James Torres | Page 2

Carlos Rodriguez was very friendly and welcoming during my visit. He was extremely helpful, knowledgeable and willing to go above and beyond to help with all my inquiries. my visit. He was extremely helpful, knowledgeable and willing to go above and beyond to help with all my inquiries. More

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DCH Honda goes above and beyond for me every single time! ! They are clean, organized and efficient in every way. ! They are clean, organized and efficient in every way. More

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My experience in making the purchase of a 2022 CRV EXL for my 60th Birthday present to myself was amazingly superb with the help from Jeremy Carrasquillo. He was attentive to what I truly wanted. He was p for my 60th Birthday present to myself was amazingly superb with the help from Jeremy Carrasquillo. He was attentive to what I truly wanted. He was professional, friendly and knowledgeable of the CRV. He made my purchase go smoothly. He even delivered the CRV to my address. What a gentleman! I would recommend greatly this fine salesman.**********Thank you so very much for your time and friendly service! More

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This is my second time getting a car at DCH Honda and as always the service was exceptional and the staff were phenomenal! Joann Wehbe was my sales representative and she was awesome! She answered all my qu always the service was exceptional and the staff were phenomenal! Joann Wehbe was my sales representative and she was awesome! She answered all my questions and got me the best deal possible with my budget. I came in looking to lease a Civic and left with an HRV, a car more suitable for my lifestyle! It was actually Joann who mentioned the HRV as if she knew it was better suited for me, and she was obsolutly right!! Overall when I left DCH Honda I had a smile on my face and was glad I chose to come back here for my second car! Thank you Joann and the rest of the staff at DCH Honda of Nanuet! More

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The person who helped me was Tony and I have to tell you he was hands down the perfect person to help me get a car. God sent! I promise you. He made the impossible possible with me. If you have bad credit l he was hands down the perfect person to help me get a car. God sent! I promise you. He made the impossible possible with me. If you have bad credit let me tell you they will do what they can to help you get into a car (of course legally). Tony was very charming and helpful. He was very communicative and I would definitely recommend all my friends and family members to him. I drove off the lot with my car and couldn’t have been happier. I’m telling you God Sent! Tony and team members, Thank you all for the best service provided. You guys are spectacular and I don’t feel you get the credit deserved. More

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It’s only been a couple hours since I picked up my new car but from the second I walked in until the minute I left with my new car, Tony was a great salesperson! Never pushy, completely professional, know car but from the second I walked in until the minute I left with my new car, Tony was a great salesperson! Never pushy, completely professional, knowledgeable and patient. Available to answer any questions I had by phone, text and in person. I would highly recommend anyone to contact Tony O. For sales assistance at DCH Nanuet. Top notch service! More

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We had a great experience at DCH Honda of Nanuet. We worked with Joann and she was straightforward, professional, patient and courteous. The whole team involved in our purchase (Joann, the manager, the worked with Joann and she was straightforward, professional, patient and courteous. The whole team involved in our purchase (Joann, the manager, the finance department, the mechanics who did the detailing work) made the process super smooth and easy. I cannot recommend them highly enough! More

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The gentleman who helped me throughout the process, David Garcia (Honda Guy Dave), was an excellent representative of Honda's commitment to customer satisfaction. He did everything he could to make sure I dr Garcia (Honda Guy Dave), was an excellent representative of Honda's commitment to customer satisfaction. He did everything he could to make sure I drove out of the dealership in the car I wanted and for the best deal that made sense for me. He is a real straight shooter—I never felt that I was being taken advantage of. As a first time buyer, I can’t have asked for a better or smoother experience. More

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My experience of purchasing a new car was tarnished at the end of the transaction and ruined my happiness when I was driving off the lot with my new CRV. The sales experience was great and I will write a the end of the transaction and ruined my happiness when I was driving off the lot with my new CRV. The sales experience was great and I will write a separate review but this one is particularly focused on the Finance manager who mislead and lied to me on multiple occasions. I received an invoice during the process where I asked for certain things to be removed such as Honda Care which I will not use and do not need. When the invoice came back it was off and I was initially happy. When getting the loan for my finance the Finance manager came over with my report and was going over my previous history with me to find a solution. I then let the Finance manger James know that I already have pre-approval with a specific bank that they work with and he assured me he will see it when he runs it through them. Now I'm thinking that all my wishes would be respected and that James will do his due diligence and finish the transaction with integrity, but boy was I wrong. James comes back with a breakdown of the payments and I see a $4,000 warranty on the invoice for the finance and I ask "Where is this warranty from?" and he tells me that it is a warranty the bank adds to protect the vehicle. Now at this moment I am reviewing everything in my head and since I received such great service from the sales person I'm thinking maybe this is something that is true and I accept. The downside of this is that warranty pushed the price of the vehicle up and increased my APR 2% which now has me slated at paying a crazy amount that I didn't even expect. The sad part is I went over the numbers my self with the bank and gave an accurate price to reflect what payments I should expect and this totally messed up everything. One may ask why I got the car still at that moment and to be honest it was because I got seamless service from the sales person and felt that I can trust the Finance Manager James because I thought I was in good hands. When I went to the finance department to sign the paper work I asked several times about that warranty and if I can get it off and he told me "If you pay the car off faster you can get it off". I've heard of horror stories from dealing with Finance Managers before but never thought I'd be caught. I feel so disgusted with this whole situation and the worst part is I live in Connecticut and drove all the way to Nanuet which is a 2 hour drive to purchase this vehicle. I use to live in the area so I felt as if this was home to me but apparently not. Now I have to go back to this dealership drive 2 hours to go and cancel this Honda Care and then drive 2 hours back home feeling disrespected all over again. I really wish that someone reach out to me to discuss this disgusting experience with the finance department. More

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What an amazing experience from start to finish, I’d highly recommend to anyone! I worked with Tony and he was very honest and straight forward about what was best for me. No time was wasted. I am very highly recommend to anyone! I worked with Tony and he was very honest and straight forward about what was best for me. No time was wasted. I am very happy overall with my purchase and my experience at Honda of Nanuet More

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