Janna Weatherspoon | Page 16

Did the work but didn't show true customer care or want to help me the next day when stranded on side of road. to help me the next day when stranded on side of road. More

by DH Verified Customer Verified Customer

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Janna has always taken care of us and our vehicles, highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service. highly recommend the Service Department, just wish the Sales Department was of the same caliber for providing service. More

by KEITHZOTZKY Verified Customer Verified Customer

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Great location, Excellent service, professional and courteous. Highly this dealership and service department. Facility is always clean courteous. Highly this dealership and service department. Facility is always clean More

by pcooper772 Verified Customer Verified Customer

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Service rep was very nice and educated about my vehicle. She did a great job She did a great job More

by msstan0276 Verified Customer Verified Customer

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Prompt a Courteous Service. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. . Clear explanation of what services are being performed, additional items to be addressed, cost, and time. More

by MIKEDOAN Verified Customer Verified Customer

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We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which e After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the problem. Janna spoke to service person, Lauren, in Jasper trying to help her how to find where it’s warranty work. That went downhill in a hurry. Next we end up in managers office, Jim McCastland, due to us refusing to pay $150….FOR WARRANTY WORK!! Last thing, we were told in no uncertain words…DON’T EVER COME BACK HERE!! And at same time slammed down our keys on his desk. Those words came from Jim McClastland himself!! We wouldn’t go back to that dealer if they were the last one on earth!!! Janna in Silsbee was kept in the loop. We took truck to her and problem was correct within the hour…back on the road…problem solved!! Donald’s GMC has the best service department and Janna is #1 with us!! Can’t praise her enough!! More

by LINDA8349 Verified Customer Verified Customer

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The service department goes out of their way to make sure your need are taken care of. your need are taken care of. More

by rwebbsn Verified Customer Verified Customer

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Professional service, friendly , attentive to the customers. Very knowledgeable staff. Recommends service reminders. Excellent communication customers. Very knowledgeable staff. Recommends service reminders. Excellent communication More

by COOP2506 Verified Customer Verified Customer

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One of the best dealership that I have had. Would recommend this to other people! Would recommend this to other people! More

by FORESTADAMS9 Verified Customer Verified Customer

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Excellent service and minimal waiting time. Service dept. Went out of there way to service my vehicle on short notice. Service dept. Went out of there way to service my vehicle on short notice. More

by GODOM09 Verified Customer Verified Customer

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