James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 3

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

Contact Me
4.7
130 Reviews
4.7

130 Reviews

Write a Review

130 Reviews of James Richards

May 05, 2026

Dealership Rating
Employee Rating

Excellent service and efficiency. Matthew was very courteous and friendly and knowledgeable. You run a top notch operation. More

by leo coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

May 05, 2026

Fitzgerald Subaru Rockville responded

We’re delighted that our team provided efficient, knowledgeable, and courteous service for your Subaru Forester. Thank you for the 5-star review. James and the rest of the staff look forward to assisting you again.

May 04, 2026

Dealership Rating
Employee Rating

Great service with an excellent advisor. I am happy with everything they did during this last visit. More

by WHALEN.MAUREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Except for Kevin Gonzales, I dont' know who took care of my car.

May 04, 2026

Fitzgerald Subaru Rockville responded

It’s great to know our advisor provided excellent care during your Subaru Forester service. We appreciate you choosing us and are happy you’re satisfied with everything. We look forward to supporting you on your next visit.

May 03, 2026

Dealership Rating
Employee Rating

as always, everyone helpful and congenial -- servie staff well trained and well able to answer questions. . More

by margaretsiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Fitzgerald Subaru Rockville responded

Thank you for returning to us for service on your Subaru Crosstrek. It’s great to know our team was helpful, friendly, and able to answer your questions. We look forward to assisting you again.

May 03, 2026

Dealership Rating
Employee Rating

My new windshield wipers were streaking. I took the car in and someone immediately tried to fix it. It wouldn't work so he went and got a new one and this one is streak free. This dealers More

by peggyodat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismeal

May 03, 2026

Fitzgerald Subaru Rockville responded

We’re glad to hear the wiper blades on your Subaru are now streak free. Our service team is pleased they could replace them so quickly. Let us know if there’s anything else we can help with.

May 02, 2026

Dealership Rating
Employee Rating

Excellent service, no time was wasted affordable alway on time staff are welcoming to clients More

by gycasantusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2026

Fitzgerald Subaru Rockville responded

We’re glad to hear that your Subaru Impreza service was efficient and welcoming. Your feedback on our punctuality and affordable service is appreciated. We look forward to assisting you again.

May 02, 2026

Dealership Rating
Employee Rating

Service is excellent, techs and service folks do an excellent job of explaining issues and options. Inspections are thorough. I appreciate the availability of a Lyft when I need a ride home. Service pr More

by CFBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2026

Fitzgerald Subaru Rockville responded

We appreciate you sharing your experience with your Subaru Forester. It’s great to hear our technicians and service team provided clear explanations and that the Lyft option added convenience. While we understand service pricing can be steep, we’re glad the quality and smooth process made it worthwhile.

May 02, 2026

Dealership Rating
Employee Rating

Friendly, courteous, knowledge of the vehicle, keep you informed on the progress of the repair, etc., point out any areas that replacement or repair. Does excellent work. More

by GARDENIA4410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristan Simmons

May 02, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our team’s attentive communication, Subaru expertise, and thorough repair recommendations. Tristan and James will be pleased to hear they helped keep you informed and ensured quality work. We appreciate your trust and look forward to supporting your Subaru again.

May 01, 2026

Dealership Rating
Employee Rating

Fabulous service team! The best in Washington. They tell you what it will cost before the car is taken away and there are few surprises. More

by joehowell476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to hear our team delivered transparent service for your Subaru Crosstrek. James and the technicians make sure you know the costs up front so there are no surprises. We appreciate you sharing your experience and look forward to helping you again.

May 01, 2026

Dealership Rating
Employee Rating

Great service and friendly staff. The waiting room has the best snacks of any dealership I have ever been. More

by cervezaimportada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Forester service. We’re delighted our team made you feel welcome and that you enjoyed the snack selection. We look forward to helping you again.

April 30, 2026

Dealership Rating
Employee Rating

Very friendly and helpful staff. I appreciated the inspection video. Loaner car was much appreciated. More

by RSCHIMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Fitzgerald Subaru Rockville responded

We’re glad our team was friendly and helpful and that the inspection video offered clear insight. It’s great to hear the loaner vehicle made your visit more convenient. Thank you for choosing us for your Subaru Legacy service.

Dealership Inventory (233 Vehicles)

new 2026 Subaru Crosstrek Hybrid car, priced at $36,111
2026 Subaru Crosstrek Hybrid
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
used 2022 Subaru Forester car, priced at $28,687
2022 Subaru Forester
used
Gray Metallic exterior
CVT
All-wheel Drive
used 2019 Subaru Crosstrek car, priced at $19,787
2019 Subaru Crosstrek
used
Sunshine Orange exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $45,056
2026 Subaru Outback
new
Whc exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $35,726
2026 Subaru Crosstrek
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Ascent car, priced at $50,691
2026 Subaru Ascent
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive