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James Richards
James Richards | Page 24
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
237 Reviews
237 Reviews
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237 Reviews of James Richards
February 19, 2026
Very courteous and helpful. Waiting areas comfortable and clean. Clear explanation accompanied by video regarding work needed and done. After doing electronics fix, didn't retur Waiting areas comfortable and clean. Clear explanation accompanied by video regarding work needed and done. After doing electronics fix, didn't return dash display to MPH, so later I had to spend a while struggling with Subaru's horrible i/Set system to get it back to the screen we prefer. More
by o5DLA11
Verified Customer
February 16, 2026
My car immediately had a new problem when I drove out of the dealership. I’ve had to schedule another change to have it looked at. The people and service I did receive were good. But as you can imagine, the dealership. I’ve had to schedule another change to have it looked at. The people and service I did receive were good. But as you can imagine, this put a damper on my experience. More
by DPERELMAN3328
February 16, 2026
1) I appreciate the excellent treatment and interaction with the associate who helped me with the check-in and check-out. 2) Good seating area in the dealership while I waited. 3) Thank you very much for with the associate who helped me with the check-in and check-out. 2) Good seating area in the dealership while I waited. 3) Thank you very much for the really fast free wifi access!!! More
by Sam
February 14, 2026
I had an appointment; i waited for 2. 5 hrs for the scheduled work to be done. Schedule A lists a car wash. I was advised washer machine has been broken for months though it is advertised 5 hrs for the scheduled work to be done. Schedule A lists a car wash. I was advised washer machine has been broken for months though it is advertised as a part of the your service. I have 2 valve covers missing. I had a tire rotation done with service. I may not return for more work in the future. More
by sgpelzer
April 24, 2025
Service was terrible. Went to drop off my Subaru at the appointed time and there were 7 cars waiting in front of me to check in as well. After not moving for 10 minutes I Went to drop off my Subaru at the appointed time and there were 7 cars waiting in front of me to check in as well. After not moving for 10 minutes I left. My email complaint to the dealership elicited a response to buy a new car! Never responded to my complaint. More
by JP
October 28, 2024
After those crooks try to extort 2,000 of repairs on my sons' car two years running, I took my business on my two Subarus to local garages. Took my Outback this morning - not only are services 30/40 pc low sons' car two years running, I took my business on my two Subarus to local garages. Took my Outback this morning - not only are services 30/40 pc lower cost, but there express surprise to see how many services were done 'early' (read totally unnecessary) on my Outback over the past three years. Shame on you Fitzgerald, you're a bunch of shameless thieves. More
by Op
