James Stecker | Page 30

Disgnosed my problem Set up appt. They were ready for me and got my A/C repaired in a timely period. I was addressed on arrival and they knew why I had brought my vehicle Set up appt. They were ready for me and got my A/C repaired in a timely period. I was addressed on arrival and they knew why I had brought my vehicle in for repair and service More

by MOUTLER Verified Customer Verified Customer

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Transmission program upgrade I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmissio I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmission to with new setting yo help with this problem. So far this service has solve the problem. Thanks to James Stecker for setting this up. He is a very good service advisor. More

by GKESLER2944 Verified Customer Verified Customer

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Service Department I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I am very please with the service department. More

by LOCATAPIPA Verified Customer Verified Customer

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Lack of knowledge on service reps Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told n Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told no why would we do that. Also rep said look they did a great job on the seal is tighter now as he was pulling on the door when they changed the rubber on my window. Also had no clue what a ultrasonic test was. I had to tell him what it did. Second time in and both times made to feel my concerns were not important and not wanting to really have them checked out. Made excuses for everything it said. Patrick is the only one with knowledge and listened to everything I had to say. He was wonderful James was very nice and polite but had no glue what was fixed on my car More

by MIKE.DESROCHES1 Verified Customer Verified Customer

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Always Impressed With Jim Ellis Service James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in cle James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in clear terms of recommended service items each time I visit. More

by FISH2DMAX Verified Customer Verified Customer

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Service on truck. Service center is on the side of building easy to access , pull through bays and very clean . Several service advisories., my was James Stecker He was Service center is on the side of building easy to access , pull through bays and very clean . Several service advisories., my was James Stecker He was friendly ,knowable and ready to take care of my truck needs. I waited just over an hour and the truck was ready, oil change, tire rotation and washed. James made sure everything was taken care and set up my next appointment. Everything at this dealership is 1st class. More

by GKESLER2944 Verified Customer Verified Customer

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Great I have no complaints. Great service got right in and out quickly. Taken very good care of as always Highly recommend the service department I have no complaints. Great service got right in and out quickly. Taken very good care of as always Highly recommend the service department for everything More

by ECHODUMMY Verified Customer Verified Customer

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Buick Enclave James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you More

by ALBERT.NIETO2 Verified Customer Verified Customer

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They make it easy and pleasant The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are in for. I came in for an oil change and left after spending $350. I turned down an oil additive, a cabin air filter and a few other suggestions. It's probably cheaper just to get your oil changed at a drive thru type place :) More

by CAROLLUCKER Verified Customer Verified Customer

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Oil change reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to h reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to have been able to mute the large screen tv (in the lounge area with the large comfortable chairs) More

by MCSEVIN Verified Customer Verified Customer

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