"good experieance "
James Wyche is a very good sales man he knows how to make you feel at ease. Im going to recommend all my other sales guys to him that need cars.
"Most unique new vehicle purchase "
I decided to purchase a new 2017 Toyota Tacoma in December 2018 after waiting to see what Ford and Jeep were planning to introduce into the mid-sized pickup truck market. The new 2017 Toyota Tacoma Access Cab TRD Sport 4x4 I purchased was still available due to the fact it was a manual transmission vehicle. I went to the dealership with the expectation that they would be interested in moving this vehicle off the lot before the close of 2018. The salesman who greeted me, James Wyche, located the vehicle I was looking for and answered all of my questions during and after the test drive on the first visit (I had been by on several occasions to look at the Toyota Tacoma when deciding between a Nissan Frontier, Chevy Colorado). During the second visit to negotiate a deal, Sunny Ahmad became involved as part of the process. After several attempts to get a price for the vehicle from Sunny, I left the dealership frustrated and decided to do some additional research. Several days later, I stopped by the dealership with the intention to purchase the 2017 Toyota Tacoma. James and I went for another test drive and restarted the paperwork. Once again Sunny became involved in the financial negotiations (with trade-in) and the numbers I was calculating were not matching with the numbers I was being shown. After several hours of back and fourth numbers, I discovered that Sunny was manipulating the numbers in a way to trick me into accepting a deal that would end up costing me more money than where we started the negotiations (new vehicle cost increased when more money was offered for the trade-in along with a longer loan term to match a monthly budget which made for a bad deal). I considered this to be unethical behavior and very poor negotiations. When I attempted to discuss this with Sunny, his attitude was very disrespectful and I left the dealership without a new vehicle and very frustrated. Before I left the dealership, my salesman, James, and I talked about trying to salvage the deal in the coming days. James followed up the next day after discussing my experience with a regional sales manager who agreed that this was not the way a customer should be treated (I feel that Sunny's sales tactic and lack of people skills also affects the ability of the sales associate to sell vehicles). Several days later I received a call to come back in to Livermore Toyota. I reluctantly went back to Livermore Toyota to see if they were serious about selling me the 2017 Toyota Tacoma. James and Gus Sugura, along with their manager, were very transparent in putting together a very fair deal where their numbers and my calculations matched perfectly. As far as my purchase experience at Livermore Toyota, I give James Wyche high marks for going the extra mile to secure my business. I am pleased that Livermore Toyota management put Gus Sugura in place to negotiate the deal. I respect Livermore Toyota management for recognizing that Sunny Ahmad nearly lost the sale through unethical behavior and poor people skills, but question why they accept deceptive number manipulation by an employee that leads to upsetting a customer if discovered? As far as my new vehicle, I am very pleased with my 2017 Toyota Tacoma TRD Sport. I chose this dealership based on my previous experience through helping twi friends purchase vehicles, and through persistence, was able to come away a satisfied first-time Toyota customer.
"James was of great help"
I bought my 2017 Toyota Tacoma from James W., and it was a great experience. James was very friendly, nothing was confusing, and the deal was done quickly; I couldn't ask for better service. I signed the contract with Alexy, and the quality of service was much the same: top notch.
"great sales team!"
the sales team took time to walk me thru the options avaiable on the vehicle and stayed with me while moving my vehicle to finance, which took forever!
Other Employees Tagged:
, kaitline - she walked me thru the car feature
"Unnecessarily long wait. "
I’ll make this short. Arrived 430pm. Left 11pm. Even though they closes at 9pm. Lots of waiting. Too much waiting. Salesman even said this is there number 1 complaint. How about fix the issue already?