Jason Finley | Page 20

Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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Excellent experience Purchasing a new vehicle at David Dodge was an excellent experience. Dave and Jason did an outstanding job with no pressure or nonsense. If you are co Purchasing a new vehicle at David Dodge was an excellent experience. Dave and Jason did an outstanding job with no pressure or nonsense. If you are contemplating purchasing a vehicle go there, no need to go anywhere else. More

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exceptional I haven't seen a nicer dealer. The waiting area is fantastic.They keep you abreast of the progress of your vehicle and discuss any issues with you. I haven't seen a nicer dealer. The waiting area is fantastic.They keep you abreast of the progress of your vehicle and discuss any issues with you. More

by KB218 Verified Customer Verified Customer

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Found out 2 days after buying the price was too high I was shopping for a new 2016 Sport Wrangler - but David Dodge Jeep was higher priced than other dealers, so I decided to leave and continue to shop. I was shopping for a new 2016 Sport Wrangler - but David Dodge Jeep was higher priced than other dealers, so I decided to leave and continue to shop. They stopped me as I left to say because I was a repeat customer they would do what is needed to keep me as a customer and "go to the floor" - adding $1000 to stay and buy today. I bought the Sport Wrangler for my trade in value plus $3200 cash, only to get a call 2 days later from a competing dealer I had been to offering me to buy their Sahara (versus Sport) Wrangler with an MSRP $800 above the Sport, and all similar options - for my trade value (which they appraised), plus only $2200 cash, which is $1000 below the David Dodge deal on a higher priced Wrangler.I said no, and they called 2 hours and offered another $500 if I bought today. Now I feel used and cheated because of my mistake in trusting David Dodge. The repeat customer tactic to take the "crazy low" deal and not go to a competing dealer hooked me. I was a 2 time repeat buyer, now 3 time buyer from David Dodge, and they knew it, I trusted them when they said they would do the crazy deal to keep me as their customer, and I lost. This is my 13th Wrangler purchase, and in my experience, highly disappointing - but a lesson I will not forget. More

by DANMURPHY1 Verified Customer Verified Customer

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Highly recommend David Dodge and Bob Wiebe The customer service I received from Bob Wiebe was excellent. He was very patient and explained everything I needed to when I purchased my new car. Be The customer service I received from Bob Wiebe was excellent. He was very patient and explained everything I needed to when I purchased my new car. Being a single older female, I thought that I would be taken advantage of but I got a great deal and also had a few laughs. David Kelleher is also a personable owner who spent time with me during my purchase. I would highly recommend this dealer for the great people that work there and the best deals. More

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Knowledgable and Friendly Easy to deal with , no high pressure sales, worked with us to complete the deal , Jerry was very personable, Jerry even called and left a message befo Easy to deal with , no high pressure sales, worked with us to complete the deal , Jerry was very personable, Jerry even called and left a message before we returned home More

by HCARNEY936 Verified Customer Verified Customer

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2016 Jeep Grand Cherokee Bob was my agent and this was an excellent overall experience. He was very professional in his approach to my needs and made my decision on the purcha Bob was my agent and this was an excellent overall experience. He was very professional in his approach to my needs and made my decision on the purchase an easy choice. My history with the business has been excellent and will certainly keep me as a satisfied customer. More

by MCK05PCNA Verified Customer Verified Customer

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First Time Lease Leasing after over 50 years of periodically painful purchasing has begun. Ken Gray & Jason Finley guided apprehensive amateurs through the process rel Leasing after over 50 years of periodically painful purchasing has begun. Ken Gray & Jason Finley guided apprehensive amateurs through the process relatively easily. David Dodge has provided excellent sales & service for us during the past 6 years & 3 new vehicles. All the people in the service department have been great !! Feels like visiting good friends !! ~~~ More

by S.Elf Verified Customer Verified Customer

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Easy Process Just bought a Ram 1500 & Durango off Dave Manning had a very easy process buying the two vehichles for my business. Dave made me feel very much at eas Just bought a Ram 1500 & Durango off Dave Manning had a very easy process buying the two vehichles for my business. Dave made me feel very much at ease no pressure at all. Overall just a nice person to work withj. More

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Our sales specialist, Steve Ellis, was a true professional. Steve Ellis at David Dodge in Glen Mills, PA, made our buying experience this past Friday a true pleasure. Steve was very thorough and he made sure t Steve Ellis at David Dodge in Glen Mills, PA, made our buying experience this past Friday a true pleasure. Steve was very thorough and he made sure that we were truly satisfied during each step of the purchase process. My son and I are enjoying our new vehicle so very much. Steve Ellis was extremely personable and showed a genuine interest in us as a family. We would definitely recommend family and friends to Steve and David Dodge. And we look forward to having the same positive experience with the service group. Thank you Steve! The Severoni Family More

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