Jamie Euceda | Page 2

I believe that Jamie Euceda is doing the best he can when it comes to helping the customer. But there is something that is preventing 5-star service. I brought in my car for a bent rim. They did not it comes to helping the customer. But there is something that is preventing 5-star service. I brought in my car for a bent rim. They did not replace the rim, but rather sent it out to be restored. The person who restored it did not perfectly fix the wheel. It was very very bent still, and as such, I wore out the tire unevenly. I brought the car to Huntington VW, and they immediately diagnosed the problem to uneven tire wear and a bent rim. They also said I needed an alignment, which I already had done with Smithtown. So bottom line, I paid for a tire replacement, and wheel "repair" as well as an alignment, and got huge drive noise attributed to massive uneven wear. I wasted a whole business day taking it to another dealership to get a 2nd opinion, because Smithtown basically put up their hands and could not fix the problem. They were kind enough to provide me with a loaner car while they were figuring it out, which is why I credit Jamie for customer service... but the technicians are not fixing the problem. And I paid in good faith for an alignment that is literally good for nothing. Also, before this all began, I burned an ENTIRE weekend because the outsourced tire repair guy didn't deliver my wheel back, and I sat in the waiting room from open to close on a Saturday. Sorry Smithtown, I spent loads of money at this dealership on repairs, maintenance, and I bought a vehicle here... but I will sadly not be returning. More

by MARK CRUZ Verified Customer Verified Customer

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They haven't dealt with my 2025 Tiguan. I'm still waiting for parts. The car is making a lot of noises. I'm still waiting for parts. The car is making a lot of noises. More

by gokhan6554082 Verified Customer Verified Customer

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Excellent service experience. Quick write up. Friendly staff. Comfortable waiting area with great coffee. Thanks Quick write up. Friendly staff. Comfortable waiting area with great coffee. Thanks More

by FOXMONICAFOX Verified Customer Verified Customer

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My service experience reminded me of the experience I used to get from the Saturn Service Department. Friendly, cordial, efficient. used to get from the Saturn Service Department. Friendly, cordial, efficient. More

by RICHARDKLEMM Verified Customer Verified Customer

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This was my first service on my GLI - everyone was very polite and accommodating - plus I was able to wait while the service was performed - A very seamless visit polite and accommodating - plus I was able to wait while the service was performed - A very seamless visit More

by JJCONIGLIO Verified Customer Verified Customer

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Excellent customer service the services are very good and reliable they let you know every step what’s going on and explain every detail of the service reliable they let you know every step what’s going on and explain every detail of the service More

by GOMEZGEORGEA Verified Customer Verified Customer

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Terrible experience. I brought my car in specifically to confirm my warranty coverage before scheduling service. The dealership checked their system, called for approval, I brought my car in specifically to confirm my warranty coverage before scheduling service. The dealership checked their system, called for approval, and walked me through setting up the appointment. After I dropped the car off, they suddenly claimed I wasn’t covered and tried to sell me to fix it on a warranty that I already have. I called the warranty company myself and confirmed that I am covered, but Steve refused to acknowledge it. Completely unprofessional and dishonest. They’ve lost my business, and I’ll be warning everyone I know to avoid this dealership. More

by JON8412S Verified Customer Verified Customer

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Jamie, Philip, and Justin take great care of their customers and the cars. They are very professional and personable- I have only great experiences when coming here! I would highly recommend this VW d customers and the cars. They are very professional and personable- I have only great experiences when coming here! I would highly recommend this VW dealership and I wouldn’t trust my car anywhere else!! Thank you guys More

by TRACWUR21 Verified Customer Verified Customer

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I scheduled my appointment for an oil change and inspection. I was called and told there was a ck. Engine light so it wouldn't pass inspection. It would cost $250 to resolve. I told Jasmine there inspection. I was called and told there was a ck. Engine light so it wouldn't pass inspection. It would cost $250 to resolve. I told Jasmine there was no light on, when I dropped it off. She said she would leave inspecyion sticker on. Dropped car off @ 11am told I needed car back @ 3pm. Valet dropped me off at home 1mile away. Got a call car was ready At 3pm took 1hr and a half for valet to pick me up. Got car at 5pm late to my grandsons graduation . There was no ck engine light on. Called and spoke to Jammie in service explained the situation told me to bring in Mon @11am. PS Car passed inspection no ck engine light on.Hope VW is not scamming customers in believing ck engine lights on. When I p/u my car I spoke to Jasmine she said she didnt see light but Mechanic Mike told her it was on. I have had VW cars for 15 yrs. This was rhe worst experience I ever had More

by RNLADY188 Verified Customer Verified Customer

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Great customer service. Car was serviced and completed as promised. I was contacted advised and updated by my service advisor and tech. Car was serviced and completed as promised. I was contacted advised and updated by my service advisor and tech. More

by Trublew Verified Customer Verified Customer

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