James Schmid | Page 2

Good communication, serviced on time, great customer service. I enjoyed talking to James Schmid about my truck service. I enjoyed talking to James Schmid about my truck More

by jerrywingfield Verified Customer Verified Customer

Report | Print

It felt like this dealership is still operating on outdated sales tactics. From the moment I pulled in, the environment felt claustrophobic—four salespeople positioned in the parking lot guarding the outdated sales tactics. From the moment I pulled in, the environment felt claustrophobic—four salespeople positioned in the parking lot guarding the entrance. That approach may have worked in the 1990s, but in 2025 it creates resistance before a conversation even begins. Most buyers today value transparency and space, not pressure before rapport is built. To be fair, Jared was professional, personable, and communicated reasonably well throughout the process. Where things broke down was during the paperwork. Mario, the sales manager, initially stated that the dent and key-fob warranty was $800. Later, while reviewing the paperwork, that same warranty was listed as $400, and then described as being “comped.” That creates confusion—either it was $800 or it was $400. Inconsistencies like that erode trust at the most critical point of the transaction. This experience didn’t feel aligned with a modern, customer-focused sales process, and it’s hard not to wonder how often this type of confusion shows up for other buyers as well. More

by anthonychulski Verified Customer Verified Customer

Report | Print

We brought in our 2021 Spark because the “check engine” light came on. Jerry came out to take a look at the engine & said”Ohhhhhhh, you have a rodent problem!” Not what we were expecting. They took it in light came on. Jerry came out to take a look at the engine & said”Ohhhhhhh, you have a rodent problem!” Not what we were expecting. They took it in, called us later with the good news that the repairs were done. Thank You so much for the prompt service, as always!! Sincerely, Debbie & Dave Jones More

by DJONES5725 Verified Customer Verified Customer

Report | Print

Very great people, helpful and understanding of our situation.would definitely buy from them again situation.would definitely buy from them again More

Report | Print

One of the best customer service experience I've ever had without any problem i really loved it thank you very much 😊 🙏 without any problem i really loved it thank you very much 😊 🙏 More

by Thomas Wilkes Verified Customer Verified Customer

Report | Print

Great experience working with Andy R. At the dealership. Appeared knowledgeable of the 2500 HD that I purchased. At the dealership. Appeared knowledgeable of the 2500 HD that I purchased. More

by RUSSELL6238 Verified Customer Verified Customer

Report | Print

Everyone I dealt with was very professional and great to work with. No high pressure sales work with. No high pressure sales More

by DSCOTT9041 Verified Customer Verified Customer

Report | Print

Absolutely the best dealership I have ever worked with. The sales team, parts, and service are superb. The sales team, parts, and service are superb. More

by MONDOLOANS Verified Customer Verified Customer

Report | Print

Tanner was fantastic! Very easy to talk to, knowledgeable, personable, and all around a good dude. Give him a big raise! Very easy to talk to, knowledgeable, personable, and all around a good dude. Give him a big raise! More

by JDEGEARE Verified Customer Verified Customer

Report | Print

They lie and they do nothing to help you. The only person Mark to take a call or call you back didn’t have anything to do with iour service. Our service guy Ben doesn’t have a clue and his ma The only person Mark to take a call or call you back didn’t have anything to do with iour service. Our service guy Ben doesn’t have a clue and his manager Justin acts like we don’t exist. I’m so sick of this place and Chevrolet. Can’t wait to get the truck we bought brand new and have had nothing but problems with back, and trade it in for what we should have gotten in the first place. Ford More

by angelarodgers.ar12 Verified Customer Verified Customer

Report | Print