Janly Wilkins | Page 33

It was very fast and efficient. Jan was very easy to talk to and extremely personable to and extremely personable More

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Incredible experience and Jan was my favorite person! ❤️ From the phone calls to constant updates on my new cars whereabouts, would recommend this place a million times! From the phone calls to constant updates on my new cars whereabouts, would recommend this place a million times! More

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Jan was wonderful and made shopping for a car such a great experience. She answered most of my questions before I even asked! I had visited about 3 dealerships before I arrived a Roush and had left so d great experience. She answered most of my questions before I even asked! I had visited about 3 dealerships before I arrived a Roush and had left so disappointed…not even cause of the cars but the people that had “helped” me were not helpful at all. I think they didn’t take me seriously and assumed I was wasting their time, not Jan tho! And I truly appreciate it! I truly love my HRV!! More

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Jan was knowledgeable and caring. She worked hard to get us the car that was the right fit for us and she made the experience of leasing a car for the first time so easy and enjoyable. Thanks Jan! us the car that was the right fit for us and she made the experience of leasing a car for the first time so easy and enjoyable. Thanks Jan! More

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Best buying experience ever! I highly recommend Jan as well as the entire staff I worked with during my buying experience. The leadership team I worked with, including Casey and Cameron, were very respec well as the entire staff I worked with during my buying experience. The leadership team I worked with, including Casey and Cameron, were very respectful and helpful. I will be back...and so will my friends!!!!! Mike Dunlap helped with the paperwork and had a great attitude and I enjoyed our time together. Overall...great experience...no complaints. More

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Jan was wonderful to work with and ran circles around her co-workers that day. Incredibly hard working and personable. Jan was very communicative via email, text, etc. before hand and even though she was swa co-workers that day. Incredibly hard working and personable. Jan was very communicative via email, text, etc. before hand and even though she was swamped on a holiday with several customers she made you feel like the only one. Because it was a holiday, it took over 3 hours to purchase a new car which is a reflection on the dealership and not Jan (who apologized several times and kept checking in on me). I gave the feedback professionally to the manager on duty (Andy?) who's response was not what I would have expected. It was full of excuses of why the finance team was running behind (I paid in full for the vehicle btw) and why the detail shop was running behind, etc. As someone who manages a large team of CS reps and works with customers every day I would give him advice to not tell the customer why everything isn't working, but instead take the time to align and acknowledge that there is an issue and offer thanks for the feedback. People just want to be heard and want to know that you are trying to make it better. Jan did just that when she ran over to the detail shop and expedited my vehicle to be brought to me. My guess is that it would have been brought to me at that time anyway, BUT the difference in what she did was show that she was prioritizing my need to leave due to being there for so long and it made me feel heard and appreciated. Thank you Jan for all you did to help me pick out a van for my wife, we both love it! More

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Jan is still amazing 2nd car we've bought here from her both times. We will definitely be back for our next car and any cars after that. both times. We will definitely be back for our next car and any cars after that. More

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Loved our experience! Our whole family (me, my husband, and two children) were treated wonderful the entire time from everyone we encountered! Otis and Jan were very helpful along every part of the buying and two children) were treated wonderful the entire time from everyone we encountered! Otis and Jan were very helpful along every part of the buying process! Will definitely recommend Roush Honda to anyone looking for great service and a great car! Thank you so much Jan and Otis! More

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Jan was great! She truly listened to what my needs and wants were and didn't try to push past those! She was patient with me and then worked hard and fast to limit my time that I needed to spend at the d wants were and didn't try to push past those! She was patient with me and then worked hard and fast to limit my time that I needed to spend at the dealership to pick up the new car! More

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What a wonderful experience! Everyone here was so kind and a pleasure to work with, especially our rep Jan! Would recommend them! Also, they’re dog friendly ☺️ and a pleasure to work with, especially our rep Jan! Would recommend them! Also, they’re dog friendly ☺️ More

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