Jarrett Elder Sr. | Page 145

Fantastic customer service, Jarret in the service department was professional, very freindly & considerate. We are very happy with Al Hendrickson Toyota, will definitely recommend to others. department was professional, very freindly & considerate. We are very happy with Al Hendrickson Toyota, will definitely recommend to others. More

by SHEEBA KALI COLE Verified Customer Verified Customer

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Pros:- Large inventory to select from.Cons:- HIGH Pros: - Large inventory to select from. Cons: - HIGH additional fees. Will cost more than twice of what you will pay to the State & even at AutoT Pros: - Large inventory to select from. Cons: - HIGH additional fees. Will cost more than twice of what you will pay to the State & even at AutoTag - Added cost that you may not be aware of like certification - Does NOT accept outside finance. If you got a great rate from your bank, go somewhere else (if they have the car) - Some employee still inexperienced and does not appear to know the car well, so if you need more detailed information, Google may help you more. Personal experience: Customer service for the overall company have A LOT of room for improvement. The workers were trying to help; however, it seemed that they lack the necessary training to have "service mind." I walked into the wrong building and was left stood there while they just talked among one another and eventually had to interrupt them to ask. In a good practice, they would have already ask why I am here. The company does not appear to make the work easier for their employee either. For instance, they could have at least give a electric screwdriver, so the sale associate does not have to spend more than 15 minutes to change the plate. It's something as simple as that. Communication could improve. I understand that it's a big company and there are various departments, but communication could really help improve the customer experience. After the sale was finalized, we crossed to service department to have the second key done, but lack of communication led to a long wait for an "incomplete key." They could have told us earlier, so we could come back when they had all the parts. Overall, it seemed like the company's culture motivated employees to do the bare minimum for their jobs instead of "going above and beyond." Just a reminder if your employee are happy, the customer will likely be happy as well, and that will bring a lot more sale. More

by example.1 Verified Customer Verified Customer

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I think the best dealership I been too excellent experience work done on time customer service wonderful I definitely will recommend family and friends to this dealer experience work done on time customer service wonderful I definitely will recommend family and friends to this dealer More

by EDWINANGEL3711 Verified Customer Verified Customer

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Very happy with the service department and service that Al Hendrickson has to offer. Jarrett Elder has been my representative for years. I am extremely happy with the way he conducts himself and the follow Al Hendrickson has to offer. Jarrett Elder has been my representative for years. I am extremely happy with the way he conducts himself and the follow information he provides. More

by TSYLVESTRI25 Verified Customer Verified Customer

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We always find the service department helpful and accommodating. Jarrett always explains any issue so that I can understand it. Will be back soon for service. accommodating. Jarrett always explains any issue so that I can understand it. Will be back soon for service. More

by BTRESLEY Verified Customer Verified Customer

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Although i had an appointment, I waited for 3 hours for my car. This was a real test of patience. That was poor customer service. my car. This was a real test of patience. That was poor customer service. More

by koolmaroon Verified Customer Verified Customer

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Everything went smooth and well as promised! Nice friendly service with a smile. Timeframe was accurate and there were no surprises. Great Service was provided! friendly service with a smile. Timeframe was accurate and there were no surprises. Great Service was provided! More

by asti112 Verified Customer Verified Customer

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Always fair, friendly and affordable. Service waiting area is clean, neat and has good tv reception. Jarrett Elder is always friendly and takes the time to explain the service problem with my car. area is clean, neat and has good tv reception. Jarrett Elder is always friendly and takes the time to explain the service problem with my car. More

by jackiesonders Verified Customer Verified Customer

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Oh man, I have no words to describe the measures that was taken to complete my service today. Jarrett has excellent customer service skills and is very respectful. Thank you Toyota for hiring such a compassi taken to complete my service today. Jarrett has excellent customer service skills and is very respectful. Thank you Toyota for hiring such a compassionate employee who fulfilled all of my needs and concerns with no questions asked. More

by GUERRIERCRISLA Verified Customer Verified Customer

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Very professional and very courteous my car was brought in for a six month service. Jarret was very courteous and explained everything along with the procedure about where my car would be brought to me af in for a six month service. Jarret was very courteous and explained everything along with the procedure about where my car would be brought to me after the service. More

by stru4 Verified Customer Verified Customer

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