Janphiel Rivera | Page 17

I had a scheduled service visit at 8000 miles and everything went perfectly. The staff was friendly, efficient, and explained all the details clearly. My car was ready on time, and I left feeling con everything went perfectly. The staff was friendly, efficient, and explained all the details clearly. My car was ready on time, and I left feeling confident and satisfied. Great experience overall — I’ll definitely return! More

by natkaportnay Verified Customer Verified Customer

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Fantastic service! Everything was handled quicly and there was wonderful communication throughout the entire process. Thank you all! Everything was handled quicly and there was wonderful communication throughout the entire process. Thank you all! More

by Shawn Davis Verified Customer Verified Customer

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My experience with Kia East has been the worst experience I've had with a Kia Service department and I've been to 3 other Kia service departments. My car was towed to Kia East and I was never called by an ad I've had with a Kia Service department and I've been to 3 other Kia service departments. My car was towed to Kia East and I was never called by an advisor to inform me or to check my car in. I wasn't called until the following day, late morning by Janphiel Rivera Vasquez. He had a horrible lack of communication. He did not keep me updated on my car. Made excuses that the technician did not have a diagnosis on my car. I reached out to him several times he did not respond. When I called the dealership to talk to him I was told he was going to reach out to me, which he did with a text message saying he would reach out to me in a sec, which turned out to a call 4 hours later. That call was to inform me that the technician would be done with my car in 20 minutes and that I was able to come pick up my car. The call was at 4:40 p.m. Janphiel (JP) knew I lived about an hour away from the dealership. I had to find a form of transportation to be able to make it to the service department that closed at 6 p.m. in 5 o'clock traffic to pick up my car. Then when I arrived I was informed that I had to pay for an oil change that was over a $100. Never in my time dealing with a Kia service department have I paid over $100 for an oil change. When I brought this to Janphiel attention he said that is how much an oil change cost and that I should be happy because my diagnostic fee was waived! Which in reply I told him, since my car was being fixed due to a manufacturer warranty the diagnostic fee was automatically waived. Then another advisor put in his opinion that he worked at the one Kia service department that I mentioned and they charge $260 for an oil change. I'm not sure if because they saw a woman that they can get over on me and think I have no knowledge on cars but that is definitely not the case with me. I don't know who Armando is, but if he was the technician to my car or not, he was not a person I had any type communication with! It took them over 2 days to inform me about the diagnostics on my car, that was unacceptable! Kia East service department definitely gets 1 star from me! More

by JAEMALTA Verified Customer Verified Customer

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The customer service was great, Whenever my car needs service I would prefer to keep the same service advisor. service I would prefer to keep the same service advisor. More

by DOLLINDAJACKSON Verified Customer Verified Customer

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Was not what was expected. Lack of communication and long wait. Service was for an oil change, tire rotation and recall inspection. After 2 hr of waiting had to enquirer why se Lack of communication and long wait. Service was for an oil change, tire rotation and recall inspection. After 2 hr of waiting had to enquirer why service was taking so long. More

by SAGARLUTCHMAN05 Verified Customer Verified Customer

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June 2025. JP was very professional and friendly. He listened to my needs and provided excellent and prompt service. I was quite satisfied with my experience JP was very professional and friendly. He listened to my needs and provided excellent and prompt service. I was quite satisfied with my experience and will highly recommend this Kia East dealership and their service dept rocks! More

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It Took a little longer than I expected but worth the wait. Jp was personable and friendly wait. Jp was personable and friendly More

by Stevensonbrandy95 Verified Customer Verified Customer

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Efficient, responsive and friendly JP kept me informed along the way and returned all of my calls promptly. along the way and returned all of my calls promptly. More

by Jhfernt Verified Customer Verified Customer

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Janphiel was amazing, answered all of my questions. Everyone at the dealership was so helpful. Everyone at the dealership was so helpful. More

by Vivian Verified Customer Verified Customer

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Failed to communicate and had vehicle for 3 weeks to replace one simple control valve replace one simple control valve More

by WOLFMAN5830 Verified Customer Verified Customer

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