Rafaelito Rodriguez

Great folks to work with. This was my second purchase with them and the process was smooth and easy. Low pressure and very helpful. My salesperson, Rafaelito Rodriguez, did a This was my second purchase with them and the process was smooth and easy. Low pressure and very helpful. My salesperson, Rafaelito Rodriguez, did a great job of helping me decide between a hybrid and a full electric. Definitely recommend. More

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No me resolvieron mi problema ,puse una garantía por 5 años de motor y transmission y ya está danada mi guagua y solo tengo 3 años con la guagua y ellos dicen que no puede den arreglarla la que pasa de 12 años de motor y transmission y ya está danada mi guagua y solo tengo 3 años con la guagua y ellos dicen que no puede den arreglarla la que pasa de 127;000 millas ,es una mala option si vas a comprar un vehiculo no te recomiendo este lugar 😩😡😡😡😡 More

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It was a real pleasure to do business with Key Hyundai of Salem. I recommend to my friends and family Salem. I recommend to my friends and family More

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Fabian Mejia did a great job on keeping me up to date on the delivery date for my new car. the delivery date for my new car. More

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It is always a very easy purchasing from Key Hyundai. Everyone is very professional and straight forward. This was our 9th purchase from Salem Key Hyundai and when we need another car you are our only de Everyone is very professional and straight forward. This was our 9th purchase from Salem Key Hyundai and when we need another car you are our only dealership. More

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We were excited to purchase our new Sante Fe. You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put that in. That was bad enough but the lack of response from Key was terrible. After calling the sales manager and assistant sales manager said they couldn't do anything but would call me back I called the General manager Armando Rodriguez who wouldn't do anything either. His response that while they sent the finance package in without the promised 3 month deferred payments it was our fault for missing it on the forms. We never even got an apology or we'll try to fix it. Not a good start. Don't try to call Hyundai the consumer number doesn't work and email took 5 days to get the we got your complaint but are too busy to respond. I guess the lack of customer service is typical for Hyundai and their dealerships. More

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The Sales people were great. Answered all my questions and concerned and I purchased a vehicle Answered all my questions and concerned and I purchased a vehicle More

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Customer service is excellent the people are nice friendly, exceptional understanding very helpful also very informative friendly, exceptional understanding very helpful also very informative More

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Easy transition to turn in one lease and go to another. Nancy and Raffael most helpful as well as finance manager. Nancy and Raffael most helpful as well as finance manager. More

by CATHERINEGRANT3 Verified Customer Verified Customer

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All of the staff I interacted with was incredible! Made the car buying process so easy! Made the car buying process so easy! More

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