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Janet Cleveland
149 Reviews
149 Reviews of Janet Cleveland
June 29, 2020
My experience with Herlong Ford was just OK. I spoke with Jim and he was polite and responded in a timely manner. I set up a time to drive over two hours to Herlong Ford to make a deal on a used F150. with Jim and he was polite and responded in a timely manner. I set up a time to drive over two hours to Herlong Ford to make a deal on a used F150. When I arrived I test drove the truck and realized it had 3,000 more miles than what was listed on line. I understand the mileage being different due to test drives etc. but to be off by 3,000 miles just seems deceptive. The listing also stated that the truck came with a bed mat and that was also untrue. Elizabeth from customer care reached out to me to ask about my experience and I addressed these concerns with her. I was told that they use standard listings for the descriptions and the truck never came with a bed mat (even though the online listing said it did) and that I still got a good deal because the reduced the price due to the 3,000 additional miles (they may have reduced the price but it never showed an increase of miles online). Overall the transaction was Ok. I drove over 4 hours total to pick up this truck and I was disappointed when the product did not match the listing. I found the additional 3,000 miles and the lack of a bed mat deceitful. More
by CALOCKHART12
Verified CustomerOther Employees Tagged: Jaime Carrow, Jim Foley
June 26, 2020
Execellent!!! From time we walked on the parking lot we were treated like family. We had dealt with Herlong before and they treated us well back then and more so no From time we walked on the parking lot we were treated like family. We had dealt with Herlong before and they treated us well back then and more so now when we were there. More
by SRODGERS1
Other Employees Tagged: Meryl Herlong , Bryan Bedenbaugh, Amanda Cavenaugh
June 20, 2020
Great experience! Appreciated the friendliness and also the commitment to helping me find the best car for me and my family. Helped with service needs and with understanding the tech. the commitment to helping me find the best car for me and my family. Helped with service needs and with understanding the tech. More
by LAWSONANDJESS
Other Employees Tagged: Meryl Herlong
June 16, 2020
Great service Everything in the sales process went smoothly. There were no surprise fees added to the price and everyone was very friendly. Would definitely do bu Everything in the sales process went smoothly. There were no surprise fees added to the price and everyone was very friendly. Would definitely do business with them again. More
by Chris2020
Other Employees Tagged: Jaime Carrow
June 16, 2020
My salesman Wayne was awesome. I had a long drive but it was worth it. I will definitely buy her again thanks to Wayne. Great experience . was worth it. I will definitely buy her again thanks to Wayne. Great experience . More
by MATTPENDLETON
Other Employees Tagged: Meryl Herlong , Jaime Carrow, Wayne Nash
June 05, 2020
I love my my new car. Jamie was the best, I had seen a car on line but when I got to the store there had been a problem with the car so Jamie helped me pick out another car that was just as nice. Jamie I car on line but when I got to the store there had been a problem with the car so Jamie helped me pick out another car that was just as nice. Jamie I want to thank you for all your help. More
by JGIRL6871
Other Employees Tagged: Meryl Herlong , Jaime Carrow
June 01, 2020
Fantastic service with getting me set up for an out of state purchase! I was able to be in and out within a morning, and am enjoying my new car! Thank you! state purchase! I was able to be in and out within a morning, and am enjoying my new car! Thank you! More
by E. Cameron
Other Employees Tagged: Stephanie Bodie, Jaime Carrow, Wayne Nash
May 20, 2020
I had a great experience with the salesman, but financing my vehicle was a nightmare. It took over 4 hours just to get paperwork and sign on it. Then the passenger floor matt was missing from them cleaning my vehicle was a nightmare. It took over 4 hours just to get paperwork and sign on it. Then the passenger floor matt was missing from them cleaning the inside. More
by NIKKIPARRISH2013
Other Employees Tagged: Meryl Herlong, Elizabeth Wiseman , Jaime Carrow, Wayne Nash
May 19, 2020
Amanda and Meryl did an amazing job helping me purchase my new car! I was stressed about the process but Amanda did a great job of making me feel comfortable and not being pushing. She helped me find exact my new car! I was stressed about the process but Amanda did a great job of making me feel comfortable and not being pushing. She helped me find exactly what I was looking for! Meryl did a great job making the paperwork side of things easy and smooth. More
by SARAHAWEISS
Other Employees Tagged: Meryl Herlong , Amanda
May 15, 2020
Excellent from beginning to the end. Great staff and everyone was easy to work with. No hidden fees which was great and made the process a lot easier. everyone was easy to work with. No hidden fees which was great and made the process a lot easier. More
by BKBURGESS48
Other Employees Tagged: Meryl Herlong , Dustin Rushton
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