Jamie Ruis | Page 2

Everyone was very professional and helpful. Exceeded my expectation. Was told it would take between 1 1/2 - 2 hours. I was out in 1 1/2 hours. Exceeded my expectation. Was told it would take between 1 1/2 - 2 hours. I was out in 1 1/2 hours. More

by ETNORRISJR Verified Customer Verified Customer

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Waiting room cold and choice of music not good for most people’s taste. It needs changing people’s taste. It needs changing More

by LENLITTLE42 Verified Customer Verified Customer

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Great experience: fast, friendly, and my car feels brand-new again after their expert and thorough service. brand-new again after their expert and thorough service. More

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Came in without appointment and they took me right away, resolved my issue and left within a couple of hours. Very happy!! resolved my issue and left within a couple of hours. Very happy!! More

by RGCROTEAU7 Verified Customer Verified Customer

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Great and clean venue! Super professional! Employees all have a smile and are very courteous Super professional! Employees all have a smile and are very courteous More

by KSM0 Verified Customer Verified Customer

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Been working with them since 2017 they are amazing always been fair and transparent with everything. been fair and transparent with everything. More

by DAVID.SMITH005 Verified Customer Verified Customer

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Everything was handled a number one first class manner. Thanks for your great car service Thanks for your great car service More

by NEDBENTZ Verified Customer Verified Customer

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It was nice that Genesis of Naples had a concierge service came and picked up the vehicle. Took it to their shop for service and brought it back the same day that’s very convenient. service came and picked up the vehicle. Took it to their shop for service and brought it back the same day that’s very convenient. More

by tomm5 Verified Customer Verified Customer

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Efficient service, honest opinion about my checkup, good value for the service, excellent service personel value for the service, excellent service personel More

by KMGOODWICHMD Verified Customer Verified Customer

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I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless. More

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