Jason Scharn
Jason Scharn at Granite Subaru

Jason Scharn | Page 5

Service Advisor

Granite Subaru

193 Lowell Rd
Hudson, NH 03051

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4.8
409 Reviews
4.8

409 Reviews

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409 Reviews of Jason Scharn

January 22, 2026

Dealership Rating
Employee Rating

If I could give 0 I would. Car sounds worse than when I brought in. They are denying that. Spent over a grand and not even rinsed off or deliver to customer. Had to walk in ba More

by laslaughter333
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jan

Feb 03, 2026

Granite Subaru responded

We appreciate the review and feedback. Unfortunately management wasn't made aware of any of these issues when you posted this review. The minute they found out our Service Manager immediately addressed this with you as well as a loaner vehicle. Once we addressed the issue we had you inspect to ensure the issue was taken care of to your liking. We're sorry if things were not addressed as timely as you wished but the minute we were made aware of any issues we handled it.

January 20, 2026

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Employee Rating

As always professional service. Excellent customer service with exceptional communication about needed repairs. Very happy with the entire experience More

by MNJ01803
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tim Prevett, Jennifer Bisson , Julia Angotti, Brianna Jones

Jan 20, 2026

Granite Subaru responded

We are so happy that our team wowed you! Thank you for the great review and feedback.

January 19, 2026

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I’m am very happy to have chosen Granite Subaru as my purchase and service dealer More

by kgoodrv
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Odom

Jan 20, 2026

Granite Subaru responded

We are happy that you chose us as well! Thank you for your business and the great review.

January 16, 2026

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Employee Rating

Promised when I bought the Ram Truck that your service department would be able to perform any and all maintenance. Was told flat out that the service department was incapable and would not service my Ra More

by jamesl603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Prevett, Jennifer Bisson, Walter Vartanian , Julia Angotti, Joe Briggs, Brianna Jones

Jan 22, 2026

Granite Subaru responded

We’re sorry for any frustration caused by the misunderstanding regarding service capabilities. While we are always happy to perform routine maintenance such as oil changes and basic fluid services, our facility is specifically designed and equipped for smaller import vehicles. Due to lift capacity, shop dimensions, and specialized tooling requirements for large domestic pickup trucks, we are unable to accommodate repairs beyond basic maintenance. We strive to be transparent about these limitations and regret if this was not clearly communicated, and we appreciate the feedback as it helps us improve how we set expectations going forward.

January 13, 2026

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Employee Rating

Granite Subaru addresses customer concerns quickly and with a smile. No question by the customer is a stupid question. More

by jeffjoaquim
Service Price Transparency
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Recommend Dealer
Yes
Jan 15, 2026

Granite Subaru responded

Jeff we agree. There is no such thing as a stupid question. It's our job to address any questions or concerns someone may have. Thank you for the kind words and feedback.

December 31, 2025

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Very professional service system. Drive into building to drop off. Communicated findings both electronically and on paper. Did the work I chose and provided a very comfortable envi More

by EMERO_BD
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2026

Granite Subaru responded

That about sums up a great service experience. We try to make servicing as accommodating as possible and it seems we hit our mark. Thank you for the review and feedback.

December 30, 2025

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Employee Rating

Exceptional support Clear communications Always friendly Excellent explanation of needed services Team is always there to help More

by TJVITULLO616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Prevett

Dec 31, 2025

Granite Subaru responded

We appreciate your kind words and nice review. The feedback is helpful, thank you!

December 19, 2025

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Employee Rating

Jason Scharn was very knowledgeable and provided the best advice for my car. Super helpful! More

by GKT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Granite Subaru responded

We are glad that Jason made such a great impression. Thank you for the nice review.

November 25, 2025

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Employee Rating

Great service! I needed front brake pads & rotors - Jason and the valet service guy (don't recall his name) made it super easy. Also, the price was very reasonable. More

by MaryS
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Workmanship
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Recommend Dealer
Yes
Nov 26, 2025

Granite Subaru responded

Thank you again Mary!

November 14, 2025

Dealership Rating
Employee Rating

Hello my experience has been very positive for all parts of this dealership. From repairs to buying a new car. They are respectful and keep you informed in all cases. More

by hgdhswim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 17, 2025

Granite Subaru responded

We are so pleased to see that every department has made a great impression on you. Thank you for the review and feedback.

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