Jason Scott | Page 43

First Ram Truck I have been driving a 2012 Cadillac EXT. I have looked at many trucks over the last year, but couldn’t find anything to meet the fit and finish of my I have been driving a 2012 Cadillac EXT. I have looked at many trucks over the last year, but couldn’t find anything to meet the fit and finish of my truck. That is until I sat in the Limited. Wow! I was sold the first time I sat in her. My salesman, Jason Scott, pointed out the many improvements in performance and the outstanding appointments to the interior finishes and accessories that rival anything I’ve seen in a luxury SUV. Picked up the truck the following day, hooked up my camper and heading up north in style and comfort. Talk about a happy camper. More

by TBIXLER01 Verified Customer Verified Customer

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Great I got what I wanted and the color. And didn’t take long good job. I would recommend them to friends and family. Had a great experience Thanks again I got what I wanted and the color. And didn’t take long good job. I would recommend them to friends and family. Had a great experience Thanks again More

by DREITE67 Verified Customer Verified Customer

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Best dealer around Been getting cars here for years, great service great prices! Why would u go anywhere else?!!? This is the spot! Ask for Antione Bedford for hassle f Been getting cars here for years, great service great prices! Why would u go anywhere else?!!? This is the spot! Ask for Antione Bedford for hassle free & best price around More

by AFRIMVELIU1 Verified Customer Verified Customer

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I will definitely go back very happy Outstanding service friendly people very helpful I was in an out will new car very quickly best car buying experience I will definitely go back Outstanding service friendly people very helpful I was in an out will new car very quickly best car buying experience I will definitely go back highly recommend this dealership More

by DKS470 Verified Customer Verified Customer

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Easy, enjoyable, well cared for Everyone at Dick Scott was accommodating, well informed, and happy to help. Made my first car purchase comfortable and easy, and Kelli made sure I got Everyone at Dick Scott was accommodating, well informed, and happy to help. Made my first car purchase comfortable and easy, and Kelli made sure I got the most bang for my buck! More

