James Thomas | Page 10

Today was my lucky day! After searching for my specific Volkswagen, I reached out to CityHighland Volkswagen and got the sales manager Anthony on the phone. He made sure tha After searching for my specific Volkswagen, I reached out to CityHighland Volkswagen and got the sales manager Anthony on the phone. He made sure that all my concerns and requests were met before I drove 2 hours to see a specific vehicle. He provided an A+ level of customer service. Upon arriving, after 2 hour drive to City Highland Volkswagen, I was greeted by Andrew who was my amazing sales person to help me get through purchasing my vehicle. He was down to earth, kind, knowledgeable, and the perfect person to help me. He listened, he acted and exceeded my expectations. The process was seamless when I get to the financial portion. I met this awesome guy named James who is the financial person. Great at what he does, easy-going not pushy. Got the transaction completed and I was on my way home. The whole team was thorough in explaining and letting me know what I needed of course they do ask you if you need and want add-ons, which should be considered, but if you don’t, they’re not pushy and rude like some sales people at other dealerships I would highly recommend going to this dealership. It was clean, comfortable and everyone is hospitable. I love my Atlas. I loved my experience and wish this for anyone. Thank you guys!!!! Vanessa More

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My Exceptional Experience at Volkswagen of Highland! Stepping into Volkswagen of Highland was, from the outset, a truly refreshing experience, and I owe so much of that to the exemplary salesmanship Stepping into Volkswagen of Highland was, from the outset, a truly refreshing experience, and I owe so much of that to the exemplary salesmanship I encountered. Forget the stereotypes of pushy or uninformed car salespeople; the team here, particularly Erik Dahlman, provided a masterclass in what professional and customer-focused sales truly looks like. From the moment I expressed interest in the Cross Sport and or Tiguan, the approach was one of genuine helpfulness and deep product knowledge. Erik didn't just rattle off specs; they actively listened to my needs and preferences, asking insightful questions that helped me clarify what I was truly looking for in a vehicle. This wasn't about making a quick sale; it was about finding the right car for me. What truly set this experience apart was their ability to articulate the features and benefits of each Volkswagen model I was interested in, in a way that was both comprehensive and incredibly easy to understand. He was adept at highlighting the specific innovations that mattered most to my lifestyle, demonstrating the technology with patience and clarity. I never felt rushed or pressured; instead, I felt empowered by the information I was receiving. The negotiation process was handled with remarkable transparency and fairness. Anthony & Erik were upfront about pricing, financing options, and trade-in values, ensuring I felt confident and comfortable with every decision. There were no hidden fees or last-minute surprises, just honest communication that built trust and rapport. Beyond the transaction itself, the post-sale follow-up was equally impressive. It's clear that the commitment to customer satisfaction extends far beyond the drive off the lot. For anyone in the Highland, Indiana, area (or even further afield) considering a Volkswagen, I cannot recommend the team at City Volkswagen of Highland highly enough. If you're looking for an automotive purchase experience that is professional, informative, transparent, and genuinely enjoyable, do yourself a favor and visit them. This is salesmanship at its absolute finest! The only negative I have is that Erik's info is not on the site so that I can tag his recognition! More

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Brian and James were amazing to deal with. Would 10/10 recommend coming to highland Volkswagen. Would 10/10 recommend coming to highland Volkswagen. More

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Excellent customer and team. All questions was answered in professional manner and assistance was provided. All questions was answered in professional manner and assistance was provided. More

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Excellent service and impressive professional staff. My experience at the dealership was smooth and all my questions and concerns were addressed. My experience at the dealership was smooth and all my questions and concerns were addressed. More

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City VW team was awesome, very helpful and respectful. Ms. Lameshia was great from start to finish. Was there for awhile since we were buying a care and getting the other serviced. she made sure we weren’ Ms. Lameshia was great from start to finish. Was there for awhile since we were buying a care and getting the other serviced. she made sure we weren’t bored. More

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I was extremely satisfied with my purchasing experience. Everyone involved was very professional and explained the entire process from Sam the manager on down. This was the 4th vehicle I leased thru City V Everyone involved was very professional and explained the entire process from Sam the manager on down. This was the 4th vehicle I leased thru City Volkswagen and have always been very happy. Lameshia was very helpful explaining all the features of my new car, she was a pleasure to work with. James was very knowledgeable and able to answer all my questions regarding my new lease and terms. I would definitely recommend them. More

by feb1970 Verified Customer Verified Customer

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It was great everyone was nice & professional they were honest kind and respectful and did their best to help and give you the best deal honest kind and respectful and did their best to help and give you the best deal More

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Things started off great with initial outreach and inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during follow up process and answered any questions I had, was very understanding, patient, and responsive. When it came to financing and working with the team there, my experience was not as enjoyable. There was a very long wait time and a request to complete even more paperwork and pay more money after the deal was "closed" and paperwork signed the previous day. I was expecting to only pick up the keys to the car that following day since it had to be shipped. I expressed my disappointment and they understood, apologized and was very accommodating. They paid the fees that were overlooked and thanked me for doing business at their dealership. Overall, good experience and will be back to find a VW for my husband. More

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Lameshia and James were really helpful throughout the whole process and I am grateful for them. whole process and I am grateful for them. More

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