Jason Scharn | Page 2

Always pleased with your service. I especially know I’m in good hands with Jen. Even though I’m in Manchester, I’ll definitely be back to you for my next car. Largely due to her excel I especially know I’m in good hands with Jen. Even though I’m in Manchester, I’ll definitely be back to you for my next car. Largely due to her excellent service. More

by BOB-O-MATIC Verified Customer Verified Customer

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Came in for an oil change and upon inspection found front brakes badly in need of replacing. Front brakes were supposed to be done on last visit 6 months ago but they did the rear instead which had just been brakes badly in need of replacing. Front brakes were supposed to be done on last visit 6 months ago but they did the rear instead which had just been done 6 months previously at different location. Correct Brake job done at no charge but they were unwilling to provide lifetime warranty that is offered. Came in 3 days later for front control arm bushings repair and service person did not know what I was there for (thought just an alignment) then was confusing front and back when I told him what needed to be done. When I booked the appointment I did it by phone and was very specific about what work needed to be done. It seems the computer system they are using to record services done and needed is poor. Not user friendly apparently. While service staff were friendly I am very unhappy that an incorrect brake job was performed. The mechanic should have recognized a newer brake job not in need of replacing. I am also unhappy with the poor communication and recording of work that was done and what is needed. More

by laurac87 Verified Customer Verified Customer

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Very pleasant staff, was spot on on how long the service was going to take to get installed was going to take to get installed More

by JDKBERGERON Verified Customer Verified Customer

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Great communication and service. Highly recommend to other Subaru owners. They didn’t push any unnecessary work Highly recommend to other Subaru owners. They didn’t push any unnecessary work More

by JLMARTIN16 Verified Customer Verified Customer

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Excellent service! He was very nice and made my experience easy and enjoyable!!!! Thank you jason ! He was very nice and made my experience easy and enjoyable!!!! Thank you jason ! More

by brittneykschmeltz Verified Customer Verified Customer

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Our previous service was a big one, well over $1,000. Today we went in for an oil change and tire rotation. Not only did that go up $30 from our last oil change and rotation, but we were presented with Today we went in for an oil change and tire rotation. Not only did that go up $30 from our last oil change and rotation, but we were presented with a pretty hard sell for another group of services that totaled well over $2,000. Some of these were presented as "new" recommendations by Subaru. I'm not able to spend over $1,000 every 6 months or so for "recommended" services. I take good care of our vehicles, but I'm starting to feel some of these are just money grabs. That being said, out service advisor was very nice and when we said "no" to the extra things after his explanations, he did not push it. The facility is also comfortable. More

by SubaruPep Verified Customer Verified Customer

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It was great! I got a loaner too! which helped with errands and work,and also taking my daughter to school. I got a loaner too! which helped with errands and work,and also taking my daughter to school. More

by NANNIOG Verified Customer Verified Customer

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I also want to give a shout out to the young man who encouraged me to drive forward in spite of the fact that I thought I was going to hit the automatic door, and I believe understood why I changed my l encouraged me to drive forward in spite of the fact that I thought I was going to hit the automatic door, and I believe understood why I changed my license plate from arból to verb. He kind of made my day. .... One thought- it gets hot in that waiting room. Installing blinds might help. More

by threadeater Verified Customer Verified Customer

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asked for a service to be done they did another without consulting me Very. Unhappy! consulting me Very. Unhappy! More

by MARIANNES1023 Verified Customer Verified Customer

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Great service and effort to get customer best deal. Would definitely recommend Granite Subaru to anyone. Would definitely recommend Granite Subaru to anyone. More

by pmgoss1 Verified Customer Verified Customer

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