by ANA13 Verified Customer Verified Customer

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Get you best DEADLY Shot at Dick Scott Less than 2 weeks ago I was having an issue with my windshield wipers not working. I did the common sense remedies such as trying a new wiper motor an Less than 2 weeks ago I was having an issue with my windshield wipers not working. I did the common sense remedies such as trying a new wiper motor and wiper switch however those were not the problem so I took to it Dick Scott for service. Upon calling I was told they were pretty backed up because they had 2/3 people quit and were backed up. In addition they didn't have any loaner cars although it may take a couple of days for them to even LOOK at my car. I left my car for two days and they found this issue. The part was $1300 and the labor was an additional $438. Because my car is 2011 I didn't find it worth to spend that much on a TIPM otherwise known as the FUSE BOX. I did my own research and found the part for $125 and had my Master Certified Mechanic do the labor. I went to retrieve my vehicle but because I was driving a rental (at my expense) they charged me the diagnosis fee, had their porter pull my car out and park it, he handed me my keys and I indicated that I'd be back later that night to pick it up. I picked it up at 10:45pm to hear this rattling, clanking noise. Lo and behold, my WIPERS and SCREWS to hold them in are on the passenger side floor!!!!! I called the dealership back to indicate my issue. Not only was THEE Service Manager Chris supervising the entire transaction of my vehicle pickup, the porter did find it necessary to say that the wipers were not back on the car as they should have been especially because I dropped my car off with them on! Later that day around 4pm my service advisor called to apologize for the mishap with the wipers not being put back on the vehicle. About an hour later (5:37PM) he calls to ask me if I'm driving the vehicle. I responded I was and was in fact a few minutes from the dealer to request my money back for the diagnosis. He tells me to "PULL OVER IMMEDIATELY THE VEHICLE IS NOT SAFE TO DRIVE. Call a tow truck and have them tow it to the dealer because they "FORGOT TO PUT THE LUG NUTS AND SCREWS BACK ON MY STRUTS AND SUSPENSION."!!!! I asked why did they even take them off when the TIPM is on the top of the car right underneath the hood. He replied to get to the TIPM. I still wasn't clear and was furious nonetheless. (Only 1 was placed on each side not the 3 intended) Ironically, I just talked to my mechanic and asked him if he thought I needed rotors and/or brakes because when I brake, my steering wheel was shaking. This took place about 10 minutes before service called about my suspension. I have a 5 year old son who I had taken with me the night before to drop the car to my mechanic. Anything could have happened as I have driven at least 60 miles by the time they informed me. Not only that but why did it take nearly 24 hours for them to realize a vehicle had been released to a customer without it being reassembled properly. If the porter would have said something about the wipers being on the floor and not on the windshield that maybe would have led to the proper inspection before I paid and signed for my car. Lets not forget the whole release of my vehicle was supervised and orchestrated by Chris the Service Manager himself. But maybe because he indicated to me that they were leaving at 6pm and it was about 5:45 he wanted to just get my business done and over with since I was their last customer. Mind you, the garage doors had already been closed when I first arrived to give them impression they were closed so they could leave on time. Of course the General Manager, Jason Scott ,was out of town during all of this and didn't return until Monday. It was Thursday when all this happened. First thing Monday morning I came to speak with Jason and indicated, after I shared the details of what happened, that he wanted to get everyone involved together to further understand what happened and how the break down of protocol was not followed when I picked up my car. I then received a call from Chris the service manager saying he totally took fault for what happened and asked what could he do to fix it. I told him you need to propose something and I decide whether to accept or decline. He insisted I tell him what I wanted so I said I wanted my brakes, rotors and tires changed not only for the EXCESSIVE inconveniences I endured but because I drove the car for almost a whole day with my suspension compromised that is the least they could do as a preventative measure to any further damage or repairs because of it. He felt my request was unreasonable however had no other solutions or accommodations other than refunding me my diagnosis fee which was supposed to be given back because the wipers weren't put back on my car. I finally pick up my car and attempt to retrieve my $120 back from the diagnosis fee and the credit card machine just so happened to be not functioning properly. So the cashier spent at least 45 minutes on the phone with support in an effort to refund me to NO AVAIL. Hence I had to go back to the dealership again for the 5th time to get my money back. BUT WAIT THERES MORE!!!... When I did my last pick up of my car the horn suddenly sounded on its own for no apparent reason. They couldn't fix that either. I had my final conversation with Jason Scott to tell him I was still very unhappy with the customer service and his response was 'If there is any way I can help you in the future, I'd be happy to." YOU'RE NOT HELPING ME NOW so why would I even expect or want you to help me in the future. HORRIBLE EXPERIENCE!!! More

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Great dealer Other than the fact that truck was not washed when I picked it up I had no issues with this experience. Very disappointed to drive away in a dirty tr Other than the fact that truck was not washed when I picked it up I had no issues with this experience. Very disappointed to drive away in a dirty truck. More

by TMILLERNORTHVILLE Verified Customer Verified Customer

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Great service! These gentleman answered all my questions and I never felt pressured. They were very friendly and made me feel at home. I will definitely reccomend. These gentleman answered all my questions and I never felt pressured. They were very friendly and made me feel at home. I will definitely reccomend. More

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Great customer service as always! I am very pleased with the service provided on my 2012 Ram 1500 yesterday. Daryl was very professional with me. Plus I got to say hi to my original se I am very pleased with the service provided on my 2012 Ram 1500 yesterday. Daryl was very professional with me. Plus I got to say hi to my original service adviser from way back when Harley Wood. The only thing that I was disappointed about was the fact that the car wash was out of service due to cold weather which you don't have control over. Keep up the great work and customer service. Please continue to provide me with more Service Specials for my 2012 Ram and 2013 Town & Country. More

by jthomas001 Verified Customer Verified Customer

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Excellent service Excellent, timely service. Staff was very professional and kind. Would recommend to other customers. Do not have any complaints hopefully this rev Excellent, timely service. Staff was very professional and kind. Would recommend to other customers. Do not have any complaints hopefully this review was helpful to others. More

by kateall Verified Customer Verified Customer

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