Jarrett Elder Sr. | Page 6

Jarrett was really professional an helpful, they worked on the truck right away and have done in less than an hour on the truck right away and have done in less than an hour More

by jabetancur Verified Customer Verified Customer

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Not sure where to begin, from beginning to end this has been a pain in the xxx. Firstly I had to push for checks to actually be conducted on my car which was frustrating. After pushing the team came back been a pain in the xxx. Firstly I had to push for checks to actually be conducted on my car which was frustrating. After pushing the team came back to me saying a code came up on the computer which clearly shows that they hadn’t conducted those checks and only after I pushed they finally connected the OBD and codes came up. I was then told they couldn’t resolve any of the issues from the trunk opening when driving and also the usb ports completely stopping working momentarily with Bluetooth. As I told them it doesn’t happen on remote and it’s an issue that keeps happening. I was then told my phone isn’t compatible which is totally false and I’ve checked with a friend of mine who also works for Toyota out of state and he confirmed my phone is not the issue and that this just seems like laziness. In total my car has now been there nearly a month. I then went to pick my vehicle up on March 6th and noticed scratches and dents that were NOT there when I dropped my vehicle off and the reaction I received from Jarret was absolutely atrocious and disrespectful. Maybe somewhere along the line in the company log book he might have missed the conduct towards customers part. I pointed out the first scratch on the door and then the dent on the other side along side the second and third scratch and second dent. I proceeded to say how I expect my vehicle to be returned in the same condition if not better and I was told that in “taking advantage” and I proceeded to state that I am not trying to be difficult and Jarret told me “you are being difficult” which I replied with “that’s not how you speak to a customer, I expect my vehicle to not be damaged” . This whole experience was terrible and it’s a complete contrast to the way it is when it comes to purchasing the car, everyone is nice and kisses xxx but this here is a slap in the face that says “we already have your money, screw you and your car” extremely disappointed. More

by ian.rosario Verified Customer Verified Customer

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Toyota of coconut creek, are very punctual, I can actually able to wait for my car because they are quick. They are very friendly and listens to your needs. Customer service is excellent! actually able to wait for my car because they are quick. They are very friendly and listens to your needs. Customer service is excellent! More

by sekluof Verified Customer Verified Customer

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Great, Jarrett makes sure I understand and always in good spirit with me to make sure good. spirit with me to make sure good. More

by shenicesolomon Verified Customer Verified Customer

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Very knowledgeable, and helpful customer service. takes pride in their work. Communicate with customer if necessary takes pride in their work. Communicate with customer if necessary More

by rickyfamily2004 Verified Customer Verified Customer

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My service representative Jarrett knows my car knows me and always gives good service advice without inflating things I don't need. and always gives good service advice without inflating things I don't need. More

by valnparker Verified Customer Verified Customer

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My car service went extremely well. Maintenance was good and I love the detailed report. Maintenance was good and I love the detailed report. More

by LEYLAMAMONVIL Verified Customer Verified Customer

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The service from start to finish was prompt, professional and friendly. Will recommend it to friends. and friendly. Will recommend it to friends. More

by SHARONTBOLAND Verified Customer Verified Customer

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First time I use the services at Coconut Creek, very glad I did. They were professional, knowledgeable and courteous. Most important punctual. Will continue to use this service center. I did. They were professional, knowledgeable and courteous. Most important punctual. Will continue to use this service center. More

by WHRU413 Verified Customer Verified Customer

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The dealership was clean and the service I received was exceptional. I definitely look forward to my next service. exceptional. I definitely look forward to my next service. More

by DARLYFORD Verified Customer Verified Customer

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