James Stassi | Page 12

James was very helpful ! Love my Kia it is a great car and the service is great Love my Kia it is a great car and the service is great More

by gmg35733 Verified Customer Verified Customer

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Very easy to work with Helpful and answer questions when asked Always friendly and nice when asked Always friendly and nice More

by cly213 Verified Customer Verified Customer

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It’s pretty chill and laid back , and straight forward , great customer service and care great customer service and care More

by TRENT5331 Verified Customer Verified Customer

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They were fast and friendly. They told us exactly what they were going to do and took good care of us. They told us exactly what they were going to do and took good care of us. More

by downtownbrown11767 Verified Customer Verified Customer

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So happy with the improved service. Quick and efficient service for my car. Nice people who were pleasant and knowledgeable. Quick and efficient service for my car. Nice people who were pleasant and knowledgeable. More

by melanienels704 Verified Customer Verified Customer

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I took my 2016 Kia Sedona to Midtown after I had problems accelerating while driving at the posted speed limit on the interstate. After leaving my vehicle at Midtown for several days, they could not find an accelerating while driving at the posted speed limit on the interstate. After leaving my vehicle at Midtown for several days, they could not find any issues with the van, although there is a known problem with some Kia vehicles having an acceleration issue. I paid for the diagnostic test and was without my vehicle for ~ 5 days. Midtown did not provide a courtesty vehicle while they had my car. The van was not driven after I brought it home from the service department but when I started it, it had a sound coming from the engine that the service department had not previously diagnosed/evaluated. THis sound was not there prior to the initial acceleration issue. I was asked to bring my vehicle back to Midtown. They were able to hear the problem but said that Kia was responsible for the issue. James Stassi was respectful and informative whenever I talked to him but I do not agree with whoever at the dealership made the final decision concerning Kia's responsibility. This experience will definitely impact any future decision I make when it comes to purchasing another vehicle. More

by CJ_LUCKEY08 Verified Customer Verified Customer

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It was a great experience. All questions answered. And everyone is so friendly. I'll definitely continue getting my cars from Kia! All questions answered. And everyone is so friendly. I'll definitely continue getting my cars from Kia! More

by Fanciemonster Verified Customer Verified Customer

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It's always so pleasant. It's a really nice, comfortable waiting room. James is friendly and does a great job communicating the work being done. It's a really nice, comfortable waiting room. James is friendly and does a great job communicating the work being done. More

by lorilaub89 Verified Customer Verified Customer

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Friendly service reps. Quick service with video of inspection. Service was easy to schedule online Quick service with video of inspection. Service was easy to schedule online More

by Buffalo770 Verified Customer Verified Customer

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It would have been a raving review, but they did not loan me a rental car. I'm 71 and work M-F and I had to line up rides twice a day. I feel if I'd been a man, he would have left in a rental car. me a rental car. I'm 71 and work M-F and I had to line up rides twice a day. I feel if I'd been a man, he would have left in a rental car. More

by sandrajinkens Verified Customer Verified Customer

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