Janet Cleveland | Page 9

Buying my car here was a pleasure. No complaints. I paid for DVDs to be placed in the headrests. I was asked if I wanted factory or knock off and I paid extra for factory. I took my vehicle to get them plac for DVDs to be placed in the headrests. I was asked if I wanted factory or knock off and I paid extra for factory. I took my vehicle to get them placed and when I got it back it did not have the factory DVDs but knock off. The only reason I knew this was because of a friend who had factory in her vehicle. They had no intentions of telling me. When brought to their attention they ordered factory and I had to take my vehicle back (I live an hour away). After having my vehicle another 2 weeks I was told the factory DVDs would not fit in my vehicle. This should have been conveyed to me when I bought my vehicle. The only person that has responded to any of my problems was the service manager Bryan. He has been phenomenal through the whole experience. When I emailed the sales person who sold the car and the GM I received no response. In the end they did refund me the extra money I paid for factory but I would not buy another vehicle here. I hate that the service department will suffer for the sales department of the dealership. More

by Cara Verified Customer Verified Customer

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Good Experience Good experience. No high pressure sales tactics and no additional "hidden" fees after the quotes price. Friendly and honest staff. They gave us the op Good experience. No high pressure sales tactics and no additional "hidden" fees after the quotes price. Friendly and honest staff. They gave us the opportunity to test drive multiple vehicles and didn't try to guide us into any one in particular. More

by thedc Verified Customer Verified Customer

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The experience was great, and each person that I had contact with had beautiful attitudes. My overall experience, exceeded expectations tremendously. I have no regrets of any kind with doing business wi contact with had beautiful attitudes. My overall experience, exceeded expectations tremendously. I have no regrets of any kind with doing business with Herlong Ford. Thanks for everything. More

by DAREALBOSS37 Verified Customer Verified Customer

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Professional, friendly and honest staff. It was a pleasure to purchase a vehicle here, and I will highly recommend them to friends and family. Kelly Sanders went above and beyond to make the purchase pleasure to purchase a vehicle here, and I will highly recommend them to friends and family. Kelly Sanders went above and beyond to make the purchase of my daughter’s first car an easy and smooth transaction. The car was delivered to my office, I signed the papers, and that was it. Happy customer here! Chris Kitchings More

by cwk1972 Verified Customer Verified Customer

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Everything went smoothly even during a pandemic. I drove over an hour for the deal they had. They deal given was what they quoted o er the phone. Great dealership and people. over an hour for the deal they had. They deal given was what they quoted o er the phone. Great dealership and people. More

by MDLAWSON79 Verified Customer Verified Customer

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Jamie was a great sales member. It was the easiest car buying experience at a dealership I have ever had. I will definitely be a return customer!! Keep up the good work Herlong Ford!!! buying experience at a dealership I have ever had. I will definitely be a return customer!! Keep up the good work Herlong Ford!!! More

by JKIMREYAFD Verified Customer Verified Customer

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Excellent service throughout the sales process. Vehicle pricing was very straightforward. I was able to complete 90% of the transaction from my home and only needed to spend 30 minutes at the dealership. T pricing was very straightforward. I was able to complete 90% of the transaction from my home and only needed to spend 30 minutes at the dealership. Thanks Jim! More

by hogeboomj Verified Customer Verified Customer

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Herlong was wonderful from beginning to end of purchasing my vehicle! They made the process super simple and stress free. I highly recommend Herlong Ford! my vehicle! They made the process super simple and stress free. I highly recommend Herlong Ford! More

by TABITHAB25 Verified Customer Verified Customer

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Was very pleased with the great service Ms. Elizabeth provided for my wife, and I when we recently purchased her Jeep Cherokee Limited. Even during the constraints we had to use during this health issue, provided for my wife, and I when we recently purchased her Jeep Cherokee Limited. Even during the constraints we had to use during this health issue, the experience was still enjoyable. Would love to rate the other individuals listed, but Elizabeth was the only one we spent time with. That said, the expedient process of the sale suggests a high level of efficiency on the part of the rest of the team! We would certainly recommend Herlong Ford. More

by careyaustinspencer Verified Customer Verified Customer

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Jaime provided an excellent experience from start to finish! I would definitely purchase again from her. Very knowledgeable and very friendly. Couldn’t have asked for a better sales person! Thank you Ja finish! I would definitely purchase again from her. Very knowledgeable and very friendly. Couldn’t have asked for a better sales person! Thank you Jaime for finding the truck that meets all of my needs! More

by Kc5505 Verified Customer Verified Customer

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