James St. Brice

We were excited to purchase our new Sante Fe. You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put that in. That was bad enough but the lack of response from Key was terrible. After calling the sales manager and assistant sales manager said they couldn't do anything but would call me back I called the General manager Armando Rodriguez who wouldn't do anything either. His response that while they sent the finance package in without the promised 3 month deferred payments it was our fault for missing it on the forms. We never even got an apology or we'll try to fix it. Not a good start. Don't try to call Hyundai the consumer number doesn't work and email took 5 days to get the we got your complaint but are too busy to respond. I guess the lack of customer service is typical for Hyundai and their dealerships. More

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Second car purchased at Key Hyundai no hastle go see Amy Rodrigue she’s very knowledgeable and the best !!! Rodrigue she’s very knowledgeable and the best !!! More

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The team at Key Hyundai could not have made the car-buying process any easier! The process was seamless and transparent. I highly recommend buying your next vehicle at Key Hyundai in Salem! car-buying process any easier! The process was seamless and transparent. I highly recommend buying your next vehicle at Key Hyundai in Salem! More

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Such an easy experience to buy a car from this dealership. Wonderful people to work with, very kind, friendly and knowledgeable. Luis was great!! dealership. Wonderful people to work with, very kind, friendly and knowledgeable. Luis was great!! More

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Very good experience today especially Fabian also Diane and Nancy also Greg thank you all and Nancy also Greg thank you all More

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Nick was absolutely incredible. I planned to visit 2 other dealerships (other brands) that day- and the knowledge, experience, kindness, and patience Nick had going over all the opt I planned to visit 2 other dealerships (other brands) that day- and the knowledge, experience, kindness, and patience Nick had going over all the options Hyundai had for me made me realize I had to look no further. In (hopefully) many many years when I’m in the market for my next car- I hope I can Nick along for the ride! More

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Excellent experience. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. More

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Josh, was excellent to deal with, very knowledgeable and just easy to talk to. It was the 6th vehicle we have purchased from Salem Hyundai. Sales Manager Nancy Vega was great as well as Finance manager Jame just easy to talk to. It was the 6th vehicle we have purchased from Salem Hyundai. Sales Manager Nancy Vega was great as well as Finance manager James St. Brice. I highly recommend Salem Hyundai for a great car buying experience. More

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Christian and the financial department were fantastic. Felt zero pressure or overselling to be dishonest Felt zero pressure or overselling to be dishonest More

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A very honest agent in the service area, very good work and all the other workers, very clear and precise in everything! Keep going guys! and all the other workers, very clear and precise in everything! Keep going guys! More

by Cesar Cruz Verified Customer Verified Customer

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