Jamie Annese | Page 5

Sal and everyone at Ferman BMW are amazing , very efficient and showroom perfect Super wonderful efficient and showroom perfect Super wonderful More

by Pamela Chennells Verified Customer Verified Customer

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Jamie took care of everything when my car was towed in recently. She is thorough, friendly and efficient. She kept me informed of the progress and costs of the repair. recently. She is thorough, friendly and efficient. She kept me informed of the progress and costs of the repair. More

by dloper1 Verified Customer Verified Customer

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I was very happy with the service that I received. Jamie arranged for us to go off site instead of waiting for the car to be serviced for a recall. Very impressed! Jamie arranged for us to go off site instead of waiting for the car to be serviced for a recall. Very impressed! More

by brooketrv Verified Customer Verified Customer

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Ferman BMW is a awesome dealership and I have purchased many BMW’s from them in the last 2 1/2 decades many BMW’s from them in the last 2 1/2 decades More

by Carmella Verified Customer Verified Customer

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My vehicle needed an alignment so I Ferman BMW and schedule a service. I asked for Jamie to be my service representative and as usual she took very good care of my vehicle. She was friendly and helpfu schedule a service. I asked for Jamie to be my service representative and as usual she took very good care of my vehicle. She was friendly and helpful the technician performed the requested service. I highly recommend Ferman BMW for all your service needs. More

by joe.stephens22 Verified Customer Verified Customer

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Sal has been recommending what is appropriate for my high performance vehicle for maintenance without making me feel as though I am over paying for service that is unnecessary. I rely on Ferman BMW to provid performance vehicle for maintenance without making me feel as though I am over paying for service that is unnecessary. I rely on Ferman BMW to provide the best quality care and maintenance for the brand new high performance supercar that was purchased last year. So far all the maintenance visits has been excellent as expected. I am impressed by the customer service and appreciate feeling as though I am not just another customer rolling in for car service. Jamie the female has also been helpful with taking care of my vehicle when a tire needed to be replaced from nail trauma. in a timely manner. Kudos to both service advisors and I hope to continue receiving excellent service from Ferman BMW. So far there is no reason to change to Porsche. I love the BMW M8 competition GC. More

by khambenton Verified Customer Verified Customer

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The service is always excellent at Ferman BMW and I never have any issues. Ferman answers all questions and addresses my issues. have any issues. Ferman answers all questions and addresses my issues. More

by klarocca2002 Verified Customer Verified Customer

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Jamie is amazing as always. Excellent service and prompt turnaround. The loaner staff is beyond nice as well! Excellent service and prompt turnaround. The loaner staff is beyond nice as well! More

by Lisa77 Verified Customer Verified Customer

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There was a nationwide recall for all BMWs in regards to the Vanos screws in the engine. Got it, I scheduled to have my car taken in so they could fix it. From the moment I took my car in, on Monday, 22 Sep the Vanos screws in the engine. Got it, I scheduled to have my car taken in so they could fix it. From the moment I took my car in, on Monday, 22 Sep until my pick up, today, Tuesday, 23 Sep, the customer service was DISTURBINGLY terrible. I got told to sit in the waiting area and my service advisor Jamie would be right with me…wrong. Some other advisor, Kyle had told me about my tire which I knew about and am going to fix it but definitely not paying BMWs price. Jamie was just nonchalant, customer service was terrible. I had asked if I could get a loaner for just the one day so I could get to school and work and the response I received was, we have an uber account that I can call and get you an uber home. ARE YOU KIDDING ME? Today, I go in to pick the car up, as they were bringing the car up front, got told the car is sputtering so it has to go back to the mechanic who worked on my car. At this point, I was infuriated. I get told the car is ready and then it’s not. My husband had requested to speak to the Service Manager, Paul Saglione. That was a joke, he was very rude and condescending to my husband who was explaining things to him in a calm matter. It was just an overall terrible experience. My first and last time ever at Ferman BMW Palm Harbor. As a Human Resources Manager for the last 18 years in the United States Navy, this is how my husband and I get treated. TERRIBLE. I wrote this review 3 weeks ago and there has been no follow up from anyone. More

by no27 Verified Customer Verified Customer

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Service is always so quick and everyone is friendly, best customer service and my car always comes back perfect. customer service and my car always comes back perfect. More

by allym Verified Customer Verified Customer

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