Jarrett Elder Sr.
Jarrett Elder Sr. at Toyota of Coconut Creek

Jarrett Elder Sr. | Page 53

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.8
1,824 Reviews
4.8

1,824 Reviews

Write a Review

1824 Reviews of Jarrett Elder Sr.

April 17, 2023

Dealership Rating
Employee Rating

i am missing 2 keys that were attached to my car key. I also had to wait 3 and half hours/ More

by carolynsessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2023

Toyota of Coconut Creek responded

Carolyn, I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

April 17, 2023

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Employee Rating

T terrible reaction to what you put into the AC hurt. Our eyes and lungs went back twice got no help. In fact, I was told it was my fault that you put in what you put in. More

by MARSOLTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 24, 2023

Toyota of Coconut Creek responded

This review is concerning to read and I apologize that you had this negative experience. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2023

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Employee Rating

Awesome dealership, everyone is always so pleasant and willing to help from salesman to sales manager. More

by crg787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Toyota of Coconut Creek responded

We are thrilled to hear that you had an awesome experience at Al Hendrickson Toyota! Our team aims to always provide excellent customer service, and it's great to know that we left the right impression. Thank you for your support, and we hope to see you back!

April 11, 2023

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Employee Rating

The load up job service man suckered me into buying a car battery that he told me was different than TrueStart and thats why I was paying 188.00 instead of 50 percent off on another TrueStart battery that I More

by PKEMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 24, 2023

Toyota of Coconut Creek responded

I sincerely apologize for any confusion and miscommunication that took place during this experience. It's never our intention to mislead our customers, and I'm very sorry if your visit wasn't as seamless as we aim to deliver. I'd appreciate the opportunity to address this feedback and see if there's anything I can do to help. Please consider contacting me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 26, 2023

PKEMEN responded

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April 10, 2023

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Employee Rating

Jarrett Elder is an amazing service representative. He’s very patient and understanding about my automotive needs More

by GRAYSONDIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Toyota of Coconut Creek responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 10, 2023

Dealership Rating
Employee Rating

It took 4hrs do to an oilchange and they said is nothing to do due to was basiclly for free, becuase I purshased a promo last time, so I had to wait More

by Eespinal_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 18, 2023

Toyota of Coconut Creek responded

I apologize for the wait, we are trying to hire more technicians so hopefully, we will be improving our waiting time soon. There is no difference in waiting time between paying or coming in with a purchased promo. If there is anything that I can help you with moving forward, please let me know. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

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Employee Rating

I’ve always love my service I receive I’ve been going there for years however this time they remove something from my car and never told me about it I didn’t notice till I got home More

by DEEJACSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Vizcarra , Shedrick Anderson

Apr 18, 2023

Toyota of Coconut Creek responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 07, 2023

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Employee Rating

always a nice to service my car here. Jarrett was very polite and helpful. The wait was a little too long (almost 3 hours). Throttle service explained but I thought the mileage should More

by BABS_RACHELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Toyota of Coconut Creek responded

Hi Babs - Thank you for giving a shoutout to Jarret and leaving Al Hendrickson Toyota a positive review. I do apologize for the wait, but we appreciate your patience. If you would like to discuss any ongoing concerns, please reach out to be, and I would be happy to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 06, 2023

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Employee Rating

When I called on Monday to report a nail in my tire, they told me they had one of my tires in stock and I made an appointment to come in right away. One of their drivers took me over to a local restaurant to More

by ROTH.SHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Burton

Apr 06, 2023

Toyota of Coconut Creek responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 05, 2023

Dealership Rating
Employee Rating

They put in the order that I had to rotate the tires and they did not, also they do not offer cleaning to the vehicle. More

by MASVABGUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 18, 2023

Toyota of Coconut Creek responded

I am so sorry your recent service experience did not go as hoped with the lack of certain services being completed. Our goal is to deliver a smooth and seamless process as well as top-quality services for all of our customers, and it's very disappointing to learn that we've let you down this time. I will be sure to discuss your feedback with my team so that we may work towards improving our process going forward. If there is anything else you would like to add, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

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