James Richards | Page 3

I have had my 2018 Forester serviced at this location since buying it there in 2019 and have found Ismeal Posado to be invaluable and a great representative for Subaru. He is very professional, courteous since buying it there in 2019 and have found Ismeal Posado to be invaluable and a great representative for Subaru. He is very professional, courteous, patient when explaining what my SUV needs and why, and helpful. He is straightforward, making me not feel manipulated in getting services I do not need. He is also very friendly and knowledgeable. I received the video from him, explaining what the mechanic found beyond what I had been told it needed. Ismael called me and explained why these things were needed to be done in the current service and could not wait. He also explained the cost, which was a little surprising. But it made sense afterwards and I am glad I approved the maintenance. Much to my surprise, my vehicle actually felt better driving it when I got it back which I had not expected even with the service. Extremely reliable service! During my wait I did test drive a 2026 Forester and a 2026 CrossTrek. Amir Kaplan and Anthony were both very professional, knowledgeable, and helpful. I am considering trading in my Subaru in a couple months for another based on this experience. I continue to refer friends and family to this dealership and three members have either purchased their vehicle from there and/or use this location to get their Subaru and Hyundai serviced. Note: I do not recognize the names below to be able to rate them. So I am just going to rate the first ones. More

by k1heller Verified Customer Verified Customer

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Service was very good Only problem the mechanic gave me report in Spanish I am not Spanish speaking report in Spanish I am not Spanish speaking More

by JAMIEWOLLARD Verified Customer Verified Customer

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Friendly, knowledgeable and helpful staff. Reliable service and good quality work. We took our Subaru there multiple times for serve with very good results. Reliable service and good quality work. We took our Subaru there multiple times for serve with very good results. More

by M Verified Customer Verified Customer

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Reliable service, work done right the first time; agents are friendly, know what they're talking about, and communicate well. are friendly, know what they're talking about, and communicate well. More

by mjbecker67 Verified Customer Verified Customer

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Fitz was easy. Friendly. Timely. Communicative. Reasonable. Would continue to use. Jacob was courteous and professional. Friendly. Timely. Communicative. Reasonable. Would continue to use. Jacob was courteous and professional. More

by judapeters Verified Customer Verified Customer

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Fitzgerald’s has always done right by me. They take good care of my car. I just went in for my 120,000 mile checkup & all went well. We traditionally keep our cars to 250,00, and I see no pro They take good care of my car. I just went in for my 120,000 mile checkup & all went well. We traditionally keep our cars to 250,00, and I see no problems making it there, with the help of the guys at Fitzgerald’s. More

by KATHALACY Verified Customer Verified Customer

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I bought my Subaru Legacy in Nov. 2011 and have been using Fitzgerald ever since. I now have almost 194,000 miles on it and it still runs great and the people are always very nice an 2011 and have been using Fitzgerald ever since. I now have almost 194,000 miles on it and it still runs great and the people are always very nice and very helpful. My next car will also be from Fitzgerald Subaru!! Thanks More

by cathryn.carnevale Verified Customer Verified Customer

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Staff were nice and professional . Oil change price was double the average in the area . Labor was double the oil change price . For that price you should have my car out in 15 minut Oil change price was double the average in the area . Labor was double the oil change price . For that price you should have my car out in 15 minutes or less . More

by courtney.lane028 Verified Customer Verified Customer

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The service is excellent, and the staff are friendly and professional. Fitzgerald has very convenient policies on loaner cars and/or Uber-type transportation if service takes several days. Their waiting r professional. Fitzgerald has very convenient policies on loaner cars and/or Uber-type transportation if service takes several days. Their waiting room is clean and comfortable, with tables to work, and well supplied with water, coffee, and snacks. I would have given Fitzgerald 5 stars instead of 4 except that their new AI phone system is maddening, It is now almost impossible to speak directly to a human being to make an appointment, to find out the status of a repair, or to to find out ahead of scheduling how long a repair might take (which for our 1-car family living in DC is always a major question). The AI “assistant” is better than most but still can’t answer many questions and “she” absolutely refuses to transfer the caller to a human being. Because of the inability to speak to a human being, we’ve started taking our car first to a local garage in DC and now only go to Fitzgerald for what the local garage tells us are Subaru-specific repairs, More

by KADOWNS28 Verified Customer Verified Customer

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Friendly staff to schedule appointments and greet customer. Receive timely updates from office representative as repairs are identified and quickly fixed by mechanic. At completion of scheduled mai customer. Receive timely updates from office representative as repairs are identified and quickly fixed by mechanic. At completion of scheduled maintenance, a video message is sent to explain work done. . Appreciate Fitzgerald Subaru's consistent, reliable maintenance service and the benefits of an online account documenting my car's service records for past 7 years. More

by jldye Verified Customer Verified Customer

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