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James Richards
James Richards | Page 23
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
237 Reviews
237 Reviews
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237 Reviews of James Richards
February 26, 2026
I love service and people at Fitzmall. Feel as if they've have taken me under their wings. Mr Amadeo helped me this time but Mr. Richards great also. Please don't make survey so long. Feel as if they've have taken me under their wings. Mr Amadeo helped me this time but Mr. Richards great also. Please don't make survey so long. I'm going to stop now. More
by elliottjonesdc
Verified Customer
February 26, 2026
I trust Fitzgerald Subaru because of the experiences I've had with their service department. The moment I enter the dealership and give the service agent my ticket I am greeted with friendliness. I appreci had with their service department. The moment I enter the dealership and give the service agent my ticket I am greeted with friendliness. I appreciate the video showing me the work being done on my Forester. The service department keeps me well informed about the condition of my car and what is needed. All my questions are answered honestly and professionally. I will never go to another dealership. The service department and workmanship on my car is the best! More
by NANCYKASLI
Other Employees Tagged: Luis
February 21, 2026
Competent,friendly ,competive professional workforce. The arrangement for receiving customers is time efficient. The waiting area is welcoming. It is a pleasure to visit it The arrangement for receiving customers is time efficient. The waiting area is welcoming. It is a pleasure to visit it More
by THUSAIN2008
February 20, 2026
Advertising on mailed offers is false; car wash that is advertised for Sched A service unavailable because broken and no plans to get it fixed; work is incomplete on tires; 2 people not working on each car advertised for Sched A service unavailable because broken and no plans to get it fixed; work is incomplete on tires; 2 people not working on each car to speed up work as previously advised when turn around 1 hr for schedule A service; last time 2.30 hrs… need to tire valves since they are not on rotated tires, to me its incomplete work and now a hassle for me when i pay for service and get less than the minimum; when I brought those up the representative he said there’s nothing he can do, its always this way on Fridays! I have serious concerns and may take my car elsewhere for service! More
by sgpelzer
February 20, 2026
Always professional. Great communication. Genuine interest in doing the best possible job in the most effective way possible. No hard sell. Excellent info on options Great communication. Genuine interest in doing the best possible job in the most effective way possible. No hard sell. Excellent info on options for service and replacement equipment. Just a joy to deal with. I would not go anywhere else for service ever!! More
by JOMLAM
Other Employees Tagged: Nate,
February 20, 2026
Took more time than estimated, didn’t fix an issue that was told until after we proved it was a problem, said there were other issues with the car that wasn’t communicated so we as the owner can let them k was told until after we proved it was a problem, said there were other issues with the car that wasn’t communicated so we as the owner can let them know if we want it fixed or leave alone. More
by elizannev
February 19, 2026
Made an appointment easily, spent 3 hours in the dealer wait room with comfortable seating, free water and fruit. Received a video of a thorough inspection of the car and recommendations for service. Chose wait room with comfortable seating, free water and fruit. Received a video of a thorough inspection of the car and recommendations for service. Chose several services and will return for more. More
by LINDSAY.MCAULIFFE
