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James Smith

Overview Reviews (15) Inventory (407)

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James Smith

James Smith | Page 2

Commercial Sales Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6

15 Reviews

Overview Reviews (15) Inventory (407)

Languages Spoken

English

4.6

15 Reviews

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15 Reviews of James Smith

January 23, 2023

Dealership Rating

Employee Rating

The sales team went out of their way to make sure I got the vehicle I wanted. Great customer service ! the vehicle I wanted. Great customer service ! More

by Jim

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Chris Krueger, Andrew Munson

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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi Jim, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

January 04, 2023

Dealership Rating

Employee Rating

James made the process of buying a new car enjoyable. No problems at all. Would recommend buying from James. No problems at all. Would recommend buying from James. More

by TROYK0

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andrew Munson

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Jan 06, 2023 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

May 19, 2022

Dealership Rating

Employee Rating

I have a gap on the bottom of the windshield to the tray that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibilit that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibility, as I will have 36,000 miles . That's a good way to to send me away from You and Ford! ... Good Luck More

by BRUCEWBENSON1124

Verified Customer

Recommend Dealer

Other Employees Tagged: Gus Babalis, John Hartgenbush, Andrew Kreatsoulas , Patrick Hertel, Paul Kalamaris, Steve Staub, Jessica Vida

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May 21, 2022 -

Hawk Ford of St. Charles responded

Hi Bruce, My name is Jessica, I am the Customer Relations Manager at Hawk Ford in St. Charles. I just spoke with Nick, our Service Advisor, and I understand we were able to get you in and your vehicle taken care of. I apologize for the wait and any inconvenience on our end with communication. I have shared your feedback with our Management team as our goal is complete customer satisfaction. If there is anything else I can do for you, do not hesitate to contact me directly at 630-584-1800 ext. 830, I am happy to assist! Thank you for being a Hawk customer! We appreciate you! Jessica Born Customer Relations Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

October 28, 2021

Dealership Rating

Another great experience! Chris was amazing, extremely detailed in covering the vehicle features. THANK YOU detailed in covering the vehicle features. THANK YOU More

by MIKE@KCLANDMAT.COM

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Krueger, Andrew Munson

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Nov 09, 2021 -

Hawk Ford of St. Charles responded

Thank you for the review! Glad you had another great experience with Chris. Please come back and see us for future sales or service needs.

April 08, 2020

Dealership Rating

Employee Rating

Smooth sales transaction with James Smith James is great to work with. This was the second truck I purchased from him iin the last few years Transactions are always fair, quick and seemless. James is great to work with. This was the second truck I purchased from him iin the last few years Transactions are always fair, quick and seemless. More

by kurt17

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 14, 2020 -

Hawk Ford of St. Charles responded

Kurt17, our Staff works hard to go the extra-mile for our valued guests! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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