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Tom Floystrop

Overview Reviews (73)

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Tom Floystrop

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5

73 Reviews

Overview Reviews (73)

4.5

73 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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73 Reviews of Tom Floystrop

September 11, 2026

Dealership Rating

Employee Rating

I enjoyed the service I received while waiting to get my oil changed. They were fast and efficient. oil changed. They were fast and efficient. More

by CYOUNG8605

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 12, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, We are glad to hear your oil change went so smoothly. It is great to know the team at Jim Ellis Buick GMC Mall of Georgia kept things moving so you could get back to your day without a long wait. Thanks for taking a moment to share this with us.

September 08, 2026

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Employee Rating

Great service and the peoples too at the desk , my truck 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good More

by j_amador03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Ed Barnes, Melissa Toole, Brandon Cannon, Charles Prayor, Monica Hernandez, Dominic Fiorentino

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad to hear your truck is running great after your visit. It’s also nice to know the service team at Jim Ellis Buick GMC Mall of Georgia treated you well from the moment you checked in. We appreciate you trusting us with your truck!

September 08, 2026

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Ed Barnes as always took great care of me. When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appoin When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appointment. More

by IMEJIAS35

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Charles Prayor

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it’s great to hear Ed Barnes took such good care of you once again. I’m glad he was able to arrange a ride so you could make it to your doctor’s appointment on time. Thank you for sharing your experience!

July 15, 2026

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Got my warranty repairs done fast and kept me updated throughout the whole process. Had to wait for a loaner but let me know in advance when one would be available so I could plan around dropping my veh throughout the whole process. Had to wait for a loaner but let me know in advance when one would be available so I could plan around dropping my vehicle off. More

by DENNIS@NASHPROPERTIES.NET

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Jul 17, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 26, 2026

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Five star service for my recent oil change. Service advisor Tom took care of everything while I waited comfortably in the waiting area with big screen tv and good coffee. Everyone at Jim Ellis Service advisor Tom took care of everything while I waited comfortably in the waiting area with big screen tv and good coffee. Everyone at Jim Ellis MOG is friendly and helpful.. highly recommend them ⭐️⭐️⭐️⭐️⭐️ More

by LEE45377

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Jun 29, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation, and have an amazing day!

May 29, 2026

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ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service !! I’m always met w cheerful courteous greetings and excellent service More

by MARKPALLOTTA

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Ed Barnes, Melissa Toole, Brandon Cannon, Charles Prayor

Jun 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We look forward to your next visit! Take care!

May 28, 2026

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Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again for all his help 👍 thanks again More

by ICEPICK70

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Jason Dowdy, Sami Karaki, James Stecker, Ed Barnes, Melissa Toole, Charles Prayor, Jason Hunter

Jun 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

May 06, 2026

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When I brought my truck in all my concerns were addressed very pleased with the service. very pleased with the service. More

by SHAWNB302

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Melissa Toole , Chris in sales Department

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2026

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The sales department i may consider using again but i will never send or recommend the service department to anybody ever. The sales prople are allways courteous and willing to help. will never send or recommend the service department to anybody ever. The sales prople are allways courteous and willing to help. More

by HITMANJA177

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Brandon Cannon

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 872-0884.

April 14, 2026

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I asked about Road Force Balance due to an out round tire. No help whatsoever. tire. No help whatsoever. More

by dogslaves1472

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Craig Ebel

Apr 26, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We would like to have a better understanding about your experience. Please reach out to us at (770) 872-0884 at your earliest convenience and we will do our best to resolve this with you.