Jamie Euceda

Jasmin Khan & all her staff members were amazing to me. Smithtown dealership service department staff members were ALL amazing to me. Great service, very friendly & detailed in notifying me on the issues Smithtown dealership service department staff members were ALL amazing to me. Great service, very friendly & detailed in notifying me on the issues my car was having. More

by Jasmin Verified Customer Verified Customer

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My daughter's car broke down, and she needed a flatbed tow to the dealership for service. I worked with Jamie, Jasmine, & John. All very helpful. Kept me informed throughout the process and were very u tow to the dealership for service. I worked with Jamie, Jasmine, & John. All very helpful. Kept me informed throughout the process and were very understanding of the situation. They fixed the problem and got my daughter's car back ASAP. Much appreciated! Thank you! Give Jasmine a raise! More

by Stevenmc1 Verified Customer Verified Customer

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Kind and effective services. Patient and skillful, trustable and responsive, satisfied with all of his services. Patient and skillful, trustable and responsive, satisfied with all of his services. More

by JERRY_CHIU360 Verified Customer Verified Customer

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I believe that Jamie Euceda is doing the best he can when it comes to helping the customer. But there is something that is preventing 5-star service. I brought in my car for a bent rim. They did not it comes to helping the customer. But there is something that is preventing 5-star service. I brought in my car for a bent rim. They did not replace the rim, but rather sent it out to be restored. The person who restored it did not perfectly fix the wheel. It was very very bent still, and as such, I wore out the tire unevenly. I brought the car to Huntington VW, and they immediately diagnosed the problem to uneven tire wear and a bent rim. They also said I needed an alignment, which I already had done with Smithtown. So bottom line, I paid for a tire replacement, and wheel "repair" as well as an alignment, and got huge drive noise attributed to massive uneven wear. I wasted a whole business day taking it to another dealership to get a 2nd opinion, because Smithtown basically put up their hands and could not fix the problem. They were kind enough to provide me with a loaner car while they were figuring it out, which is why I credit Jamie for customer service... but the technicians are not fixing the problem. And I paid in good faith for an alignment that is literally good for nothing. Also, before this all began, I burned an ENTIRE weekend because the outsourced tire repair guy didn't deliver my wheel back, and I sat in the waiting room from open to close on a Saturday. Sorry Smithtown, I spent loads of money at this dealership on repairs, maintenance, and I bought a vehicle here... but I will sadly not be returning. More

by MARK CRUZ Verified Customer Verified Customer

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They haven't dealt with my 2025 Tiguan. I'm still waiting for parts. The car is making a lot of noises. I'm still waiting for parts. The car is making a lot of noises. More

by gokhan6554082 Verified Customer Verified Customer

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Excellent service experience. Quick write up. Friendly staff. Comfortable waiting area with great coffee. Thanks Quick write up. Friendly staff. Comfortable waiting area with great coffee. Thanks More

by FOXMONICAFOX Verified Customer Verified Customer

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My service experience reminded me of the experience I used to get from the Saturn Service Department. Friendly, cordial, efficient. used to get from the Saturn Service Department. Friendly, cordial, efficient. More

by RICHARDKLEMM Verified Customer Verified Customer

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This was my first service on my GLI - everyone was very polite and accommodating - plus I was able to wait while the service was performed - A very seamless visit polite and accommodating - plus I was able to wait while the service was performed - A very seamless visit More

by JJCONIGLIO Verified Customer Verified Customer

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Excellent customer service the services are very good and reliable they let you know every step what’s going on and explain every detail of the service reliable they let you know every step what’s going on and explain every detail of the service More

by GOMEZGEORGEA Verified Customer Verified Customer

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Terrible experience. I brought my car in specifically to confirm my warranty coverage before scheduling service. The dealership checked their system, called for approval, I brought my car in specifically to confirm my warranty coverage before scheduling service. The dealership checked their system, called for approval, and walked me through setting up the appointment. After I dropped the car off, they suddenly claimed I wasn’t covered and tried to sell me to fix it on a warranty that I already have. I called the warranty company myself and confirmed that I am covered, but Steve refused to acknowledge it. Completely unprofessional and dishonest. They’ve lost my business, and I’ll be warning everyone I know to avoid this dealership. More

by JON8412S Verified Customer Verified Customer

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