Jamie Euceda | Page 2

Everyone was professions and courteous and vehicle was done in an appropriate amount of time. done in an appropriate amount of time. More

by jgyankee0437 Verified Customer Verified Customer

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I bought my 2018 Passat SEL from this dealer, and even though there are VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service. My 201 though there are VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service. My 2018 warranty has expired, but I drive the approximate 100 miles back and forth to Smithtown Volkswagen because their customer service is far and beyond what I have experienced with any other car dealer. Jamie my customer service rep deserves special mention for his exceptional people skills, and Evan, VW's master mechanic who's knowledge and skill is amazing, and even though he did not work on my Passat this time, greeted me in the service area and took the time to answer the few performance questions I had. My original salesman Adam was off on the Thursday I had my service appointment, otherwise Adam always greets me when I'm there and keeps me informed on what's new, deals, leases, and specials. My Passat is running as good as it did when brand new thanks to Smithtown's excellent care, and I appreciate the TLC that I have received over the years that keeps my Passat reliable and running well. More

by legalese4u Verified Customer Verified Customer

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Excellent service and support from the staff at Smithtown Volkswagen and especially Jamie! We appreciated the personal care! Volkswagen and especially Jamie! We appreciated the personal care! More

by kimberlyfix Verified Customer Verified Customer

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Went in for a service, came out happy. There was a recall on the vehicle that was unexpected but handled correctly and in a timely manner. Thanks guys! There was a recall on the vehicle that was unexpected but handled correctly and in a timely manner. Thanks guys! More

by MICHAELINSALACO4 Verified Customer Verified Customer

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Jamie was fantastic to work with. He kept me in the loop and dealt with the warranty company to make sure my work was covered. He kept me in the loop and dealt with the warranty company to make sure my work was covered. More

by 36APEREZ Verified Customer Verified Customer

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I brought my car in for service. Jamie and the team were friendly and ready to address any issues that I may have. Thankfully there were no issues. I appreciated that they kept me in Jamie and the team were friendly and ready to address any issues that I may have. Thankfully there were no issues. I appreciated that they kept me informed of the status of my car while I enjoy my time at the dealership. More

by rozko81 Verified Customer Verified Customer

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quick service, comfortable waiting room, helpful people. will keep using the service department at smithtown volkswagen will keep using the service department at smithtown volkswagen More

by Jcarbone010 Verified Customer Verified Customer

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If you included a “ZERO” Star rating, I would have checked that box because this dealer is fraudulent.1 month and a half ago they charged $600 for a leaking valve cover gasket. Now they found a cracke checked that box because this dealer is fraudulent.1 month and a half ago they charged $600 for a leaking valve cover gasket. Now they found a cracked/leaking valve cover and just the part is $780, They didn’t think to review our service records 1st. Do you think we wouldn’t remember this? That valve cover had to be damaged by their own mechanic and It should have been covered under warranty but was not offered! They are looking to rip a customer off! They lost a 16 year customer due to their recently “under new management” crew. More

by jrscpu Verified Customer Verified Customer

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My Problem Was not resolved and dealer doesn’t wana own up that is was there fault up that is was there fault More

by BOUNCER4LIFE87 Verified Customer Verified Customer

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Great people and dealership. Thank you for friendly environment. See you soon 😊 Will definitely purchase next vehicle here Thank you for friendly environment. See you soon 😊 Will definitely purchase next vehicle here More

by zaltsman Verified Customer Verified Customer

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