Jane Tucker | Page 5

Great courteous service! My first experience at this dealership. Pleasant and helpful in finding what suited my family and I. I'll be back for my next car when the time come My first experience at this dealership. Pleasant and helpful in finding what suited my family and I. I'll be back for my next car when the time comes. "Frenchy" knows his business and did an outstanding job in helping us find the right car within our budget. More

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Purchase and DMV transfer; 2014 Lexus Great professionalism; all employees we had contact with were very cordial and professional...one of the best dealer transactions we've even had. Diff Great professionalism; all employees we had contact with were very cordial and professional...one of the best dealer transactions we've even had. Difficulty was incurred in the DMV transaction to update records to reflect the change of cars. Shawonda, Michelle and Jane worked tirelessly to get this resolved...great job and never gave up on getting it accomplished. They and Mohammad were very nice people to work with from top to bottom...excellent buying experience. More

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Extremely pleased with this salesman, very professional this is the 5th Lexus I have purchased, all from other dealerships. I have never experienced a salesman with the professionalism of the one at this de this is the 5th Lexus I have purchased, all from other dealerships. I have never experienced a salesman with the professionalism of the one at this dealer. He was extremely knowledgeable and very helpful in making this purchase. I would highly recommend this dealership and salesman to others. More

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And the winner is . . . . Derrick and Lexus! Derrick knew the first car he showed me was "the one," and told me everything I needed to know to make the right decision on the v Derrick and Lexus! Derrick knew the first car he showed me was "the one," and told me everything I needed to know to make the right decision on the very first meeting. I appreciate his patience as I worked through the process with other dealers. He was extremely accessible and a great listener. His knowledge of the car industry is impressive and if I were to ever let go of my Lexus I would return to him and Charles Barker. More

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Great Experience It was definitely a Pleasure Working with Derrick. My husband & I didn't purchase a Lexus but we did purchase a Luxury Cadillac SUV. We had a problem It was definitely a Pleasure Working with Derrick. My husband & I didn't purchase a Lexus but we did purchase a Luxury Cadillac SUV. We had a problem with the headlights not working properly and you don't get the normal warranty like you would when you purchase a Lexus, but they took care of us and resolved our issue so we are very happy customers and would highly recommend Derrick to take care of you when you're ready to buy your next Lexus. It was a Great Experience! Derrick is a top notch professional and I will recommend all of my family and friends to stop by and see Derrick at Charles Barker Lexus Newport News, Va. More

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Low-key car buying experience. My initial contact with dealership was a phone call (unbeknownst to me the dealership was closed for the day). Jane was very patient and answered ever My initial contact with dealership was a phone call (unbeknownst to me the dealership was closed for the day). Jane was very patient and answered every question I asked. The next day I came to the dealership and met Derrick Nichols. He asked a few reasonable questions, determined what we wanted, and we finished the sales paperwork an hour and five minutes later. More

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Excellent service and attention to your needs Mohamad Mayassi was exceptional. He fit me to the right car, design, color and amenities. This is my first time buying a Lexus and really my first tim Mohamad Mayassi was exceptional. He fit me to the right car, design, color and amenities. This is my first time buying a Lexus and really my first time in 15 years buying a NEW car. It was a very pleasant and enjoyable experience. My interaction with the sales manager, Tony Rutherford, was also exceptional. They know how to treat their customers and know that I will highly recommend them. Thanks for making my buying experience so pleasant! More

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Great Sales service Charles Barker has done it again. The friendly atmosphere, no stress experience was great. Derrick Nichols was my Sales Consultant. I appreciate th Charles Barker has done it again. The friendly atmosphere, no stress experience was great. Derrick Nichols was my Sales Consultant. I appreciate the professionalism he represents. He was not pushy and listened to the customer need. I love my car. More

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Always a Pleasure to work with Mo!! This is the second NX Sport that I've purchased from Mo Mayassi:). I loved my first one but the new 2018 with Red interior is out of this world Amazin This is the second NX Sport that I've purchased from Mo Mayassi:). I loved my first one but the new 2018 with Red interior is out of this world Amazing!! Mo went to great lengths to get me this vehicle. It should've taken 4 months to special order and He had it ON THE LOT IN UNDER 2 WEEKS!!! I'm always blown away by the outstanding customer service and attention to detail at this dealership. I truly feel like they are family and I love to just stop in from time to time to say hello. Mrs. Jane at the front dest is always super sweet as well. Thomas Cahoon was right in sync with Mo to make sure we received the Best deal out there!! Thank you All for the most Amazing vehicle purchasing experience!!! My loyalty will always be with you. PS, The new Finance Lady was super sweet as well:) More

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Certified Used Purchase Buying a car from Charles Barker Lexus in Newport News was a very refreshing experience. There were no pressures, nor gimmicky sales pitches. Our sal Buying a car from Charles Barker Lexus in Newport News was a very refreshing experience. There were no pressures, nor gimmicky sales pitches. Our salesman, "RJ", (Renjit Oommen), was totally OUTSTANDING!!! More

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