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James Stassi
James Stassi at Midtown Kia

James Stassi | Page 4

Service Advisor

Midtown Kia

4747 S Yale Ave
Tulsa, OK 74135

Contact Me
4.7
96 Reviews

Dealership Experience

1 yr, 4 mos

Specialties & Trainings

KIA SERVICE EXCELLENCE ELITE CERTIFIED , K900 CERTIFIED , MASTER & SENIOR CERTIFIED

4.7

96 Reviews

Write a Review

96 Reviews of James Stassi

March 20, 2026

Dealership Rating
Employee Rating

I was not satisfied Warranty on the problem I complained about. Still there what happened More

by clwatermon711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 25, 2026

Midtown Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 25, 2026

Midtown Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 19, 2026

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Employee Rating

Everyone is always very friendly and kind. They never make me feel stupid when I'm not sure where to go, or how to get into the garage area to get my vehicle serviced. More

by marissa.brubaker3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Story, Patrick Conaway, Breana Hoffman, Kory Whittford

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Mar 19, 2026

Midtown Kia responded

It’s wonderful to hear our team’s friendly support makes navigating the service area easy when you bring in your Kia. Ensuring you feel at ease during every visit is something we truly value. We look forward to welcoming you back.

March 18, 2026

Dealership Rating
Employee Rating

Early drop off and was called when work was complete. Pick up was easy Great Service More

by ricky.kimallen
Recommend Dealer
Yes

Other Employees Tagged: James Stassi

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Mar 18, 2026

Midtown Kia responded

Thank you for noting how straightforward the early drop off was and for highlighting our prompt call once your Kia was ready. We’re glad the pick up went smoothly and that our service made things convenient for you.

March 18, 2026

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Employee Rating

I am a bit frustrated to be back to dealership with a car that has less than 2000 miles on it. When I came in last week we were under impression our salesman had made an appt but service desk was unaware I w More

by ricky.kimallen
Recommend Dealer
Yes

Other Employees Tagged: James Stassi

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Mar 18, 2026

Midtown Kia responded

Thanks, Ricky, for sharing your thoughts about your experience with Midtown Kia. We appreciate your business and hope to see you again soon!

March 17, 2026

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Employee Rating

They were great. They were professional. They were good at their job. Got me uber home. Would recommend. More

by Emilyfayeperkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stassi

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Mar 18, 2026

Midtown Kia responded

Thank you for recommending us. We’re pleased our team handled your Kia Sportage Plug-In Hybrid service professionally and arranged your Uber ride home. James and our staff look forward to assisting you again.

March 17, 2026

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Employee Rating

I have very little to say I tried calling about my car leaving messages after messages and no one ever returned my calls More

by CARLAMARTIN181964
Recommend Dealer
No

Other Employees Tagged: James Stassi

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Mar 21, 2026

Midtown Kia responded

Carla, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Mar 21, 2026

Midtown Kia responded

Carla, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 17, 2026

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Employee Rating

Professional, courteous service. I was offered a drink while I waited and given a full video review after the service was done. More

by palealedog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Story, Patrick Conaway, Breana Hoffman, Kory Whittford , Corey in the service department was awesome too

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Mar 17, 2026

Midtown Kia responded

It’s wonderful to hear you received professional and courteous service. We’re glad the drink and detailed video review kept you informed while your Kia Telluride was maintained. We appreciate you choosing us and look forward to your next visit.

March 17, 2026

Dealership Rating
Employee Rating

Great customer service! The video walk through of the service provided is an extra bonus. More

by susanhamil
Recommend Dealer
Yes

Other Employees Tagged: James Stassi

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Mar 17, 2026

Midtown Kia responded

It’s great to hear the video walkthrough added extra clarity to your Kia Carnival service. We appreciate you recognizing our customer service team. We look forward to assisting you on your next visit.

March 16, 2026

Dealership Rating
Employee Rating

Explained clearly what's needed. Checked what is covered and what is not. Good service Not judgemental More

by margarita6243
Recommend Dealer
Yes

Other Employees Tagged: James Stassi

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Mar 16, 2026

Midtown Kia responded

We’re glad you found our explanation of covered versus uncovered items clear and felt the service was nonjudgmental. James is happy to have walked you through each detail. Thank you for trusting us with your Kia Telluride.

March 16, 2026

Dealership Rating
Employee Rating

Quick: informative I did not have to wait a long time. Got a video report of my car's status which was informative. James answered my questions clearly and politely More

by ceebee47
Recommend Dealer
Yes

Other Employees Tagged: James Stassi

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Mar 16, 2026

Midtown Kia responded

Thank you for choosing us to service your Kia Sportage. We’re delighted the video report and quick service kept your wait minimal. It’s great to know that James’s clear and polite responses addressed your questions.

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