James Richards | Page 3

Fitzgerald Subaru of Rockville is overall a good place to get your car serviced. They are fairly quick and communicate well. The prices are a bit high but that is to be expected from a dealership. The work d get your car serviced. They are fairly quick and communicate well. The prices are a bit high but that is to be expected from a dealership. The work done is good with no issues. The only thing that was slightly annoying was that the valet drivers moved the seat, steering wheel, and side mirror positions which I had to reset when I got my car back. This is not a huge deal but just wondering if it’s necessary since they were only driving it around the building. I can understand if these things are adjusted for a thorough test drive on the street but not when the car just gets moved around on the dealer lot. Nevertheless, my overall experience so far with this place over the past year has been good. More

by Zsolt7 Verified Customer Verified Customer

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Great service. Kudos to your crew in the Service office. On 6/19/26 around 1:45 pm there was a very obnoxious and irate woman complaining about the service charge Kudos to your crew in the Service office. On 6/19/26 around 1:45 pm there was a very obnoxious and irate woman complaining about the service charge on credit card payments. She was very rude and going out of her way to make a scene. Your guys remained calmed and handled the situation well despite her attempts to bait them.. More

by saradillier Verified Customer Verified Customer

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Easy peasy to schedule and efficient service done on time friendly staff. Great! Thank you. friendly staff. Great! Thank you. More

by rgtaub Verified Customer Verified Customer

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I have bought Subarus from Fitzgerald’s since 1995. I have always had the service done at the dealership and have received great service. My current Service Manager, Ismael Posada has been terrifi I have always had the service done at the dealership and have received great service. My current Service Manager, Ismael Posada has been terrific as had my previous Managers. More

by naborg44 Verified Customer Verified Customer

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From beginning to end, coordinating with Ismael Posada, and receiving the diagnostics, estimates, and updates on the work, make it a pleasure. Much appreciated. and receiving the diagnostics, estimates, and updates on the work, make it a pleasure. Much appreciated. More

by TED.KALICK Verified Customer Verified Customer

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James and the team did an outstanding job. The car came back clean and running great. The car came back clean and running great. More

by ESTHOMPSON Verified Customer Verified Customer

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Everything about this periodic service was handled most efficiently and professional. James was espeically personable. efficiently and professional. James was espeically personable. More

by RAK Verified Customer Verified Customer

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From the time I arrived to the time I left I was time I left I was treated with kindness and respect. I sincerely appreciate the attitude of the staff and the expertise of the service department. I will be left I was treated with kindness and respect. I sincerely appreciate the attitude of the staff and the expertise of the service department. I will be a repeat customer for sure! More

by Rhonda Coleman Verified Customer Verified Customer

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Reliable and effective service. Good space to wait. Scheduled oil change and "free" car wash took about 1hr 45 min, which seems slow as I arrived for appointment (8 am) 10 min Good space to wait. Scheduled oil change and "free" car wash took about 1hr 45 min, which seems slow as I arrived for appointment (8 am) 10 min early and was told there wasn't much ahead of me. Dealership pricing is higher than competitors, as expected. Negatives: Over the past 7 mo (since my last service), started to tack on 3% for using credit card. However, email reminders about time for service and more importantly email and txt confirmation of appointment DID NOT MENTION new extra charge. Mailed and emailed "Discount" coupons were NOT accepted because "oil change was already discounted"? Didn't seem to make sense and not clear on mailed and emailed discount coupons. More

by baumgart Verified Customer Verified Customer

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Service, just replacing a battery, was fine. Communication (prior to the service date) was poor and aggravated by the fact that I did not know whether I was talking with a robot or human being. Communication (prior to the service date) was poor and aggravated by the fact that I did not know whether I was talking with a robot or human being. Also, I was told that a loaner car "was not an option offered to me" even though I have a Lifetime Buyer Protection Plan". More

by vmarie1066 Verified Customer Verified Customer

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