Jared Diveley | Page 10

Lakeland VW had a used 2005 Pontiac Vibe listed on Cars.com that I was interested in. I contacted the dealer using the form on Cars.com. I asked two specific questions. What was the asking price of Cars.com that I was interested in. I contacted the dealer using the form on Cars.com. I asked two specific questions. What was the asking price of the car and what was their dealer fee? They answered both questions promptly and Marina Nikovic, their Internet Manager, followed up with me the next day on the phone to see if I had any other questions. What impressed me was that they were genuine and did not pressure me one bit about selling the vehicle. I explained to Marina that I would be driving almost 3 hours to come see and probably buy the Vibe. All she asked was if I knew a day and time so they could be ready for my arrival. I made the trip and when I parked my car I was immediately greeted by Jared Miller, my sales consultant I spoke with on the phone. He went and got the Vibe and pulled it around for me to take a look at. Nice touch to get the car and bring it to me. We took a test drive and looked over the vehicle. At no point did I feel rushed or pressured. They took a look at my trade while we did the test drive. After telling Jared it was only a matter of agreeing on a price we went to his office to negotiate. Small things like opening the door for me and offering me something to drink really showed me they care about their customers. This deal was pretty easy as I knew I wanted the Vibe and I knew exactly what price I was willing to pay after my trade-in, dealer fee, and other fees. They gave me a price and I told them the number they needed to get to for the deal to happen. One trip to the manager's office and Jared was back to congratulate me on the purchase of my new car :-) No back and forth, just a willingness to make the deal happen even if they did not get their number they wanted. They wanted to gain me as a customer, not just sell me a car. The business manager (sorry, forgot his name) made the whole paperwork process go fast and smooth. They were even willing to let me use my credit card to pay for the purchase after I realized that I had left my check book on my desk back home. The Sales Manager, Jared Diveley, stopped in to thank me for my business. Another nice touch considering the store was getting ready to close and everybody probably wanted to go home to their families. Jared Miller transferred my license plate to my new car and helped me move all my belongings to my new Vibe. It's things like this that really make this dealer stand out as a place I would happily return to buy another vehicle or recommend to my friends and family that are in the market for a vehicle. I say all of these nice things because the big dealership up the street that had another Vibe for sale would not tell me the price of the vehicle, their dealer fee, nor provide me with pictures of the vehicle. They wanted to know what the price of the Vibe I was looking at so they could match or beat that price. It's been over a week and I still have no price, no dealer fee, and no pictures from this other dealership. Hats off to the entire staff at Lakeland VW. Thanks for a great deal on a great car and a no BS approach to the car buying experience! Keep up the great work. More

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We are first time Volkswagen buyers making the switch from Mercedes Benz. We were pleasantly surprised with the quality of the 2013 Jetta GLI Autobahn. We received outstanding service from the staff from Mercedes Benz. We were pleasantly surprised with the quality of the 2013 Jetta GLI Autobahn. We received outstanding service from the staff at Lakeland Volkswagen and highly recommend prospective buyers to visit the dealership. More

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I purchased my vehicle a few months ago from Lakeland VW and wanted to express my gratitude for the great experience. I had the pleasure of working with Jared Diveley and he found exactly what was on my wis and wanted to express my gratitude for the great experience. I had the pleasure of working with Jared Diveley and he found exactly what was on my wish list even the PRICE. My family and I cannot thank you guys enough. We were treated with respect and never felt pressure of making a rash decision. My drive from Tampa to Lakeland was worth ever moment of my kids saying "Are we there yet". Thank you once again and keep up the great work. More

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