Phoenix Horvath

I made an appointment for an oil change like I have in the past. I arrived at Gates 15 minutes prior to the appointment. A simple oil change that I had an appointment for still took 1.5 hours for some r the past. I arrived at Gates 15 minutes prior to the appointment. A simple oil change that I had an appointment for still took 1.5 hours for some reason. I had a $25 emailed oil change coupon code from GM that Phoenix wouldn't apply to the normal oil change. He did deduct $10 which I appreciated. He tried to point out in the fine print of the email how it couldn't be used as I expected. This was my 2nd or 3rd experience of similar outcome with Phoenix. Of all the customers in the area that Gate's has, I find it hard to believe that GM would single me out to send me a coupon that couldn't be applied. More

by SSCHMOK Verified Customer Verified Customer

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No problems but I felt the wait time was a little excessive especially since I had made an appointment excessive especially since I had made an appointment More

by nana1051 Verified Customer Verified Customer

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Did not fix the problem. Side view mirror moves out of place when I start the car. Side view mirror moves out of place when I start the car. More

by TREADY Verified Customer Verified Customer

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Fast and good They got it in fast and they were done in a few hours few hours More

by MH8100424 Verified Customer Verified Customer

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Nice clean place. Beautiful waiting lounge with free coffee. Everyone is very friendly. Thanks, Will be back. Beautiful waiting lounge with free coffee. Everyone is very friendly. Thanks, Will be back. More

by lukeferg8978 Verified Customer Verified Customer

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Although my initial concern was not fixed, the staff were extremely helpful, and courteous. Rotates my tires, and made time for a needed oil change. extremely helpful, and courteous. Rotates my tires, and made time for a needed oil change. More

by caligula531 Verified Customer Verified Customer

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When I pulled up to the bay door I spent a lot of time outside. I had to get out of my vehicle and walk in to be acknowledged. Also service representative pointed out a dent on driver side back panel area outside. I had to get out of my vehicle and walk in to be acknowledged. Also service representative pointed out a dent on driver side back panel area that was not acknowledged when he did around the truck inspection the first time. Will not be returning and I have been doing business with Gates for a very long time. More

by JoshJames8127 Verified Customer Verified Customer

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Super simple experience. Will always go back there for all my needs Super simple experience. Will always go back there for all my car buying needs Will always go back there for all my needs Super simple experience. Will always go back there for all my car buying needs More

by huntbrandon17 Verified Customer Verified Customer

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Phoenix was very nice and professional. .ge answer any question I asked..It was very nice talking with him. .ge answer any question I asked..It was very nice talking with him. More

by tawneekelly1962 Verified Customer Verified Customer

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Quick and easy! Everyone was helpful and didn't try and sell us something we didn't want. Everyone was helpful and didn't try and sell us something we didn't want. More

by efrontczak Verified Customer Verified Customer

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