James Thomas | Page 17

Great salesman! I would recommend to anyone. Everything was smooth and easy this was our second vehicle purchase here I would recommend to anyone. Everything was smooth and easy this was our second vehicle purchase here More

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This Dealer was Diligent and have a great work Ethic. He tried his best even when it felt the odds wasn’t in my favor. I didn’t get the vehicle I want but was able to walk out with the keys to a very nic He tried his best even when it felt the odds wasn’t in my favor. I didn’t get the vehicle I want but was able to walk out with the keys to a very nice vehicle. Give this Man A Raise Immediately!! Or yal gonna see my Handsome face again!! More

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Very clean and organized. Outstanding customer service. Had plenty of options to choose from. Amazing Outstanding customer service. Had plenty of options to choose from. Amazing More

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I wish I could give 100 stars because every single time we buy a car from Mike at City Volkswagen he takes such great care of us!!! He makes the deal happen no matter what! We are thrilled with our latest we buy a car from Mike at City Volkswagen he takes such great care of us!!! He makes the deal happen no matter what! We are thrilled with our latest purchase. From begging to end and everyone involved makes this experience top notch. Thank you for taking care of us and going over the top for us!!!! More

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I have purchased a vehicle with Lameisha before. She is very helpful and informative. I will definitely purchase another car with Lameisha as my salesperson. She is very helpful and informative. I will definitely purchase another car with Lameisha as my salesperson. More

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Everyone at the dealership were fantastic to deal with they made us feel like family will definitely recommend them they made us feel like family will definitely recommend them More

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Mark Masen was straightforward and easy to work with! He ensured I had all my questions answered and left with a car that met my expectations. He ensured I had all my questions answered and left with a car that met my expectations. More

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Mike Pazda was an amazing sales team member to work with. I had a hard time getting a car because my previous car was totaled, and even tho I paid it off we had issues proving it was. He came rushing back an I had a hard time getting a car because my previous car was totaled, and even tho I paid it off we had issues proving it was. He came rushing back and forth from the back office giving me multiple updates while talking to the lenders. He was very patient as I searched for proof of payment from my insurance that the previous car was paid off. He gave me great idea on saving money with cars too! Overall Mike is a great person to work with. Even tho he got sick and couldn’t finalize the deal with me the following day after I acquired the proof. I had Mark Masen assisting me the next day and he was very professional and helpful through the whole journey. The finance team member that assisted me too was also helpful and tried his hardest to get me fully covered and he accomplished that very efficiently. Overall my experience was fantastic! Great people to talk to and not looking to rip people off. More

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BUYERS BEWARE! I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did a Google review, to which you responded. I’ve only had a little over a week with the vehicle, so when John texted me to contact him regarding paperwork, I was concerned. Upon speaking with John, I was notified that my bill of sale needed to be signed. I was confused, as I thought all paperwork was complete when I took possession of the vehicle. Even during signing, the finance guy, whose name is Howard I believe, apologized for the long wait due to paperwork having to be done by hand. I have a busy schedule, and do not live near the dealership, so I explained to John that the soonest I could come in would be Friday. To my surprise, someone in background rudely interjected, beckoning me to come in sooner. He did not identify himself and placed blame on other coworkers for not notifying me that I would need to make an additional trip to the dealership after purchasing. I later asked for the gentlemen’s name, whose was Eric I believe, and I explained the same details that I’d previously shared with John. After a bit of unnecessary back-and-forth with Eric, he accepted my availability. As you can imagine, I now feel differently about my experience with Volkswagen Highland. In addition to the inconvenience of returning to the dealership, at no fault of my own, I was pestered and rudely spoken to by a member of your staff that I had never encountered. Additionally, the pay off for my trade in was processed incorrectly. I am awaiting an answer on that issue! More

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They were extremely helpful in getting me my first car! Without them helping to make the whole process easy, I probably would not have walked away with a car. Without them helping to make the whole process easy, I probably would not have walked away with a car. More

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