I would like to say hands down the best sales and customer service experience at a dealership I've received. My salesmen were Janusz "Yanoosh" Walczak and Darrell Kimrey. They went over and beyond to make my purchase a wonderful experience. We found the perfect SUV for me and they worked to get the pricing I needed. I am so happy with my purchase and we forever do business with South Charlotte Mercedes!
It really means a lot to us that you took the time to write such a positive review about Mercedes-Benz of South Charlotte so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We look forward to your next visit! Take care!
December 04, 2018
"Best sales service in town "
Janusz Walczak was really kindly. Walked through every questions & concerns I had. From the day I called till I went for test drive, everything was smooth. Got in and out (Driving test & completed my purchase) just in an hour. Showed me how to do all the settings on site and Sent me an email regarding for my vehicle other programs. Reached me out week after to make sure I’m satisfied the car. Thanks again Janusz!
Dale Baucom from parts department also helped me a lot with my car’s accessories needed and delivered great customer service to me as well. He also delivered the parts I need to me instead I have to go back to pick it up that’s outstanding service. Thanks again Dale!
Micky, thank you for sharing your positive experience! If you're ever in need of more help, please let us know! We hope you have a wonderful day!
November 02, 2018
"Continuing Great Experiences with this dealer and salesman"
We have purchased Mercedes-Benz, both new and pre-owned, from sales consultant Gary Childers for over 20 years. Gary makes the process informative, pleasant, and efficient. We joked with the General Manager that if Gary retires, they will have to retire his jersey and hang it from the rafters. I highly recommend Gary and this dealership.
We're glad to hear you always have a great experience at our dealership! We really appreciate your business and look forward to your next visit!
September 20, 2018
- Peggy Green
Buying a car from Mercedes Benz of South Charlette was an extremely pleasant and seamless experience. My salesman Janusz Walczak was always in contact with me via phone and e-mail as I live in Louisiana. I was also in contact with Pat Oberer and he was excellent as well. Mr Walczak kept me updated as to the progress of getting the car to me. I would not hesitate buying another Mercedes from this dealership. Everything promised was fullfilled. Rate them a 10.
Buyers beware of fraud & negligence! I purchased a certified pre-owned MBZ from this dealer about 2 months ago in early April of 2018. It was bought to my attention that both of the front tires were bad & need to be replaced in being that the wire threading was showing. I took the car back to the dealership as it was sold as certified preowned so this shouldn’t even be an issue. The dealership agreed to replace the front tires but charged me for an alignment how insane is that? I ask for a copy of my inspection and certification report to verify that everything was checked out & passed inspection as I never received a copy & didn’t think I would need to with such a reputable organization. Upon reviewing the services records and the inspection and certification report the NC emission inspection FAILED in addition to a body issue that FAILED (door/trunk/tailgate seals; inspect drains). It was also discovered that all 4 tires on the vehicle was swapped after the inspection was performed without documentation of an alignment or re-inspection of the tires, wheels etc., I pointed this out to Nelson who blatantly disregarded all this information & insisted I pay for the alignment. This is a clear case of negligence & I will be reporting them to the attorney generals office, NC DMV, as well as the BBB & seeking legal representation as this vehicle was sold under false pretenses! BUYERS BEWARE!
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