Jared Diveley | Page 9

Unwilling to deal even $1 off listed price If I didn't want the exact used SUV I purchased I would have never dealt with these guys. They wouldn't even take a minute verify and look up a p If I didn't want the exact used SUV I purchased I would have never dealt with these guys. They wouldn't even take a minute verify and look up a paint code when I called to ask the paint color of the car. The salesman was easy to deal with but his used sales manager seemed unwilling to negotiate and didn't even come out to shake my hand when I drove up to test drive car. Take a pass on this dealership, if you read the "vision statement" that Jared has on the dealer website the realty of my "customer experience" couldn't be farther from their vision. Customer centric they are not. Additionally, I asked the vehicle be detailed prior to shipping and it showed up dirty with water spots and corrosion all over the wheels. Something I specifically asked 3 times to have polished out. Poor follow through. More

by UsedVehicle Verified Customer Verified Customer

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Casey’s Tauras I have always been very happy withLakeland Volkswagen. I have taken delivery of two vehicles, that were. Fairly priced and in excellent condition-Very I have always been very happy withLakeland Volkswagen. I have taken delivery of two vehicles, that were. Fairly priced and in excellent condition-Very friendly people to do business with. More

by JCASEY140 Verified Customer Verified Customer

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Wow .... talk about customer service Walked in and met with Trey Chapman, he was absolutely amazing through the whole process. Listened to my needs and wants and got me to the best car fo Walked in and met with Trey Chapman, he was absolutely amazing through the whole process. Listened to my needs and wants and got me to the best car for me. Will send all my friend and family to him! Thanks Trey for being awesome buddy More

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Amazing price amazing service Corey Godden at Lakeland Volkswagen made my first car buying experience quick and easy! Everyone needs to go check him out, you won't be disappointed! Corey Godden at Lakeland Volkswagen made my first car buying experience quick and easy! Everyone needs to go check him out, you won't be disappointed! More

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Great experience! Our experience with Lakeland VW was second to none. All the dealership personnel was friendly, helpful and easy doing business with them. Our salesman Our experience with Lakeland VW was second to none. All the dealership personnel was friendly, helpful and easy doing business with them. Our salesman Brad Fraizer was very knowledgeable and was a pleasure working with him in purchasing our New Passat. I will recommend this dealership to anyone buying a car in the future. The service dealership is eager to help us if needed. They have a great staff and friendly employees to take care of you. More

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Not honest! At all!! I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the v I own a 2013 Passat tdi with 25k miles and was looking to trade it in for a GTI. I was told by the salesman that VW would buy back my vehicle at the value it was prior to the scandal since it was on of the vehicles affected. He also told me that the dealership has no say in the value that VW would give me. After the dealership looked at my vehicle it was rated as in excellent condition. I went ahead and asked what they would give for the trade and they came back with 12k. So prior to the scandal (6 months earlier) I looked up the value of my car and it was 21k. So basically the dealership knows VW would buy back my vehicle at around 19k but they were trying to under cut me and rip me off. I left immediately while the salesman was trying to offer me $500 extra off. This dealership is a joke and tries to capitalize on tdi scandal. I will never go back to this dealership and I will never buy another VW! More

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Customer Service is a joke! We purchased a Certified Pre-Owned Volkswagen Touareg on Wednesday, July 23rd, 2014. On Saturday July 26th, 2014, the car completely died while we wer We purchased a Certified Pre-Owned Volkswagen Touareg on Wednesday, July 23rd, 2014. On Saturday July 26th, 2014, the car completely died while we were traveling in Georgia. We had the car towed to the closest VW dealer (Butler VW in Macon Georgia). It is now Thursday, July 31st and Lakeland VW has not tried to help us at all. I have directly emailed the General Manager and received no response. Our salesman emailed us and said, sorry, but since it was used you never know what could happen. NOBODY from the dealer has offered to assist us in anyway. We have no loaner car....by day 5!!!! We've asked at least 3 times with no response. No one has offered to assist us in getting our car back from Georgia. The lack of response is actually absurd. And as it turns out, this is a 2 week repair because our High Pressure Fuel System "disintegrated"...yes you read that correctly. Disintegrated. We've opened up a case with Volkswagen Customer Service to try and get help elsewhere because it's been made perfectly clear that we can not rely on Lakeland VW to make good on the car they sold us. Bottom line, Lakeland VW will tell you anything you want to hear to make the sale, but they will ignore you when you need service. I am thoroughly disappointed and disgusted with our experience and would never recommend Lakeland VW to anyone. You should be ashamed of yourselves for treating a customer this way! More

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I was recently in the market to purchase my second Jetta. I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and I love the Volkswagen brand, but I’m not a fan of the new body style, so I decided to go with a CPO vehicle. I searched all around the Southeast and found the exact one I wanted at Lakeland VW. A few days later, I drove from my home in Atlanta down to Florida to purchase my new car. Hours after my purchase, I contacted the dealership with issues that I noticed with my air conditioning while driving home. In response to problems with my air, the finance manager offered not to fix a car that was obviously not functioning correctly on their lot, but to sell me an additional warranty on top of the one that came with the car. A few days later, I contacted the general manager, Jared, who refused to reimburse me for the $50 deductible that I would have to pay to have my air fixed under the car’s existing warranty. He insisted that he could not even write me a check, but that the only way he could get around the deductible was for me to drive eight hours from Atlanta back down to Lakeland. When I commented to the general manager that I would spend more than $50 in gas driving down there, Jared was still unconcerned and steadfast in his decision. I contacted Volkswagen Corporate with the bad business practices of Lakeland VW and they stepped up to do what was right by paying to have my air fixed. To rectify the issue with my air, the compressor had to be replaced and now my air works fine. I have no idea why the general manager was so rude and was such a jerk about fixing something that was clearly not right when he sold me the car, but I will definitely not even consider Lakeland VW for my third Volkswagen purchase. More

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I would like to say my experience with Lakeland VW was an emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sa emotional up and down experience. Buying a car is one many find to be a stressful situation. So the best thing you can encounter is a knowledgable sales person who has been with the company for Many years.. Our Sales person Jared Miller was a very friendly and amazing person. He answered all the questions my husband and I had and he showed empathy, care, compassion, and concern when he saw that I was not pleased after signing my paperwork. He has called to check up on us and has understood our concerns with the situations we have experienced. A sales person such as Jared deserves many great praises. He would receive a gold star if it was my decision. My hope for the future with this dealership is that I will experience nothing less then amazing service from anyone my husband and I come in contact with. We love our car and have enjoyed having it. I thank Jared Diveley for doing what was in his power to rectifiy part of the situations that I was not pleased with. If the manager continues to educate all of his staff on customer service and the value of making your customers feel important. The whole VW staff should take his education and follow in the foot steps of the best sales/customer service associate on staff at Lakeland VW - Jared Miller. At this point I would feel comfortable recommending Lakeland VW to a friend, but I would recommend they ask to work directly with Jared Miller and I would recommend they go in with their own financing completed before making a deal. More

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Everyone was very professional, knowledgeable, pleasant and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pres and helpful. They took the time that was needed to explain all of the options on the car. The paper work took the appropriate amount of time. No pressure. More

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