James Stecker | Page 37

Just Great. Everyone was wonderful Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank Everyone is great, from reception to sales and service. They make you feel very comfortable and they show how well they know their products. Thank you More

by PAULGALEAZZIJR Verified Customer Verified Customer

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Fiallure to answer important questions I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintena I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintenance needed on my vehicle and the answer was always no. I then ask them to check my brakes and they told me that I needed new rear brake calipers, truck has less than 60K on it, and it needs rear calipers. They then inform me that I need an air cleaner, cap filter, wiper blades break fluid change and new tires. Now I understand that I need tires just not right now. The total bill was over $2K I asked the service guy why I was not informed about the brake fluid change need at 30K miles and he said he was sorry and offered my a Maintenance warranty program. So basically they did not inform me of any required maintenance with the intent on selling me a warranty service program... NOT COOL JIM ELLIS. I will not be back to your dealership and will never consider buying a vehicle from you............... Very Dissapointed More

by RGAFFNER Verified Customer Verified Customer

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Basic Service 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop. James jumped in and helped to correct some paperwork and got me in and out within his original time frame. EXCEPTIONAL EFFORT on his part. Very professional, helpful, and friendly. More

by ableonlake Verified Customer Verified Customer

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very satisfied scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not upda scheduled service for oil change & overall inspection prior to long trip to Alaska this summer. Only problem -- service windshield label was not updated. Everything else seems to be OK. More

by CWMILLAR Verified Customer Verified Customer

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Had great service. Thank You Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissio Had great service. Just purchased the car recently, staff was helpful on setting up On Star and blue tooth. Brought the car in for service in emissions. More

by TIMMYPOLZIN Verified Customer Verified Customer

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Quick Service Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great jod. More

by THIGPEN71 Verified Customer Verified Customer

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Oil Change Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. More

by YOUNGHLY Verified Customer Verified Customer

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My experience Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experienc Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experience before & look forward to it again. Thank you so much 😀👍. More

by SD_MARRA Verified Customer Verified Customer

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Service work required Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealer Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealership to Family and friends. More

by MDKELLEY77 Verified Customer Verified Customer

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