Jarod Downs | Page 4

I've had decent service here before. This particular time however, I was disappointed in the time it took and, in my opinion, the exorbitant cost for the service. An oil change, tire r This particular time however, I was disappointed in the time it took and, in my opinion, the exorbitant cost for the service. An oil change, tire rotation and replacement of (2) TPI units was a total of $343. The oil change/rotation has a built in labor cost for the advertised service price. The TPI were $75 for the pair. The total labor charge was $168 for this particular portion of the service. I have mounted and balanced tires in my working career. There is no way it takes this amount of service time to dismount, change out the sensors and remount / balance . Very disconcerting. There was also a Labor / Other charge for $38 that factored into the cost becoming what it did. Yes, I was given the cost up front and approved the work. I was there and committed to having the service work performed. I was and still am just perplexed at how this service came to this amount of labor charge. The Misc. charge of $38 is questionable also. A couple shop rags and some hand cleaner? This just added to the overall bottom line creating sticker shock. The service took a bit over 2 hours. I had an appointment. It just seems to me to have been a very lengthy wait for the type of services that were rendered. More

by SLINGER1022 Verified Customer Verified Customer

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Friendly and courteous. They work to get our vehicle in and out and we feel they have e our best interest. We’ve dealt with Michiana Chrysler and you are hands down 100% They work to get our vehicle in and out and we feel they have e our best interest. We’ve dealt with Michiana Chrysler and you are hands down 100% better than their best day. This makes us and our other family members want to buy a car from you. More

by Pammykay62 Verified Customer Verified Customer

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Very nice and professional sales and service people and information about the vehicle was great information about the vehicle was great More

by clamies Verified Customer Verified Customer

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She is always amazing and patient and kind. She has never failed to help us out even when we’re struggling. She has never failed to help us out even when we’re struggling. More

by mouraquinn Verified Customer Verified Customer

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At first I thought they were going to leave me it to dry, then they contacted me, addressed and took care of the issues I was having. Good team of people there! then they contacted me, addressed and took care of the issues I was having. Good team of people there! More

by Curtis Price Verified Customer Verified Customer

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We took our truck in to get the AC fixed. After picking it up transmission fluid leaked out and it began slipping. I had to leave it at the Mishawaka location. Not only was I without my truck After picking it up transmission fluid leaked out and it began slipping. I had to leave it at the Mishawaka location. Not only was I without my truck for another 5 days, I now have a large stain on my driveway. After leaving it on a Friday, I had to call late Monday morning just get an update which they told me they hadn't heard anything yet. The Service Manager did call me right back and told me they were waiting for a part and it should be done tomorrow. After another update confirming the situation I was able to pick up the truck Tuesday afternoon. After spending $1500 on teh AC repair I was very disappointed with the repair, the additional spent, the stain on my driveway, and the possible affect on my truck. More

by jheckaman Verified Customer Verified Customer

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All concerns were addressed and services were completed in a timely manner thank you the speedy response. in a timely manner thank you the speedy response. More

by karlql99 Verified Customer Verified Customer

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Very pleased with all of time and help getting me a used vehicle. Thank you to Colin for all you did for me. vehicle. Thank you to Colin for all you did for me. More

by llsrabbitry Verified Customer Verified Customer

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Skilled mechanics , professional service support staff They keep you updated on your cars status through text messages , throughout the repair - They keep you updated on your cars status through text messages , throughout the repair - More

by Sgrohows Verified Customer Verified Customer

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Excellent . ... I asked to have my car done by Friday bc of work and it was done by 2 on thurs problem is solved so far ... I asked to have my car done by Friday bc of work and it was done by 2 on thurs problem is solved so far More

by SCRAMER294 Verified Customer Verified Customer

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