Japheth Stur

Very disappointing experience after purchasing a used vehicle. I purchased a “new to us” vehicle from Emich Chevrolet on June 9th. During the purchase process, I specifically expressed concerns about th vehicle. I purchased a “new to us” vehicle from Emich Chevrolet on June 9th. During the purchase process, I specifically expressed concerns about the condition and tread depth of the tires. I was shown an inspection report that had been completed approximately 1,000 miles before our purchase, showing the tires at 5/32", 6/32", 7/32", and 8/32". I understood that I was purchasing a used vehicle and that some tire wear was to be expected, but I still raised the concern because I felt the tires were questionable. Shortly after the purchase, we had a radiator issue that was fortunately covered under warranty. When the vehicle was at another Chevrolet dealership for that repair, their inspection found two tires at 3/32" and recommended replacing the tires and having an alignment performed. I subsequently had the tires checked independently at Discount Tire and Les Schwab. The results confirmed two tires at 3/32" and two at 5/32". At that point, my concern wasn't simply that the tires needed to be replaced. It was that I had specifically raised the issue before purchasing the vehicle and the dealership never offered to perform a fresh inspection at the time of sale. I questioned how tires that were supposedly 5/32"-8/32" approximately 2,300 miles earlier could now measure 3/32"-5/32". I asked the dealership to work with me to find a reasonable solution. After some back and forth, management asked me directly what I felt would be fair. I explained that I planned to replace all four tires for approximately $1,300 and asked for $650 toward the cost, representing the two tires that were measuring at 3/32". I was willing to absorb the cost of the other two tires myself. The response was simply that they would provide no compensation whatsoever. There was no counteroffer, goodwill gesture, additional inspection, or meaningful attempt to find a middle ground. What disappointed me most was not necessarily that they wouldn't pay for four new tires. I understand that I purchased a used vehicle. What disappointed me was the lack of ownership and the unwillingness to work toward a reasonable resolution after I had raised the concern before the sale. I was told during the buying process about the positive culture at Emich and how they value taking care of their customers. Unfortunately, my experience after the sale did not reflect that message. I also do not intend to simply let this end with Emich Chevrolet. I plan to escalate my concerns to General Motors/Chevrolet corporate because I would have a difficult time believing that Chevrolet would want a customer driving a vehicle with tires that multiple tire/service facilities have identified as being at or near an unsafe tread depth. My concern isn't about getting something for free—it's about whether the vehicle was appropriately represented and whether a legitimate safety concern is being taken seriously. The warranty repair itself was handled, but the way my concerns about the tires were handled afterward left a very poor impression. I expected more from a dealership that talks about customer service and standing behind its customers. Based on my experience, I would have a difficult time recommending Emich Chevrolet and would strongly encourage anyone purchasing a used vehicle to have an independent inspection performed before signing the paperwork. More

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Jay is the GOAT. Sales experience was super easy. 10 out of 10, highly recommend. Sales experience was super easy. 10 out of 10, highly recommend. More

by duartechristian138 Verified Customer Verified Customer

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I visited other Chevy dealers in the area. Emich gave me the best price for my new truck.. Emich gave me the best price for my new truck.. More

by joe olson Verified Customer Verified Customer

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Emich was very helpful and knowledgeable. Answered all questions put to them. They responded to all messages in a timely manner. Our sales professional, Japheth Stur was a pleasure to work w Answered all questions put to them. They responded to all messages in a timely manner. Our sales professional, Japheth Stur was a pleasure to work with. This was the best car buying experience I have ever had thanks mostly to Japheth. Everything was handled smoothly with everyone there. A shout out to the gentleman who handled the documents. A delight to work with. This dealership is the best. More

by foxmcb Verified Customer Verified Customer

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Japheth was a great person to work with on my corvette purchase. He was always polite, respectful and knowledgeable about the product. I would definitely work with him again. purchase. He was always polite, respectful and knowledgeable about the product. I would definitely work with him again. More

by skwolk Verified Customer Verified Customer

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Jay was ultimately my sales person and was great to work with. My experience started with Clint via email, who was reluctant to provide an online quote for a specific truck, saying it was too complicated. T with. My experience started with Clint via email, who was reluctant to provide an online quote for a specific truck, saying it was too complicated. That’s a good way to lose a customer. If Jay hadn’t reached out himself I would’ve gone somewhere else. I waited over an hour to see finance after signing the initial docs with Jay, despite it being dead due to bad weather (snow). I’m giving 5 stars because of Jay and only Jay. More

by shanelayton77 Verified Customer Verified Customer

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Friendly and helpful throughout the sales Process. After sale service is as truly appreciated by me After sale service is as truly appreciated by me More

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I had a fantastic buying experience with Japheth. I own a fleet of Chevy vehicles for my business and this has been the most efficient, consultative and enjoyable buying experience I've had. I hig I own a fleet of Chevy vehicles for my business and this has been the most efficient, consultative and enjoyable buying experience I've had. I highly recommend working with Japheth for anyone looking to buy or lease a Chevrolet More

by aidan7 Verified Customer Verified Customer

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Staff and location was professional and friendly. Worked to resolve all requests for purchase same day and followed up with additional items needed. Worked to resolve all requests for purchase same day and followed up with additional items needed. More

by erica_olsen Verified Customer Verified Customer

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Fantastic experience loved Jay and love the new car. The car is great and we love it. The car is great and we love it. More

by pooohbah Verified Customer Verified Customer

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