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James Stecker

Overview Reviews (436)

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James Stecker

James Stecker | Page 2

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

436 Reviews

Overview Reviews (436)

Dealership Experience

9 yrs, 2 mos

Industry Experience

11 yrs, 7 mos

4.7

436 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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436 Reviews of James Stecker

September 11, 2026

Dealership Rating

Employee Rating

After I received the video of my car inspection, I accepted the recommendations. Apparently it showed as declined in your system and was not done. I had already been waiting for 3 hours. But I decided accepted the recommendations. Apparently it showed as declined in your system and was not done. I had already been waiting for 3 hours. But I decided to do it anyway. By the time I left I had been there 6-1/2 hours! More

by Carolyn Edwards

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 19, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 08, 2026

Dealership Rating

Employee Rating

They cared about taking care of my problem and kept me informed of the status throughout the repair. informed of the status throughout the repair. More

by neilwerfel

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad our team was able to get your problem taken care of. It’s especially nice to hear they kept you updated throughout the repair so you always knew what was going on. Thank you for trusting Jim Ellis Buick GMC Mall of Georgia with your vehicle!

September 08, 2026

Dealership Rating

Employee Rating

Great service and the peoples too at the desk , my truck 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good More

by j_amador03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Melissa Toole, Brandon Cannon, Charles Prayor, Tom Floystrop, Monica Hernandez, Dominic Fiorentino

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad to hear your truck is running great after your visit. It’s also nice to know the service team at Jim Ellis Buick GMC Mall of Georgia treated you well from the moment you checked in. We appreciate you trusting us with your truck!

September 05, 2026

Dealership Rating

Employee Rating

They are courteous, and always get me in and out asap and that is really appreciated!!! that is really appreciated!!! More

by msmith19670

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 07, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it’s great to hear that the team at Jim Ellis Buick GMC Mall of America is always courteous while respecting your time. I’m glad they work to get you in and out as quickly as possible. Thank you for recognizing the service you receive from our team. We’re happy to make each visit as easy and convenient as possible.

September 03, 2026

Dealership Rating

Employee Rating

I like the dealership The employees are professional and friendly I was very pleased with my service friendly I was very pleased with my service More

by tamikabell02

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Sep 05, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Tamika, thanks so much for sharing your kind words! I’m really glad you were pleased with your service at Jim Ellis Buick GMC Mall of Georgia. It’s wonderful to hear that our team made you feel welcome with their friendly, professional service. We look forward to helping you again!

August 26, 2026

Dealership Rating

Employee Rating

My truck was diagnosed and fixed properly. They did a wonderful job and I am happy with the overall experience the team provided. They did a wonderful job and I am happy with the overall experience the team provided. More

by chad@hullaway.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Chad, thank you for the great review. We’re glad your truck was diagnosed and fixed properly and that the team delivered a smooth overall experience. We appreciate you choosing Jim Ellis Buick GMC Mall of Georgia.

August 25, 2026

Dealership Rating

Employee Rating

It was ok. Was there longer than I'd like to be. I like the new ueye Was there longer than I'd like to be. I like the new ueye More

by ZAUDTKESJ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Sep 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad you liked the new UVEYE system. We are sorry that the visit was longer than expected as we know your time is valuable, so we’ll continue looking for ways to make the service process more efficient . We appreciate you giving us the opportunity to service your vehicle.

August 22, 2026

Dealership Rating

Employee Rating

Very good. Their primary focus was to make sure that my concerns were addressed and corrected. Their primary focus was to make sure that my concerns were addressed and corrected. More

by THL.GREGG104

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Aug 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the five‑star feedback. We’re glad the team focused on addressing and correcting your concerns, and we appreciate your visit to Jim Ellis Buick GMC Mall of Georgia.

August 22, 2026

Dealership Rating

Employee Rating

Very good. Their primary focus was to make sure that my concerns were addressed and corrected. Their primary focus was to make sure that my concerns were addressed and corrected. More

by THL.GREGG104

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Aug 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the wonderful review. We’re glad you love the service team and the detailed, state‑of‑the‑art system that keeps everything clear. We appreciate your trust in Jim Ellis Buick GMC Mall of Georgia.

August 21, 2026

Dealership Rating

Employee Rating

efficient, friendly, respectful Their willingness to answer questions and their friendly manner make one feel comfortable. answer questions and their friendly manner make one feel comfortable. More

by paredeslo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

Aug 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the five‑star review. We’re glad your visit was efficient, friendly, and respectful, and that the team made you feel comfortable while answering your questions. We appreciate you choosing Jim Ellis Buick GMC Mall of Georgia.