Jason Stacy | Page 5

The best Night Susan dealership Nissan of Cool Springs goes above and beyond to make their customers happy. Each person there is professional in all areas. They makes you feel that y Nissan of Cool Springs goes above and beyond to make their customers happy. Each person there is professional in all areas. They makes you feel that your important even after the sale. Their service dept is second to none. There in house car rental is outstanding and makes it easy to drop your vehicle off for service. I hope to go back again when I purchase another Truck. Robert Sharp did an excellent job finding me the truck I wanted. Robert has great knowledge of the product, dealership and the overall business. More

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A great experience Bayo Anifowoshe made the purchase of my new Rogue quick and easy. I told him what I was looking for and he made sure I had exactly what I wanted. H Bayo Anifowoshe made the purchase of my new Rogue quick and easy. I told him what I was looking for and he made sure I had exactly what I wanted. He was very detailed in showing me how my new vehicle operated. Everyone at Nissan of Cool Springs was very professional. More

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Amazing dealership!! Amazing staff, Austin was the best, handling my sale with speed, great communication. The general manager Chris Monticello ,came out and greeted me an Amazing staff, Austin was the best, handling my sale with speed, great communication. The general manager Chris Monticello ,came out and greeted me and made me feel important. Great customer service, amazing prices and great dealership will always have my business.!!! More

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Fast, Easy, Kind, Honest, and Value Fast service, easy clear process, great customer service, and a value on a quality SUV. This vehicle was purchased as a gift and the Cool Springs Niss Fast service, easy clear process, great customer service, and a value on a quality SUV. This vehicle was purchased as a gift and the Cool Springs Nissan made it a joy. They went out of their way to serve our family. More

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Happy customer I enjoyed the buying experience at Nissan of cool springs. My salesperson was knowledgeable about all the features of the vehicles. The entire staff w I enjoyed the buying experience at Nissan of cool springs. My salesperson was knowledgeable about all the features of the vehicles. The entire staff was friendly More

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Far beyond my expeditions. Best vehicle experience ever. Referred by Paul Huber. He me up with salesperson Corinna. Her exeptional product knowledge had me purchase the Rogue. %100 satisfied. The business ma Referred by Paul Huber. He me up with salesperson Corinna. Her exeptional product knowledge had me purchase the Rogue. %100 satisfied. The business manager Shane even explained to me benifits of purchasing extended warranty and GAP coverage. Both of which I almost has to use within 3-5 days of purchase. Fun, fair, professional and pleasurable buying experience. I will never purchase another vehicle anywhere else. More

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Bait and Switch... Beware On Monday, December 18th, my wife and I came in to look at a Nissan Rogue and Acura RDX at Nissan of Cool Springs. We were working with Bayo Antifowos On Monday, December 18th, my wife and I came in to look at a Nissan Rogue and Acura RDX at Nissan of Cool Springs. We were working with Bayo Antifowoshe and Steven Lampley who I was connected with when I called the dealership to make sure the vehicles were available. We drove the RDX and Rogue but decided to pass on them. Prior to leaving the dealership Bayo approached us and asked if we would like to look at a 2012 Toyota Highlander that had just arrived listed at $16,998. We took it for a test drive with Steven. We returned the following afternoon to look at the Highlander again with the intent of purchasing it. While looking over the vehicle Steven said there was an issue brought to his attention, the dealership did not have all the paperwork to clear the vehicle since it was a recent trade. We went inside to run the numbers and also see if we could put down a deposit in case the vehicle was cleared before we could make it to the dealership. I was in regular contact with Steven and Bayo for a week via text and email, both telling me the car should be cleared any day now. On Friday, December 29th, Bayo informed me via text the Highlander was cleared but the sales manager reneged on the $16,998 price that was quoted in writing. Bayo said I would need to come to the dealership and speak to the sales manager about it. On Saturday December 30th I emailed the General Manager, Jason Stacey, to fill him in on my experience. On Sunday December 31st I received an email from Chris Monticello at 7:45AM stating "I will check our inventory today for the Toyota Highlander, and if we no longer have that truck that you are looking at, I will extend the courtesy of a phanominal discount on another vehicle of your choice. And If you are willing to extend us the opportunity to give us another shot. my promise to you is that I personally will take care of the transaction." I responded to Chris' email and told him we would purchase the vehicle that afternoon as long as they honored the price we were quoted and knock off some of the $699 doc fee for the hassle. I emailed, texted, and called Chris and never received a response. As a consumer I would be very wary of working with a dealership that clearly has no integrity and will not stand behind offers presented to customers. More

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Two new cars We purchased two new cars from Paul Stamatis at Coolsprings Nissan. We have purchased a number of cars from Paul over the last few years and he has al We purchased two new cars from Paul Stamatis at Coolsprings Nissan. We have purchased a number of cars from Paul over the last few years and he has always made the process very efficient and positive. I have recommended him to a number of associates and friends and they have all been very happy with the buying process with Paul. More

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Best dealer in the country regardless of brand Truly an incredible dealer. I bought two cars in the same day. I made a phone call on what I was Looking for and 24 hours later I was picking the car Truly an incredible dealer. I bought two cars in the same day. I made a phone call on what I was Looking for and 24 hours later I was picking the cars up and dropping my trade ins off. The time at the dealer was less than an hour. Incr Funke group at every level More

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USED MURANO I had been inquiring about a used Murano. I spoke with your "internet team" the night before . The next morning, I was at your dealership when the do I had been inquiring about a used Murano. I spoke with your "internet team" the night before . The next morning, I was at your dealership when the doors opened and was greeted by WR, only to find out it had been sold the day before! To be honest, that was a totally irritating waste of my time that day! I did look at a second used Murano and received a totally insulting offer on my trade. I dealt with Nissan of Cool Springs when I purchased my Rogue from them 5 years ago and was treated well. I was looking for the same respect on this visit. The fact that I spoke with your "internet team" the night before and was not informed the vehicle was sold was a lack of communication/professionalism on your company. It seems to be a deceptive marketing scheme just to get me in your store with the possibility of shifting my focus to a more expensive vehicle. It would have saved us all a lot of trouble this busy time of the year had I been informed from your "internet team" the night prior. Not sure I will be doing any future business with you. Thank you. Denny Jiosa More

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