James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 3

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.7
237 Reviews
4.7

237 Reviews

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237 Reviews of James Richards

September 03, 2026

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Employee Rating

I really appreciate that they can get service done as walk-ins, I also really appreciate the video summaries done by the mechanics. More

by sarahjeanneadkins
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2026

Fitzgerald Subaru Rockville responded

Knowing you appreciate our walk-in service and video summaries from our mechanics means a lot to our service team. We’re glad we could make maintaining your Subaru Impreza easy.

August 31, 2026

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Everything was good. I'll take in consideration your mechanic notes about potential work to be done to maintain AC system, will possibly schedule another visit for that. More

by YZADOR
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Recommend Dealer
Yes
Aug 31, 2026

Fitzgerald Subaru Rockville responded

Knowing everything went smoothly for your Subaru Legacy and that our mechanic’s recommendations for AC maintenance were helpful is rewarding. James is ready to assist with scheduling your follow-up visit whenever it’s convenient for you.

August 30, 2026

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My service advisor Nathaniel did great job. He gave updates and always accommodating. Thank you i appreciate it . More

by wilmadaquer
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Knowing that you received timely updates and accommodating service on your Subaru Forester means a lot to our service team. Thank you for your kind words.

August 30, 2026

Dealership Rating
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The folks there are very responsive and customer friendly, especially Mathew! The only thing that was an issue was that it took too long to wait for our car to be brought around after it was ready. More

by seth.lucash
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Hearing that our service team was responsive and customer friendly means a lot to us. We apologize for the longer wait to have your Subaru Crosstrek brought around and appreciate your patience. Thank you for recommending our dealership so highly.

August 30, 2026

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Great service. James fully explained everything. And was very responsive.. he answered all my questions and proactively kept us informed of the status of the rep More

by LOULEVY
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Your praise of James’s clear explanations and proactive updates is very rewarding. Knowing you felt informed throughout the service on your Forester means a lot to our service team.

August 29, 2026

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Nice work. Professional staff. Kept me informed on the status of the work needed to be completed. More

by DENNIS.MCCUNE
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Recommend Dealer
Yes
Aug 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star review and for recognizing our team’s clear communication and professionalism during your Subaru Outback service. Hearing you felt fully informed about the work means a lot to our service department.

August 28, 2026

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The service was efficient and professionally and completed within the stated time. Communication was courteous More

by BELLERDJ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Fitzgerald Subaru Rockville responded

Knowing the service on your Subaru Forester was prompt and that our communication felt courteous is rewarding. Thank you for the five-star rating and for trusting us with your Subaru Forester service.

August 28, 2026

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The work was done very professionally and the service center was very clear about what work they performed. More

by leslie_meador
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Recommend Dealer
Yes
Aug 28, 2026

Fitzgerald Subaru Rockville responded

We’re glad the service on your Subaru Forester felt both professional and clear. Hearing that our explanations of the work performed met your expectations means a lot to our service team.

August 28, 2026

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Very communicative, efficient, attention to detail, and do good work. I always rely on them. More

by mscassero
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Recommend Dealer
Yes

Other Employees Tagged: Luis M.

Aug 28, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for trusting our service team with your Subaru Forester. Knowing that you rely on us for clear communication, efficiency, and attention to detail means a lot to us.

August 27, 2026

Dealership Rating
Employee Rating

This visit went really well thanks in large part to the Service Technician, Matthew Clark. The appt.was timely and well orchestrated. Movement through the system was smooth and efficient. The summary of More

by CINDIGIL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

Aug 27, 2026

Fitzgerald Subaru Rockville responded

We’re glad your service appointment was timely and well coordinated, and that the overall process on your Subaru Forester was seamless. It’s rewarding to know you found our walk-around summary helpful. Your kind words and perfect rating mean a great deal to our service team.

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