Jason Hooe

Reached out about having tire warranty processed. Left voicemail that wasn't returned. Then tried the warranty person directly. Since I didn't buy the tires there they wouldn't help. But that's not h Left voicemail that wasn't returned. Then tried the warranty person directly. Since I didn't buy the tires there they wouldn't help. But that's not how the program works. If you sell Michelin tires, you're supposed to provide warranty support under the Michelin program regardless. After posting the above (amended to remove service advisor name, as it was never my intent to personally offend her) I received a call from the owner after my review posted. He was very upset and called me a bully as a result of my history of simply responding to unsolicited surveys for ratings of the service. He didn't dispute the accuracy of my comments only expressed being upset and that his employees were upset. I tried to both apologize for offending the employees and explain to him that I have given good reviews too when the service was good but he just kept talking over me. When I asked him to stop and let me explain, he said he wasn't interested in letting me do so unless I took down the review. He also told me not to come back or he would trespass me. I've never been anything but a loyal customer who pays his bills, even when they've charged me for add-ons without asking first. I've provide positive feedback when I've received good service and, understanding no one is perfect, given grace for mistakes. I've only provided accurate feedback that they take as negative when I received poor service and all I've done is document what happened if I can't get them to address it. I'm never rude or raise my voice, but I've seen others in there in the past that have. I have also seen other negative reviews. I'm curious as to the history of who he has trespassed and who he hasn't and if any of the aforementioned were. I hate to think he's willing to take feedback from some and not others for reasons that shouldn't matter in this day and age, but I don’t understand the heated reaction. It just doesn't make sense that instead of resolving the concern he just says don't come back here, we'll kick you off the property and won't serve you. He buys the Jane, MO Ford dealership, the next closest alternative to his at the time, and shuts it down so that now all those customers have to come to McLarty Daniel in Bentonville, a fast growing city itself, keeping the staff so busy they can't stay on top of everything and gets mad at me when I just answer the survey they send me. I do want to take this moment to apologize to those employees just trying to do their jobs and hopefully have amended this so it doesn't call them out personally on behalf of the business (that was never my intent and I erred in my first time responding to DealerRater emails, having a lack of familiarity with the platform), but I couldn't remove the review after the aggressive, threatening, and rude phone call I received from the General Manager/Managing Partner, the only time I can say a Ford representative has ever been inappropriate in my 30 years of driving Ford vehicles and having them serviced at Ford dealerships. More

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This is my 5th vehicle from this dealership, very satisfied with the way everything from thinking about upgrading to drive off and beyond are handled. I give it a A++++ satisfied with the way everything from thinking about upgrading to drive off and beyond are handled. I give it a A++++ More

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Gets the job done ! Runs around like a chicken with her head cut off making sure everyone is takin care of … she’s even friendly with my dog Striker ! Runs around like a chicken with her head cut off making sure everyone is takin care of … she’s even friendly with my dog Striker ! More

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Super nice and helpful. Would buy from them again. Valentina made the transaction, very smooth and effortless. Would buy from them again. Valentina made the transaction, very smooth and effortless. More

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Best dealership I have ever had the pleasure of dealing with and had such a wonderful salesman. Valentine was extremely attentive and so helpful with helping me learn about my screen and my vehicle. Any qu with and had such a wonderful salesman. Valentine was extremely attentive and so helpful with helping me learn about my screen and my vehicle. Any questions I had about the vehicle, dealership, or just life, he answered any and all questions. The sales managers are easy to work with and gave me the best deal they could give. Finance was such a smooth process. Highly, highly recommend!!! More

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Jeff was an absolute pleasure to work with. He breaks the stigma of pushy car sales people and was polite, professional, laid back and easy to work with. I had actually found a deal for less mo He breaks the stigma of pushy car sales people and was polite, professional, laid back and easy to work with. I had actually found a deal for less money and chose to complete the deal with Jeff because of how he conducted himself. More

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Me an my husband are very greatfu For the service of Ms. Shakira she was wrongful Ms. Shakira she was wrongful More

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Jason, Steven, Walker and Johnathan were so helpful! Thank you all! I’m new car kind of happy! Thank you all! I’m new car kind of happy! More

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Bobby Flippo was an absolute pleasure to deal with. I appreciate his straight forward communication which I why I keep coming back to buy from Bobby. I think this is the 5th vehicle I purchased from hi I appreciate his straight forward communication which I why I keep coming back to buy from Bobby. I think this is the 5th vehicle I purchased from him. There’s never any pressure or hassle from Bobby and I appreciate that he values my time. Even through the process of narrowing down which vehicle I would purchase and then deciding to think on it overnight, never any pressure from Bobby. He was happy to work numbers on a few different vehicles and let us decide what worked best for us. Bobby is a true professional at his craft. I can’t recommend Bobby enough! I worked with Finance Manager Michael Huff who was also great to work with. The paperwork process was quick and seamless and Michael was very thorough in explaining our options for extended warranty and GAP coverage. You can tell he truly cares and helped us make a decision based on what was in our best interest and made the most sense. After the transaction, GM Jason Hooe stopped by to thank me personally for my business and made sure I was happy throughout the process. I appreciate his attention to detail and let him know that I was pleased with the ease of doing business with his dealership. Thanks to the entire team at McLarty Daniel Ford! More

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Oliver and the rest of the employees at McClarty Daniel are top notch! They go above and beyond to make sure that every step of buying a vehicle is seamless. We have used Oliver repeatedly for the last 15 are top notch! They go above and beyond to make sure that every step of buying a vehicle is seamless. We have used Oliver repeatedly for the last 15 years years and we couldn’t ask for a better experience every single time. When anyone I know is planning to purchase a new vehicle, McClarty Daniel is always our top recommendation! Thanks to Oliver and his team for all they do to make the car buying experience amazing! Heather Coon More

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