James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 21

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
222 Reviews
4.8

222 Reviews

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222 Reviews of James Richards

March 02, 2026

Dealership Rating
Employee Rating

Best service--I feel confident in their recommendations. Although it took a long time to do all the repairs, this time. The service lounge is great! More

by K9TRACKS.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting our Subaru recommendations and noting our service lounge. We apologize for the extended repair time and are glad you found the lounge comfortable. James and the team look forward to serving you again.

March 02, 2026

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Employee Rating

I always have a great experience with the service at Fitzgerald Subaru. All the service people are helpful and follow up and explain things when needed. I also love the video they provide from the mec More

by MAAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada-Gran and Kevin Mendoza

Mar 02, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear our team’s follow-up and clear explanations made your Subaru service smooth. We’re glad the mechanic’s video inspection gives you a clear view of everything happening under the hood.

February 28, 2026

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I’ve been using this dealer for about 30 years now and bought many cars here. They are extremely customer oriented and very helpful and always on the side of the customer. More

by bobbi.opos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2026

Fitzgerald Subaru Rockville responded

Thank you for choosing us for your Subaru Forester service over the past 30 years. We’re grateful for your loyalty and pleased to know James and our team continue to provide helpful, customer-focused support. We look forward to serving you in the years ahead.

February 27, 2026

Dealership Rating
Employee Rating

Car was taken on time and returned when stated. James Richards took all of my concerns seriously. More

by GEOGODDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Outback. It’s great to know we handled the pickup and return on schedule and that James took your concerns seriously. We appreciate your five-star rating.

February 26, 2026

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Outstanding customer service, and my vehicle was serviced and completed ahead of time. I will visit Fitzgerlad for my next service appointment. More

by tm0402
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for rating us five stars and for trusting your Subaru with us. We’re glad we could complete your service ahead of schedule and to know you were pleased with our customer care. We look forward to seeing you at your next appointment.

February 26, 2026

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I love service and people at Fitzmall. Feel as if they've have taken me under their wings. Mr Amadeo helped me this time but Mr. Richards great also. Please don't make survey so long. More

by elliottjonesdc
Recommend Dealer
Yes
Feb 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for choosing us for your Subaru Crosstrek service. It’s wonderful to hear our team made you feel supported and cared for. We also appreciate your note about survey length and will share it with our leadership.

February 26, 2026

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I trust Fitzgerald Subaru because of the experiences I've had with their service department. The moment I enter the dealership and give the service agent my ticket I am greeted with friendliness. I appreci More

by NANCYKASLI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Luis

Feb 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your positive experience with our service team. We’re glad the video updates on your Subaru Forester and our honest communication met your expectations. We appreciate your trust and look forward to caring for your vehicle again.

February 26, 2026

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Employee Rating

Sales was great but the tires were way over inflated at 43 lbs. sales explained many new features well More

by fredwwright
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Fitzgerald Subaru Rockville responded

Thanks for sharing about your experience with Fitzgerald Subaru Rockville. We appreciate your business and hope to see you again soon!

February 22, 2026

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Employee Rating

Very nice service department. They actually seem to care unlike Ford who was horrible. Very glad I upgraded to a subaru. More

by DEBISORDERS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear our service team delivered the genuine care you deserved. We’re pleased you chose Subaru for your upgrade after a disappointing Ford experience. Thank you for sharing your thoughts and we look forward to supporting your future service visits.

February 21, 2026

Dealership Rating
Employee Rating

Always pleasant and professional, it is refreshing when people greet you and acknowledge that they remember you More

by LILPEANUT1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2026

Fitzgerald Subaru Rockville responded

Hello, thank you for taking the time to share your experience. We’re glad our team greeted you warmly and remembered you during your Forester service. We look forward to welcoming you back.

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