James Stecker | Page 33

Poor customer service!! Brought in a $80,000 car but did not receive a courtesy car for the evening. Had to “rent a car”. A hassle! Why? I’m sure courtesy cars are still ava Brought in a $80,000 car but did not receive a courtesy car for the evening. Had to “rent a car”. A hassle! Why? I’m sure courtesy cars are still available. Front camera not working and wanted to blame an “aftermarket” windshield that their subcontractor installed. When they decided to install a new camera...non in stock. Also, wanted to blame my insurance company because they coordinated with THEIR subcontractor. What has happened to customer service? Interested to see how this plays out. Will be notified when front camera arrives...hopefully. I bought the car this year from Mike Hatcher, that experience was wonderful. More

by jckemp Verified Customer Verified Customer

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Excellent customer service Fast service. The staff was very helpful, from the second I pulled in to the second I left. They went over all they had done. The waiting area was com Fast service. The staff was very helpful, from the second I pulled in to the second I left. They went over all they had done. The waiting area was comfortable and clean and they had snacks and some refreshments while you waited. They also had places where you were able to charge your phone, laptop, or other devices. They also had a place for the children to play where many places do not have. The quality of work was excellent as well. They took care to keep the interior clean as well. More

by Carguy,eric5150 Verified Customer Verified Customer

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New tire purchase. James shopped tire prices at different locations and was able to give me the best price on new tires. He was. very professional and easy to work with James shopped tire prices at different locations and was able to give me the best price on new tires. He was. very professional and easy to work with throughout the process. More

by WAYMAKER42 Verified Customer Verified Customer

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Car faded and had painted. Always bring cars here for service so when car faded, phoned GM headquarters and when asked for closest GM dealership, I gave Jim Ellis dealership. F Always bring cars here for service so when car faded, phoned GM headquarters and when asked for closest GM dealership, I gave Jim Ellis dealership. From day one, everything was handled by service dept in a courteous, friendly and timely manner. I have always trusted this dealership and recommend to anyone with a GM automobile. More

by BPEEKS516 Verified Customer Verified Customer

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Powertrain Warranty Repair Excellent performance on a leaky water pump repair under Certified Pre-Owned Warranty Program. Auto repaired quickly as promised. James Stecker was hi Excellent performance on a leaky water pump repair under Certified Pre-Owned Warranty Program. Auto repaired quickly as promised. James Stecker was highly cooperative and professional. And, fun to work with! More

by PTCPCJR Verified Customer Verified Customer

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Great service! I have given this dealership and employees the highest rating and recommendation possible. They always provide excellent service taking care to make s I have given this dealership and employees the highest rating and recommendation possible. They always provide excellent service taking care to make sure I'm comfortable waiting. They always explain everything including my options. Special shout out to James Stecker for all his thoughtfulness and professionalism. More

by MARYLEEBARKLEY Verified Customer Verified Customer

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Top notch! Got me in right away & had a great kids area to entertain my 3 year old while I waited. This was my 1st service with my new car and by far the quickes Got me in right away & had a great kids area to entertain my 3 year old while I waited. This was my 1st service with my new car and by far the quickest and easiest experience I've ever had. More

by Kr17 Verified Customer Verified Customer

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My name is David, not Debbie as shown in my account I have tried since I bought my 2015 GMC truck to have the name on the account changed from Debbie to David. Service was good. I have tried since I bought my 2015 GMC truck to have the name on the account changed from Debbie to David. Service was good. More

by BUC45 Verified Customer Verified Customer

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Car battery draining Good experience. They called to let us know what they found wrong before doing the work and how much it would costs and kept it overnight to check it Good experience. They called to let us know what they found wrong before doing the work and how much it would costs and kept it overnight to check it out the next morning because something was drawing the battery and didn’t charge extra. More

by K_HOLBROOKS Verified Customer Verified Customer

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New car buy back by GM Great to do business with a caring dealership. Ours was a GM buy back that Joe Marango helped us make it happen. Also he found us the new Buick. Great to do business with a caring dealership. Ours was a GM buy back that Joe Marango helped us make it happen. Also he found us the new Buick. More

by Bill8291 Verified Customer Verified Customer

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