Jason Castro

Cas Answers my calls, I had service department issues, none of the managers would call me after I brought the car to service and I went there to talk to Trey and Tyler and the said they were going to fix none of the managers would call me after I brought the car to service and I went there to talk to Trey and Tyler and the said they were going to fix it but it wasn't. On my way home the next day after the brakes shook badly a safety issue worse than before. No one called me when I had called back about the issues, and I am still having some vibration from the exhaust or possibly engine mounts.. I had to fix my front brake rotors myself after service department said they fixed it, I literally took the wheels off at home, went to O'Reilly's and had them turn the rotors for 25 dollars each, and I put new pads on. The front is great now but the tears need the same turn rotors and replace pads. The length of time I waited for the car from the used car department was two weeks. He purchased the car and advertised it before he even had it and the auction fixed a battery and a fuel pump and something else. They said they were out of money and didn't want to take care of the safety issues, brakes and vibration from the exhaust rubbing on the tunnel brace, they did a little with the tunnel brace I never got to ask them they wouldn't return my call or even talk to me about details of the fix and I'm going to have to take it to a Dodge dealer to get it up on the rack and check it properly as my complaint still stands the vibration pulls the computer timing. More

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Friendly and helpful. I was happy with my trade in and purchase. Will definitely recommend to other. I was happy with my trade in and purchase. Will definitely recommend to other. More

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I am real happy with service and continued communication even after I bought my vehicle the sales team are still in touch with me I am real glad to have found these dealer ship I would definitely go back ag even after I bought my vehicle the sales team are still in touch with me I am real glad to have found these dealer ship I would definitely go back again on my next vehicle purchase I would recommend them to my family and friends thank you’ll for you’re help and service More

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Awesome buying experience. Look forward to purchasing my next vehicle from Jason at Town East Ford. Look forward to purchasing my next vehicle from Jason at Town East Ford. More

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Jason Castro was great very helpful with all our questions. Definitely help us get the approval and got to drive off with a vehicle. questions. Definitely help us get the approval and got to drive off with a vehicle. More

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As returning customers we enjoyed the experience. We had some hiccups but the dealership took care of us we are satisfied with our purchase. We had some hiccups but the dealership took care of us we are satisfied with our purchase. More

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He was so patient, From the start to the finishing process. He made our experience with this dealership great! process. He made our experience with this dealership great! More

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Jason sent a couple of videos prior to us making the drive across the busy metroplex, and then worked with his management to secure a good price for our car. Appreciate him staying late and the dealer drive across the busy metroplex, and then worked with his management to secure a good price for our car. Appreciate him staying late and the dealership working with us on the price! More

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Jason was great! Friendly, respectful, courteous & professional. I will definitely recommend him to friends & family & I would buy another car from him! Friendly, respectful, courteous & professional. I will definitely recommend him to friends & family & I would buy another car from him! More

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Muy contentos con la compra de nuestra SUV, Gracias a Jason por su gran ayuda, muy recomendado El Joven muy amable y respetuoso. Gracias y que dios lo bendiga Hilda Lopez Jason por su gran ayuda, muy recomendado El Joven muy amable y respetuoso. Gracias y que dios lo bendiga Hilda Lopez More

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