James Thomas
James Thomas at City Volkswagen of Highland

James Thomas | Page 16

Finance Manager

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

Contact Me
4.8
275 Reviews

I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.

Dealership Experience

3 yrs

Industry Experience

28 yrs, 2 mos

4.8

275 Reviews

Write a Review

275 Reviews of James Thomas

September 14, 2024

Dealership Rating
Employee Rating

The checkout process is too long and the add-ons asked at check out come down in price when u keep declining them...all of a sudden everyone has coupons to make it cheaper so that made me mad that if i would More

by Tricia.warren22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez

Sep 16, 2024

City Volkswagen of Highland responded

Tricia, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sam Lotta - slotta@cityautogroup.com

September 08, 2024

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My experience was lovely, the staff is amazing and John made everything go smoothly and made my dream come true . More

by KENYETTASTROUD13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Stone

Sep 09, 2024

City Volkswagen of Highland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one. Please don't hesitate to reach out if you need anything else. Sam Lotta - slotta@cityautogroup.com

September 07, 2024

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Mark was amazing. From start to finish. He’s knowledgeable, personable and so easy to work with! He was professional and also laughed at my jokes. He kept my payment a More

by Adrienneworley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Russell Howard, Mark Masen

Sep 09, 2024

City Volkswagen of Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing City Volkswagen of Highland. We look forward to having you as one of our valued customers for many more years to come! Sam Lotta - slotta@cityautogroup.com

August 31, 2024

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Moises was very professional, he knew I was pressed for time so he made sure to have the car washed and ready! More

by Roxanne.rivera7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Alvarez

Aug 31, 2024

City Volkswagen of Highland responded

Thank you, Roxanne, for your kind words for Moises and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Highland. Sam Lotta - slotta@cityautogroup.com

August 30, 2024

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Pretty simple start to finish, my salesman was a cool class act made it super easy in an out the door... More

by B.JABLONSKI62180
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darrin Smith

Aug 31, 2024

City Volkswagen of Highland responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta - slotta@cityautogroup.com

August 27, 2024

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Employee Rating

Mike and the staff were very helpful and professional and solved any issues I had More

by prm1311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Logan

Aug 28, 2024

City Volkswagen of Highland responded

We are so glad that Mike had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta - slotta@cityautogroup.com

August 27, 2024

Dealership Rating
Employee Rating

Lameshia is one of the best sales consultant I’ve worked with. She professional and a great person to work with. The dealership and finance personnel are very professional with no pressure to just sale More

by Leonardhilljr4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lameshia Rogers

Aug 27, 2024

City Volkswagen of Highland responded

Thank you so much, Leonard, for your wonderful review! We are thrilled that Lameshia had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Highland! Sam Lotta - slotta@cityautogroup.com

August 25, 2024

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Employee Rating

Mark and Russ were awesome! I couldn’t be happier with my experience. Luv my Atlas! More

by Niksich75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Masen

Aug 25, 2024

City Volkswagen of Highland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Mark and Russ to be a positive one. Please don't hesitate to reach out if you need anything else. Sam Lotta - slotta@cityautogroup.com

August 23, 2024

Dealership Rating
Employee Rating

I was in the market to buy my first car and I was looking for something nice when I stumbled along a car I was looking for and within my budget but the dealership was 3 1/2 hours but the customer service I r More

by aidanhudson19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Mcquiston

Aug 24, 2024

City Volkswagen of Highland responded

Aidan, it's great to hear that Andy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Highland! Sam Lotta - slotta@cityautogroup.com

August 18, 2024

Dealership Rating
Employee Rating

I had a great experience, 100% would recommend! I bought a 2024 Atlas Cross Sport from these Awesome people! I love the car, and had a great experience buying here. I will buy my future cars here More

by Pina4_mag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Coleman

Aug 19, 2024

City Volkswagen of Highland responded

Thanks for sharing about your experience with City Volkswagen of Highland. Keith, James, and our team appreciate your business and hope to see you again soon! Congratulations on your new 2024 Atlas Cross Sport! Sam Lotta - slotta@cityautogroup.com

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