Mike "Lucky" Luebbers

I have enjoyed my association with Emich. Tony was my sales associate and was great to work with. Andrew was the finance manager and was also great to work with. Overall it was great working Tony was my sales associate and was great to work with. Andrew was the finance manager and was also great to work with. Overall it was great working with a family run business. I would recommend you give them a shot. I did and wasn’t disappointed. Good luck More

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Day 8 without my brand new car and no one is doing anything about it. They cant repair it as the part is on indefinite back order due the idiot causing all the trade wars. I can't work even with the r anything about it. They cant repair it as the part is on indefinite back order due the idiot causing all the trade wars. I can't work even with the rental as the car I purchased is an EV and registered as such on rideshare. That not working part is costing me 700 dollars per week minimum so this is getting out of hand fast. Very unhappy with Chevy right now. I see no other way to get the attention of corporate. The individuals helping at Emich are appropriately being rated below. The one star is satisfaction with Chevy, or lack thereof as the case is here. Somehow, they did it. The car is charging. The biggest frustration was the fact that answers about things like parts and such we really not there. This is of course no fault of the team at Emich. I LOVE this car, love at first drive. That was a big part of the reason I was so bummed when it stopped working correctly. This whole team at Emich killed it and I am very happy to get my car back tomorrow. Thanks to you all. More

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Very disappointing experience after purchasing a used vehicle. I purchased a “new to us” vehicle from Emich Chevrolet on June 9th. During the purchase process, I specifically expressed concerns about th vehicle. I purchased a “new to us” vehicle from Emich Chevrolet on June 9th. During the purchase process, I specifically expressed concerns about the condition and tread depth of the tires. I was shown an inspection report that had been completed approximately 1,000 miles before our purchase, showing the tires at 5/32", 6/32", 7/32", and 8/32". I understood that I was purchasing a used vehicle and that some tire wear was to be expected, but I still raised the concern because I felt the tires were questionable. Shortly after the purchase, we had a radiator issue that was fortunately covered under warranty. When the vehicle was at another Chevrolet dealership for that repair, their inspection found two tires at 3/32" and recommended replacing the tires and having an alignment performed. I subsequently had the tires checked independently at Discount Tire and Les Schwab. The results confirmed two tires at 3/32" and two at 5/32". At that point, my concern wasn't simply that the tires needed to be replaced. It was that I had specifically raised the issue before purchasing the vehicle and the dealership never offered to perform a fresh inspection at the time of sale. I questioned how tires that were supposedly 5/32"-8/32" approximately 2,300 miles earlier could now measure 3/32"-5/32". I asked the dealership to work with me to find a reasonable solution. After some back and forth, management asked me directly what I felt would be fair. I explained that I planned to replace all four tires for approximately $1,300 and asked for $650 toward the cost, representing the two tires that were measuring at 3/32". I was willing to absorb the cost of the other two tires myself. The response was simply that they would provide no compensation whatsoever. There was no counteroffer, goodwill gesture, additional inspection, or meaningful attempt to find a middle ground. What disappointed me most was not necessarily that they wouldn't pay for four new tires. I understand that I purchased a used vehicle. What disappointed me was the lack of ownership and the unwillingness to work toward a reasonable resolution after I had raised the concern before the sale. I was told during the buying process about the positive culture at Emich and how they value taking care of their customers. Unfortunately, my experience after the sale did not reflect that message. I also do not intend to simply let this end with Emich Chevrolet. I plan to escalate my concerns to General Motors/Chevrolet corporate because I would have a difficult time believing that Chevrolet would want a customer driving a vehicle with tires that multiple tire/service facilities have identified as being at or near an unsafe tread depth. My concern isn't about getting something for free—it's about whether the vehicle was appropriately represented and whether a legitimate safety concern is being taken seriously. The warranty repair itself was handled, but the way my concerns about the tires were handled afterward left a very poor impression. I expected more from a dealership that talks about customer service and standing behind its customers. Based on my experience, I would have a difficult time recommending Emich Chevrolet and would strongly encourage anyone purchasing a used vehicle to have an independent inspection performed before signing the paperwork. More

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This is by far the best dealership I’ve ever been to! I worked with Bart and not only did he help me deal with my negative equity, but he made sure I got every deal possible and had a full understanding I worked with Bart and not only did he help me deal with my negative equity, but he made sure I got every deal possible and had a full understanding of my car. High recommend! More

by mcmorton2000 Verified Customer Verified Customer

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Fast paperwork and answered all my questions about my new corvette thank you guys I appreciate everything corvette thank you guys I appreciate everything More

by pmarkos1223 Verified Customer Verified Customer

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Hello they have been doing My oil changes since I purchased my Cruze, s/o to Lucky, Bart, Rodger, Joe, Lance and Steve purchased my Cruze, s/o to Lucky, Bart, Rodger, Joe, Lance and Steve More

by JGSALCIDO1992 Verified Customer Verified Customer

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The services that were paid for did not get done. Allowed my 20 year daughter drive off lot with only four of five lugs where on car when dropped off. I had a part ordered back in December and now we Allowed my 20 year daughter drive off lot with only four of five lugs where on car when dropped off. I had a part ordered back in December and now we were gonna have services provided now in February and somehow it was not in stock nor was it did we have an ETA for the order and then I talk to a management and all of a sudden, within five minutes, the part was found, however, again the part that was provided the service wasn’t given because the window still not shedding and I’ve had service updated before and the window has shut. They just didn’t like the fact that they got called out so they provided a crappy service. More

by teereyes Verified Customer Verified Customer

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I have bought 3 vehicles from this dealership! I have such an easy and awesome experience every time! I have such an easy and awesome experience every time! More

by cassandra Verified Customer Verified Customer

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Process was smooth. Beter than other dealers that I have bought a new vehicle from. The process of the paperwork was also very efficient and fast. Beter than other dealers that I have bought a new vehicle from. The process of the paperwork was also very efficient and fast. More

by LUDWIG2 Verified Customer Verified Customer

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Emich is great to work with! Fair pricing and went out of their way to bring us vehicles to choose from. Would definitely recommend! Fair pricing and went out of their way to bring us vehicles to choose from. Would definitely recommend! More

by tanya14 Verified Customer Verified Customer

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