everything was great great service everything on time Jamie was great very helpful is great place to come to grate experience no complain about service
"Gary Mack 10/10 customer service."
I did not get the monthly rate that I wanted, nor did I pay for the car what I wanted, heck nor did I get what I wanted for a trade. With all that said, Gary Mack’s customer service skills are 2nd to none. He has a very non car dealer approach to his customers, and you feel more like a friend than customer.
Everyone at Ferman BMW sales made the buying experience 3rd this year a fun and relaxed experience. I do not mind paying a little extra, as in return I get ten fold better customer service experience.
Post purchase is where sales falls short, but not in this case. Gary made sure to text and reply to any and all concerns. When I came back Monday with some minor issues, we laughed it off and he was working with service to address all my issues.
With this type of customer service price can’t get me to switch dealers!
Also, why this is a review about Gary, I don’t want to forget how amazing Jamie and Steven from service were the following Monday. 10/10 across the board for Ferman BMW!!!
Other Employees Tagged:
, Stevon Budhi
"Great service always"
One dealership I will use. Thanks for the great service.
Everyone is courteous and professional.
Just worked with Cesar in service and he was excellent
It is always a pleasure to do service with Ferman BMW/Mini. I love Jamie, the Assistant Service Manager, and her technical team is fabulous!!! I'll be back!
"Communication was adequate-repairs were not 100%"
Hood was left unlatched and car pulls to the right-no test drive could have been done after work! For the cost-very displeased that we were driving on the highway and the hood was lifting-had to pull over and properly latch! While at the same time discovering that after an alignment and new tires the car pulls to the right
My hat's off to Jamie for such superb service. She was very professional, knowledgeable and I recommend going the extra mile to Ferman BMW in Palm Harbor.
Caesar was a great deal of help, always takes care of my car..
Would not go anywhere else, loaner was good and clean..m
My car is always clean in and out when I get it back..
"AC update "
Great experience! Jaime took care of all my needs and even was put in a loner for the half day. Would highly recommend and I will be a customer!
"Best People in the Bay area!"
I live in downtown Tampa and ended up making the drive over to Palm Harbor - Ferman BMW - as i was sick and tired of getting the run around at the other local dealerships. I am definitely happy I made that drive, as the whole Ferman automotive group has been nothing but a pleasure to work with, especially Brian Gaines. If you are looking for a laid back, no pressure purchasing experience he is your go to guy.
Genuinely good people, and aim to keep a smile on your face rather than focus on making their dollar and take yours.
Great service & friendly people. It’s always easy getting my car serviced. Especially with the service of getting a loaner car! Gary is so easy to work with!
Other Employees Tagged:
Gary - brings the loaner car