Elizabeth Wiseman

I purchased a 1996 F-250 from Herlong Ford in Edgefield SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, appr SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, approaching excellent condition. It is not, this truck is in fair condition at best, Had I been there in person I would not have paid more than $8,000 for this truck. The sales person and customer service manager were super helpful, right up until the truck was delivered. Immediately upon delivery I noticed the truck had no backseat, someone had replaced the backseat with a big speaker box which was not shown in any of the pictures in the listing. I had specifically mentioned to the sales person on the phone I needed something with a backseat because I was planning to use this for family camping trips and such. I also immediately noticed the windshield wipers were completely worn out and the tires had less than 50% life left on them. I immediately tried to call the sales person but it took several days to get ahold of someone. After a week of arguing with them they agreed to send me a $200 check to help cover the costs of a new seat. It was better than nothing, but not near enough to cover the costs. Then, when I took the truck for the state safety inspection, it failed due to a brake light out, the reverse lights not working (at all) and the front brakes worn to the point of needing replacement. So, after paying 12 grand for a truck I can’t even legally drive in my state, this dealership tells me I’m on my own to fix it because I bought it “as is”. When buying an “as is” vehicle online, I had the understanding that it would at least be fully functional, especially for the price I paid. I only drove the truck twice since I got it, and they told me all those issues could have happened since it left there which is a ridiculous assertation. Especially when they claim they did a thorough inspection on it before they sold it. They seem helpful until they get your money, then you're completely on your own. Especially if you live out of state since they figure there is nothing you can do about them cheating you out of your hard earned money. The only reason they get 1 star is because zero stars is not an option. More

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great experience, everyone was so helpful and experienced. Price was right and trade-in was good. experienced. Price was right and trade-in was good. More

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I recently purchased a truck and Eli, Richard and Elizabeth were great to deal with. It was my first time at this dealership but I will be purchasing here from now on. Thank you to a great team that Elizabeth were great to deal with. It was my first time at this dealership but I will be purchasing here from now on. Thank you to a great team that has old school customer service values. More

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Their main goal is to satisfy the customer. I bought my car on August 8,2022. TJ and the others stayed past buisiness hours to get me the vehicle I wanted. AWESOME CREW I bought my car on August 8,2022. TJ and the others stayed past buisiness hours to get me the vehicle I wanted. AWESOME CREW More

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Eli great, disclosure of things wrong beside the minor dings and dangs. But Eli good dings and dangs. But Eli good More

by thatch56 Verified Customer Verified Customer

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Everyone was helpful and the process was ver quick and went so smoothly. Highly recommend. went so smoothly. Highly recommend. More

by DAWGLOVER59 Verified Customer Verified Customer

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My two hour drive to the dealership was long, but well worth the buying experience. Even with the hiccup with the financial institution, Herlong was very patient to see this through. worth the buying experience. Even with the hiccup with the financial institution, Herlong was very patient to see this through. More

by BAKERBOY9577 Verified Customer Verified Customer

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JACKIE AND WES WERE VERY EASY AND STRAIGHTFORWARD DURING THE PURCHASE AND DELIVERY. NO SUPRISES JUST GOOD PEOPLE THE PURCHASE AND DELIVERY. NO SUPRISES JUST GOOD PEOPLE More

by TGREDICK Verified Customer Verified Customer

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Smooth transaction, nice to deal with. Love the car, however not happy with the fact that there was no spare tire or jack provided with the car. That's just stupid. Not looking forward t Love the car, however not happy with the fact that there was no spare tire or jack provided with the car. That's just stupid. Not looking forward to getting stuck on the side of the road and can't even change my own tire. As much as I gave for the car, there should have been a spare and a jack, or at least offered to put one in it at no charge!!!!! That stupid little pump in the trunk will be of not use whatsoever if a tire should blow! I am still VERY upset that there is no spare tire and jack in that car!!! More

by kathy.mustanglady Verified Customer Verified Customer

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I had a great experience working with Justin and the team. They handled all the business in a timely fashion. I will definitely be going back. team. They handled all the business in a timely fashion. I will definitely be going back. More

by LEVANDERBRANCH88 Verified Customer Verified Customer

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