Jason Peters | Page 19

Service has been great. Body shop experience was not up to the standard that I would expect. I will be pursuing that separately Body shop experience was not up to the standard that I would expect. I will be pursuing that separately More

by DHARRELL3 Verified Customer Verified Customer

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Great service, From the moment I arrived every one was polite and efficient. My loaner car was much appreciated and almost brand new. polite and efficient. My loaner car was much appreciated and almost brand new. More

by BROOKSMJ1948 Verified Customer Verified Customer

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Jason in Service and Frankie in Sales made our experience extremely pleasant and easy. Over the years we have purchased and leased a number of cars from this dealership. People like Jason and Frankie are th extremely pleasant and easy. Over the years we have purchased and leased a number of cars from this dealership. People like Jason and Frankie are the reason we keep coming back. They are great with customer service. They understand why people choose Lexus. More

by Grace C. Verified Customer Verified Customer

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Great service, made apt, dropped car and picked up the next day. But very expensive! next day. But very expensive! More

by JOHNSON_KAJ Verified Customer Verified Customer

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I love my 5th Lexus. Jason has always answered my questions easily and well. The Lexus cars I have bought or leased have treated me well as a well-constructed and reliabl Jason has always answered my questions easily and well. The Lexus cars I have bought or leased have treated me well as a well-constructed and reliable car. However, my last two times (January and March, 2023) have given me pause and concern. In January, I waited three hours and 10 minutes toget my car back after a routine check- up. Most recently, in March, I bought a new matters and expected to be finished in about an hour. Unfortunately, my car did not return to me for over two hours! That is much too long!!! Moore over, the lack of caring for my time is a serious concern. Either earn clients, service will be a day-long problem so we should request a loaner, or figure out why this is happening and fix it. By the way, my friends who have bought through you, have the very same concern so I know this was not just my sad experience. Thank you for giving me the opportunity of sharing my feedback. Sincerely, Barbara J. Gruen, Ph.D. More

by BARBARAGRUEN Verified Customer Verified Customer

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Scott was the best , helpful, informative and responsive. Please to deal with him. we did 3 deals today. Please to deal with him. we did 3 deals today. More

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Very long time to sit at the dealership for a routine oil change. You can’t find your customer service person but the front desk people are helpful. change. You can’t find your customer service person but the front desk people are helpful. More

by JOYCEDULWORTH Verified Customer Verified Customer

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Always has great service and on time work. My car though older still looks and runs like almost new. My car though older still looks and runs like almost new. More

by RK65536 Verified Customer Verified Customer

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We’ve been enthusiastic and loyal Lexus owners and customers for 20 years. We’ve never felt we’ve been oversold or taken advantage of until now. Our very trusted and competent Service Advisor Jason Pe customers for 20 years. We’ve never felt we’ve been oversold or taken advantage of until now. Our very trusted and competent Service Advisor Jason Peters is fantastic! The apparent new management policy to maximize service profits, not so much. There are many Lexus owners in our community and all we have talked to agree that Lexus service costs have become sufficiently excessive, in some cases unreasonably so, that they are contemplating replacing their Lexus. One neighbor told us that he was informed that his Lexus required $23,00.00 in repairs! My wife was told that her trouble free, moderately driven ES-330 required $8,000.00 of “routine maintenance”. When she investigated the alternative of a newer pre-owned Lexus, the rude attitude of the Pre-owned Manager resulted in our becoming a now one Lexus family. I still love my Lexus, and because I trust Jason Peters absolutely, I plan to keep it unless management policy makes this infeasible. We sincerely hope that the feedback you are currently receiving from Lexus owners will result in management policy modifications that will restore the confidence and pleasure that we have always enjoyed as proud Lexus owners. More

by dfredlund Verified Customer Verified Customer

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Jason is Professional, knowledgeable, returns calls promptly, pleasant, committed to exception customer service and has many years of service to Lexus. promptly, pleasant, committed to exception customer service and has many years of service to Lexus. More

by KCMNP Verified Customer Verified Customer

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